John Arbuckle | Page 13

Jaguar Land Rover Tulsa responded

I'd like to thank you for taking the time to share your feedback with us. At Jaguar Land Rover Tulsa, we value all our client’s opinions and experiences, as they present us with the opportunity to grow and improve. I'm sorry to hear that your recent experience with our service department did not meet your expectations. We take great pride in being a family-owned establishment that strives to provide exceptional customer service and an unparalleled automotive experience. We are committed to building lasting relationships with our clients, and we want to ensure your ownership journey with us is positive and rewarding. Unfortunately, we don’t have enough New Vehicle supply to provide loaners to all our customers and have supplemented our loaner fleet with around $2,000,000 in Pre-owned JLR vehicles. Without booking an appointment in advance, we simply can’t guarantee a loaner. I understand that this has caused some disappointment and for that, I extend my sincerest apologies. It's distressing to hear that we fell short of communicating that in your case. Please rest assured that your feedback has been noted and will be addressed directly with our service team. I would greatly appreciate the opportunity to discuss your experience in more detail and work towards making amends. As part of our ongoing commitment to customer satisfaction, I would like to invite you back to our dealership for a personal meeting with Josh Loehr, our service manager. Our goal is to rectify the situation and hopefully regain your trust. We believe in the quality of our service and are committed to making things right for you. Please feel free to reach out to me directly at 918-665-4294. I am at your disposal to ensure that we address your concerns promptly and satisfactorily. Once again, thank you for your feedback. It is through candid input from valued customers like yourself that we can continually improve and better serve our community. We look forward to the opportunity to regain your trust and demonstrate our genuine commitment to your satisfaction. Best Regards, Brian Vance Operations Manager Jaguar Land Rover Tulsa

Jaguar Land Rover Tulsa responded

Laura, Thank you so much for sharing your experience with us! We're thrilled to hear that you had a great communication experience with our team. we take pride in providing a friendly and welcoming atmosphere, where our staff aims to make you feel comfortable without any pressure. Your recommendation means a whole lot to us, and we sincerely appreciate your support. If there's anything else we can do to make your experience even better, please let us know. we're here for you!

Jaguar Land Rover Tulsa responded

Valarie, Thank you so much for you kind words and enthusiastic recommendation! We greatly appreciate your feedback and are truly humbled by your incredibly positive review!! It's wonderful to hear that you consistently receive excellent customer service. We value your satisfaction and look forward to serving you and others with the same level of care and dedication. If you need anything, let us know!! :)

Jaguar Land Rover Tulsa responded

Antona, We appreciate your kind 5-star review! Our team takes pride in going the extra mile to make your wait enjoyable, and we're thrilled that you appreciated the snacks! Thank you for your kind words and support. Safe travels to you and yours!

Jaguar Land Rover Tulsa responded

Shaynea, Thank you so much for sharing this feedback with us and honoring us with these five- stars!! Your time and business are very much appreciated. Safe travels to you and yours! We will be here when you need us next! :)

Jaguar Land Rover Tulsa responded

Angela, Thank you so much for setting aside your valuable time to honor us with these five stars and feedback! We appreciate your business and look forward to being here whenever you need us!

Jaguar Land Rover Tulsa responded

Daniel, we’re the ones that are grateful for clients like you! We appreciate your patience and understanding and understanding throughout the entire process and are incredibly happy that we found the right vehicle for you. We look forward to serving you and your growing family in the future!

Jaguar Land Rover Tulsa responded

Thank you so much for this 5-star review and feedback after your service visit with us! These are so important and helpful to our team and we are all beaming with pride, thank you! Safe travels to you and yours!

Jaguar Land Rover Tulsa responded

Thank you so very very much for taking the time to share your experience as well as granting us 5-stars! We appreciate your business and look forward to being here when you need us next! Thank you!

Jaguar Land Rover Tulsa responded

Thank you so much Candace! We can't thank you enough for sharing your experience with us! Best wishes to you and yours! See you next time you need us! :)