Johany Trespalacios | Page 86

Terrific Service Department! Elder service department always meets or exceeds my expectations. I have been using them for 2 years since I bought my F150 and have been very happy w Elder service department always meets or exceeds my expectations. I have been using them for 2 years since I bought my F150 and have been very happy with the service work performed. More

by jserota54 Verified Customer Verified Customer

Report | Print

Scheduled Maintenance Our Service Tech. Johanny did his usual great job of attending to our vehicle. The timeliness of the service and the overall comfortable waiting area Our Service Tech. Johanny did his usual great job of attending to our vehicle. The timeliness of the service and the overall comfortable waiting area makes for a overall satisfactory experience. More

by LOUIE_SERRANO Verified Customer Verified Customer

Report | Print

Excellent I trust in Johani's advices related to my car. I think that he is very honest. Also, the service is excellent. At the same time, the prices are good. I trust in Johani's advices related to my car. I think that he is very honest. Also, the service is excellent. At the same time, the prices are good. More

by PMARPA Verified Customer Verified Customer

Report | Print

God xxxx CROOKS. When i called and spoke to some girl that made my appointment,i asked her if they did work on my 93 Ford E150 because i had to get it towed there and When i called and spoke to some girl that made my appointment,i asked her if they did work on my 93 Ford E150 because i had to get it towed there and she said yes,so i did.When i arrived with it there was an issue with not being able to do it because of lack of older equipment reqiured.Was told the mechanic won't touch it unless i agreed to a minimum of 3 hrs at a charge of $320.00 to to throught it.They called Lincoln dealer up the block but he didn't have the equipment either.I had no choice but to leave it because i had it towed there.When it was all said and done, my final bill was $588 dollars and some change.They Tried to over charge for parts by over 5 x's for PCM unit $672.00 dollars that i found locally after rebate for $99.00 dollars.Was told they called around and only found one place that had it.With in 10m i found several that had it.And $170.00 dollers for Ignition Module that i found locally also for $36.00 dollars after discount at the same place.My total bill was $588 and change.Cause my van was there for several days..After doing the work test driving my van was told it was fine.They never put back the Dog house intake hose or air box.It Drove like crap even stalled.They told me it was test driven and drove Ok.It was sputtering,idled hi and smelled like gas.I Was so pissed of,i called and made appointment to bring it back the next morning.They were still un able to do anything and sent me to Fussion Auto on N. Nebraska Ave because he had the equipment needed.THEY SHOULD HAVE SENT ME THERE IN THE FIRST PLACE.That's good buisness.The Mechanic at Fussuion had my van running great after a couple of hrs. More

by mendozaconsultation Verified Customer Verified Customer

Report | Print

Always a great experience Johany in service is the best. I have been going to Elder Ford for years and Johany has always taken great of me and my family. Johany in service is the best. I have been going to Elder Ford for years and Johany has always taken great of me and my family. More

by Milan Verified Customer Verified Customer

Report | Print

Very easy. and fast, very happy My Advisor was super nice and so helpful. He answered all my questions. Tyandre - he was super nice 5 stars. Thank you for all your help. My Advisor was super nice and so helpful. He answered all my questions. Tyandre - he was super nice 5 stars. Thank you for all your help. More

by Silverdollar Verified Customer Verified Customer

Report | Print

Good service, short wait My service advisor was courteous, knowledgeable, and personable. The repair was relatively quick, and the price was fair. The advisor kept me informe My service advisor was courteous, knowledgeable, and personable. The repair was relatively quick, and the price was fair. The advisor kept me informed throughout the process. More

by MUXEXUM Verified Customer Verified Customer

Report | Print

Bare minimum service While I did come in towards the end of the day, my initial experience felt rushed. The service technician had me out the door and in an Uber (which wa While I did come in towards the end of the day, my initial experience felt rushed. The service technician had me out the door and in an Uber (which was a poor driver) before fully going over what to expect the next day when they had a chance to look at my vehicle. I did receive multiple texts on my way home which would have required me to sign up for a text service in order to communicate with the service technician. When I called the next day to get a status on my vehicle, because I hadn't been called, I had to call multiple times and leave messages that were not returned. Fortunately the problem was a simple belt replacement. However it took longer than originally promised. (I ended up coming the next day to retrieve my vehicle.) Although the service technician did go over other issues discovered while my vehicle was repaired, I noticed the next day that my cruise control was no longer working. (The display would light up but it didn't actually function.) I called the next day to report issue it the service technician and advise that I could wait until I had an opportunity to have on one of the other issues discussed addressed to have the cruise control restored. I left a message and to date have not received a call back. More

by Arthur Miller Verified Customer Verified Customer

Report | Print

Excellent Service I thought I needed new brakes. Chris my advisor told me for the mileage I used, I probably didn't need new brakes. He was correct. Good honest people I thought I needed new brakes. Chris my advisor told me for the mileage I used, I probably didn't need new brakes. He was correct. Good honest people at Elder Ford!!! They actually know their product and services. Excellent work!! More

by Melinda Philin-Welch Verified Customer Verified Customer

Report | Print

Good service department I had an overall good experience with the service department. The advisor kept in communication with me for the most part. I was informed that my car I had an overall good experience with the service department. The advisor kept in communication with me for the most part. I was informed that my car would be ready by Monday, but I had to call the dealership twice before I could get in contact with the advisor. That's when he informed me that my car was not ready and it would take another day before I can pick up the car. More

by David Verified Customer Verified Customer

Report | Print