Kia City

⭐ Kia Bronx: A Disappointing Experience From Start to Finish — Refund Still Not Received My experience with Kia Bronx has been extremely disappointing from the very beginning, and the way this situati Finish — Refund Still Not Received My experience with Kia Bronx has been extremely disappointing from the very beginning, and the way this situation has been handled has completely damaged my trust in this dealership. I brought my 2023 Kia in with approximately 27,000 miles because my vehicle was dying while I was driving. This was a serious safety concern, which is why I specifically MADE AN APPOINTMENT for a diagnostic test. I expected my appointment to be honored and my safety concern to be taken seriously. Instead, I was told that my appointment did not matter because oil changes came first, and my vehicle would have to sit overnight. What was the point of making an appointment if it was not going to be honored? I was not offered a loaner vehicle, nor was I given a satisfactory explanation for how my situation was being handled. I was left frustrated, feeling dismissed, and without the level of service I expected from an authorized Kia dealership. To make matters worse, I ended up paying for a brand-new battery for a 2023 vehicle with only approximately 27,000 miles. The lack of communication, the way my concerns were handled, and the overall experience were unacceptable. I also left feeling that I may have been treated differently because I am a woman. I cannot speak to how every customer is treated, but I genuinely questioned whether I would have received the same level of communication, consideration, and respect if I were a man. No customer should leave a dealership feeling that way, especially when raising a legitimate safety concern. After I posted my honest review detailing my experience, the manager, Jonathan, contacted me by email. His communication was initially much better, and he offered me a refund. I was asked to update my customer survey, which I did in good faith. I was then told that a check would be mailed to me. Now, nearly THREE WEEKS later, I still have not received my refund. Since updating my survey as requested, communication has stopped. No refund. No meaningful update. No clear explanation. This is what makes the situation even more disappointing: communication was there when management wanted me to update my survey, but afterward, I was left chasing a refund I was promised. I cannot help but question why the communication changed so dramatically. Jonathan, I followed through on what you asked me to do. I expect Kia Bronx to follow through on its commitment to me. Offering a refund means nothing if that promise is never fulfilled. This entire experience has raised serious concerns about customer service, accountability, communication, and how customers are treated. I came to Kia with a vehicle that was dying while I was driving, and instead of leaving feeling safe and supported, I left frustrated, out of pocket, and disappointed in the dealership. Kia Bronx needs to take responsibility, honor the refund promised to me, and explain why this has been allowed to drag on for nearly three weeks. I will not consider this matter resolved until I actually receive my money. I am sharing my experience so other customers understand the full picture. I gave this dealership an opportunity to make things right, and I am still waiting for it to do so. I want to make it clear that I have email documentation supporting everything I have stated in this review, including my communication with management, the refund offer, and the instructions I was given to update my survey. This is not a case of misunderstanding or misremembering what was promised. I have the written proof. More

My experience with this dealership has completely destroyed my confidence in its business practices and customer service. I discovered that a warranty had been included in my vehicle purchase withou destroyed my confidence in its business practices and customer service. I discovered that a warranty had been included in my vehicle purchase without my realizing I was purchasing it. I canceled the warranty, and the warranty company issued a refund check to the dealership. After 3 months, the dealership finally acknowledged they received the check and that money was supposed to go to my lender to reduce my loan balance. The warranty company confirmed the dealership cashed its refund check. The dealership says it mailed a payment to my lender. My lender says it never received the money. Those explanations do not resolve the problem. As of this review, the refund has not reached my loan account, and I am left trying to track down money that should already have been credited. I’ve spoken with the dealership sales representative Maria Chardon, their finance manager Anne Adames, and their General Sales Manager Shane Baccas who all give me the runaround. All were supposed to call me back but never do. Shane even gave me his direct phone number only for him to never pick up my call. Now when I call, I get told everyone is busy or I get placed on an endless hold until the call hangs up. I’ve contacted the Better Business Bureau and they are not getting a response from the dealership. This car was purchased in June 2026 and it’s now October and I have 0 answers. The company is filled with liars and thieves. I went there in person a handful of times and get told to give it a few days or a few weeks. It’s going on 5 months now. Based on this experience, I cannot recommend this dealership and certainly would not purchase another vehicle here. Please stay far away from this company. Before trusting this business with your money, if you must, carefully review every charge and insist on documentation for every promise. I expected accountability after the sale. This experience has left me with none of the confidence a customer should have. More

