Johany Trespalacios | Page 93

#1 in Service and Customer Care! These folks are #1! Been coming here since 2015. The service department is amazing. Johanny, Mike, Alexia, Nita, Ken, Thomas are all part of a team These folks are #1! Been coming here since 2015. The service department is amazing. Johanny, Mike, Alexia, Nita, Ken, Thomas are all part of a team that I deal with weekly. They fix our vehicles and do it right! Tell them Kev sent you! I did not see all the names of the people who have helped me but these are the few I recall. They will take care of you! More

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Second to none This is the second car purchase from Elder Ford. The managers worked me to get a comfortable payment. Elder Ford's corporate culture reeks of professi This is the second car purchase from Elder Ford. The managers worked me to get a comfortable payment. Elder Ford's corporate culture reeks of professionalism and outstanding customer service. All car dealerships should adopt Elder Ford's business model. More

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Two Disappointing experiences with service department In July we brought in our Mustang for brake service which was done, but before we had driven 1 mile down the road, the brakes locked up. We drove the In July we brought in our Mustang for brake service which was done, but before we had driven 1 mile down the road, the brakes locked up. We drove the car back and then we were told that we needed additional work done on the car (which wasn't mentioned when itr was first brought in) but they would share a small portion of the cost of repair with us and since we needed the vehicle, we agreed. This took another day or more. Within the next day after picking up the car, we noticed the car always pulled to the right when brakes were applied. We once more took it back and left it to be corrected, stating that we would not pay any additional repair costs for the brakes. Late that day we were contacted and told that the right ball joint was bad and causing the problem and had to be replaced. The same ball joint that was operating successfully before any brake work had been done at all. When we went to pick up the car, we were told that we were now members of a VIP club and eligible for all kinds of perks. Primarily, we were introduced to a sales person who's sole purpose was to sell us a new car. Perfect timing.... Each time we bring one of our vehicles in, (which we have been doing for several years now) the condition of the car/engine, etc is reviewed and recommendations are made as to repair of same and how urgent the proposed repairs are. Less than two weeks later, the car suddenly would not start and when it did, it sounded like it was out of gas and would not continue to run. We got it to Elder's service and left it in the drop off area and the next day they charged us $100 to clear away some excess fuel around the tank and we assumed it was fixed....until a week or so later. The exact same thing happened and we had it towed to them and this time they told us they could find 'nothing wrong', according to their computer. We were forced to take the car as is and hope we made it home. When the same problem occurred again three days later, we took it to another garage since we now had little to no confidence in Elder's ability or desire to correct the problem, and their mechanic found the issue in literally minutes. The car was repaired same day and we have not had an issue since. It's unlikely that we will ever return to Elder Ford again. More

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Great service This dealer deserves the five stars because of the quality of the service.. I personally think that it is the best so far. Thanks for helping me and m This dealer deserves the five stars because of the quality of the service.. I personally think that it is the best so far. Thanks for helping me and my husband. More

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Second car purchased from them says it all. In and out in 3 hours, love the new car. Oscar is the best. Showed me all the little things about the car and knew which features I had to have. Liste In and out in 3 hours, love the new car. Oscar is the best. Showed me all the little things about the car and knew which features I had to have. Listened. Love my new Ford Edge and all it's options. More

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