Service here is always top notch.
Courteous people and great communication including a detailed explanation of the proposed repairs.
Courteous people and great communication including a detailed explanation of the proposed repairs.
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by tgoekeler
Service Price Transparency
Oct 16, 2023 -
Jaguar Land Rover Tulsa responded
Thank you, Tom, for your wonderful review! We're thrilled to hear that you've consistently experienced top-notch service with courteous and communicative staff. Providing detailed explanations of proposed repairs is something we take pride in. We appreciate your kind words and continued support!
Professional services.
There was good communication with representative John regarding recommendations of Range Rover. The only downsides are how long it takes to get a dia
There was good communication with representative John regarding recommendations of Range Rover. The only downsides are how long it takes to get a diagnostic appointment and the high dealership prices. Getting most of recommended repairs done for 1/3 of cost.
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by V.Rogers
Service Price Transparency
Oct 16, 2023 -
Jaguar Land Rover Tulsa responded
Thank you for your detailed feedback! We're pleased to hear that you found our services professional and that communication with John was good. we understand your concerns about appointment wait times and pricing. We're committed to improving our service, and your feedback is valuable in helping us do so. If you have any further suggestions, please feel free to share them with us! Safe travels to you and yours!
services was outstanding work done was excellent service
adviser were outstanding
time frame work done excellent
adviser were outstanding
time frame work done excellent
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by michael-holdman
Oct 16, 2023 -
Jaguar Land Rover Tulsa responded
Thank you, Michael, for your outstanding review! We're thrilled to hear that you had an excellent experience with our service and advisor. We appreciate your kind words and business!
John was very helpful and had great communication.
I had questions on some of the service recommendations and he answered them fully and explained everything.
I had questions on some of the service recommendations and he answered them fully and explained everything.
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by kels
Service Price Transparency
Oct 16, 2023 -
Jaguar Land Rover Tulsa responded
Thank you, so much Kels!! We appreciate your kind words, business, and continued support. Wishing you and yours the absolute best!
Too long of wait when service requested.
No loaners seem to be available even when asking weeks out. Good overall rating.
No loaners seem to be available even when asking weeks out. Good overall rating.
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by btwfrank
Verified Customer
Verified Customer
Service Price Transparency
Oct 02, 2023 -
Jaguar Land Rover Tulsa responded
Jimmy,
Thank you for taking the time to leave us a review, ad we appreciate your honest feedback. We're pleased to hear that you have a positive overall impression of our service. However, we understand that your experience could have been better, and we apologize for any inconvenience you faced while waiting. We take your comments seriously and are actively working to improve our loaner availability and service wait times. Your feedback is invaluable to us and we always aim to learn and grow from our customers' input. Thank you for choosing us, and we look forward to serving you even better next time.
Very professional everything was done as required,
completely satisfied. However you seem to be very busy and have to make an appointment at least a month in advance
completely satisfied. However you seem to be very busy and have to make an appointment at least a month in advance
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by annpettus
Verified Customer
Verified Customer
Service Price Transparency
Oct 04, 2023 -
Jaguar Land Rover Tulsa responded
Thank you, Ann, for your four star review and your kind words about our professionalism. We're delighted to hear that you were completely satisfied with our service. We apologize for the inconvenience of scheduling a month out in advance due to high demand. We're constantly working to improve our availability and appreciate your patience and understanding. Your feedback helps us strive for even better service in the future. Thank you again, safe travels!
Corey did a great job!