I worked with Maria and she got me the deal I wanted, listened to what I wanted and did not try to over sell me. She even went to get the car herself because there was no one to bring the car to us. she listened to what I wanted and did not try to over sell me. She even went to get the car herself because there was no one to bring the car to us. she was with me step by step, it was a great experience. More

The worst experience ever. They are dishonest I bought a car there a most in cash and finance the least amount possible (saved $3000) and paided it off the minute the account o They are dishonest I bought a car there a most in cash and finance the least amount possible (saved $3000) and paided it off the minute the account opened they want me to wait 30 days to try to get me to pay more finance fees. They lied to me about the $500 off advertisement and then changed the advertisement after I showed them the proof that I was entitled to an extra $500 off. They made me wait 2 full days at there dealership and waited till closing on the 2 full day for the One finance guy that works there to take me in and do the paperwork. They the basics of the car for me or take me out for a test drive. The one finance guy told and showed me the documents on the ipad that I had 2 years of full service at any kia dealership and then pushed me out the door. They didn't even set up the basics of the car for me made me wait two full days sitting there from morning till they close and never even took me for a test drive in my own car or set up the car and now I'm having eight months non-stop problems. Nobody calls me back they didn't treat me nicely and on top of that I'm a seriously federally disabled individual my car is my legs and they abused me and continued to steal and cheat and make my life xxxx in every way shape and form and I have proof of all of it. More

I would like to say thank you to Jonathan Brailey, Shane and the team members!!! Jonathan is very pleasant, professional, and a top tier who turned my stress into happiness. He took his time and got everyth and the team members!!! Jonathan is very pleasant, professional, and a top tier who turned my stress into happiness. He took his time and got everything done within a time manner. He’s also kind and funny which made laugh a lot to be stress-free. I would recommend anyone to him and Kia Dealership who’s like a family of your looking for great options!!! More

Hi I’m Albert Collazo I had Jesenia Vargas as my car dealer she was very understanding and took care of me very well who ever has her as a dealer would be very lucky I’m glad she was the one to help me dealer she was very understanding and took care of me very well who ever has her as a dealer would be very lucky I’m glad she was the one to help me with my decision Thank you so much More

I can't say enough about the wonderful, professional service that the staff of Kia City, in the Bronx, New York provides. Recently, I leased a 2025 KIA Sportage and I absolutely love it! Big Kudos goes service that the staff of Kia City, in the Bronx, New York provides. Recently, I leased a 2025 KIA Sportage and I absolutely love it! Big Kudos goes out to Jeff Zonan, and Nick Rocha who made my experience such a smooth and easy transition. Kia City is the go to place if you want a great car and exceptional service. More

Worst experience in my life with any dealership. They made a deal to trade in my car, use a credit from that trade-in, cut me a check for the rest and lease me a 2025 Kia Niro. I didn't have the tit They made a deal to trade in my car, use a credit from that trade-in, cut me a check for the rest and lease me a 2025 Kia Niro. I didn't have the title on me, but I described it in perfect detail and they agreed that it could work when I brought it in. First, they only had one key for the car, and I had to come back to the dealership to get the second key programmed and to collect my check. After calling several different people and being told different things, chasing people down to get a date to come in, making a complaint to corporate, writing an email to the owner/managers/ dealers at the store did I finally get a day to come in to pick up the second key and check. When I came in, I handed the title to Nick, who said it wasn't usable. I told them their guys told me it was to make a sale, and that they had a picture of it in the email sitting for days without anyone letting me know they couldn't use the title. I was told the general manager, Eric Shin, would meet with me and discuss the matter. He ended up blaming me for their mistake, being extremely disrespectful, and talking down to me. All in all, I took my car back and sold it quickly to the Bronx Chevrolet Dealer with the title I had along with some other documents. Do not go to this dealership! They will do anything for a sale, even if it's unethical. They do not care about you once they make their sale. Avoid at all costs. Yonkers Kia is a good place to go if you need another option. More

Shout outs to Pierre DeVahn Rothwell! !! 👏👏👏Thank you for making our purchase smooth and effortless. He had us in and out. Very professional and provided excellent customer service. He !! 👏👏👏Thank you for making our purchase smooth and effortless. He had us in and out. Very professional and provided excellent customer service. He had us smiling from beginning to end. We're absolutely satisfied and more than happy to send our friends and family to their way. More

Great service nice team of people didn't have to wait a long period of time for my car to get fixed. long period of time for my car to get fixed. More