He's always on top of things and so pleasant! We brought 2 cars in for windshields- that day Corey was not there. There was a delay in the delivery
He's always on top of things and so pleasant! We brought 2 cars in for windshields- that day Corey was not there. There was a delay in the delivery if one of the windshields and nobody called me. They let my car sit there all day without getting repaired. Andy did not communicate any of that with us. I found out when I called at 4 pm to inquire. They fixed my daughter's car but not mine. So I went without a car all day and got no repair. I have very few days off work so that was inconvenient. When we arrived to get my daughters car back, her tire was flat. We asked them to air it (I had asked to have that done before pick up). They did not attend to the flat tire. I had to ask. The person who took it back noticed she had 4 miles to empty and offered to put a small amount of gas in the car. She brought it back out with air in the tire but no gas and said she was told to "leave it like it is." Are you serious? After receiving over $1900 to repair a windshield, and failing to communicate with us all day, they can't put $10 of gas in her car so she can get to a gas station? I would like this addressed. It's truly unbelievable. When they sent a driver to pick us up, she was given the wrong address (by Andy) to our house. It took her almost an hour to get to us because of the address issue.
I brought my car in for the second time on a day that Corey was there, and it went much better. He communicated with me throughout the day and got the car finished promptly. It was also washed and vacuumed. I hope you know what a wonderful person you have in Corey.
I also want to compliment Simon. He was very nice and friendly- he drove us home after we dropped off the cars on the first day of service. He was very professional.
Angelica was also very nice and professional when she picked me up and the 2nd day of service.
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by almostivyleague
Verified Customer
Verified Customer
Service Price Transparency
Dec 31, 2023 -
Jaguar Land Rover Tulsa responded
Terry,
We appreciate you taking the time to share your experience. Your feedback, both positive and constructive, is invaluable in our ongoing efforts to enhance our processes. We're committed to providing a seamless experience and your input helps us strive for improvement. Thank you for your honesty and kind words, even amid frustrations. We look forward to another opportunity to exceed your expectations.
Dec 31, 2023 -
Jaguar Land Rover Tulsa responded
Terry,
We appreciate you taking the time to share your experience. Your feedback, both positive and constructive, is invaluable in our ongoing efforts to enhance our processes. We're committed to providing a seamless experience and your input helps us strive for improvement. Thank you for your honesty and kind words, even amid frustrations. We look forward to another opportunity to exceed your expectations.
We can always count on quality service at TLR!
We may have to wait due to it being a 4 state service area and limited loaner vehicles, but always friendly and knowledgeable. Even though it was a h
We may have to wait due to it being a 4 state service area and limited loaner vehicles, but always friendly and knowledgeable. Even though it was a holiday , John did work to get our car fixed in an urgent manner. Thank you, TLR!
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by walker05
Verified Customer
Verified Customer
Service Price Transparency
Sep 14, 2023 -
Jaguar Land Rover Tulsa responded
Thank you so much, Katherine, for your kind words, you have truly warmed our hearts today. We appreciate your business and value your feedback. Please do not hesitate to reach out if you need anything at all! Safe travels to you and yours!
Excellent service as always.
Corey is an excellent service advisor, always keeping me updated on the service. The dealership needs to have more loaner vehicles.
Corey is an excellent service advisor, always keeping me updated on the service. The dealership needs to have more loaner vehicles.
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by steve.roseam1
Service Price Transparency
Sep 11, 2023 -
Jaguar Land Rover Tulsa responded
Steve, thank you for your continuous support and the fantastic five-star review! We're delighted to hear that Corey provided you with excellent service and kept you well-informed throughout. Your feedback about the availability of loaners is valuable to us, thank you for sharing that. We look forward to serving you again, safe travels!
John was great!
Excellent service and communication! No surprises! I was kept in the loop before services were done and they were extremely helpful throughout the pr
Excellent service and communication! No surprises! I was kept in the loop before services were done and they were extremely helpful throughout the process! Thanks for all your help!
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by Oharan619
Verified Customer
Verified Customer
Service Price Transparency
Sep 11, 2023 -
Jaguar Land Rover Tulsa responded
Thank you, Nikki, for your fantastic five-star review! We're thrilled to hear that John provided you with excellent service and and effective communication, keeping you informed every step of the way. We're here to ensure a smooth and pleasant experience for our customers, and your feedback means a lot us. If you ever need assistance again, don't hesitate to reach out. Thanks for choosing us!