Kia City

My experience with this dealership has completely destroyed my confidence in its business practices and customer service. I discovered that a warranty had been included in my vehicle purchase withou destroyed my confidence in its business practices and customer service. I discovered that a warranty had been included in my vehicle purchase without my realizing I was purchasing it. I canceled the warranty, and the warranty company issued a refund check to the dealership. After 3 months, the dealership finally acknowledged they received the check and that money was supposed to go to my lender to reduce my loan balance. The warranty company confirmed the dealership cashed its refund check. The dealership says it mailed a payment to my lender. My lender says it never received the money. Those explanations do not resolve the problem. As of this review, the refund has not reached my loan account, and I am left trying to track down money that should already have been credited. I’ve spoken with the dealership sales representative Maria Chardon, their finance manager Anne Adames, and their General Sales Manager Shane Baccas who all give me the runaround. All were supposed to call me back but never do. Shane even gave me his direct phone number only for him to never pick up my call. Now when I call, I get told everyone is busy or I get placed on an endless hold until the call hangs up. I’ve contacted the Better Business Bureau and they are not getting a response from the dealership. This car was purchased in June 2026 and it’s now October and I have 0 answers. The company is filled with liars and thieves. I went there in person a handful of times and get told to give it a few days or a few weeks. It’s going on 5 months now. Based on this experience, I cannot recommend this dealership and certainly would not purchase another vehicle here. Please stay far away from this company. Before trusting this business with your money, if you must, carefully review every charge and insist on documentation for every promise. I expected accountability after the sale. This experience has left me with none of the confidence a customer should have. More

I worked with Maria and she got me the deal I wanted, listened to what I wanted and did not try to over sell me. She even went to get the car herself because there was no one to bring the car to us. she listened to what I wanted and did not try to over sell me. She even went to get the car herself because there was no one to bring the car to us. she was with me step by step, it was a great experience. More

The worst experience ever. They are dishonest I bought a car there a most in cash and finance the least amount possible (saved $3000) and paided it off the minute the account o They are dishonest I bought a car there a most in cash and finance the least amount possible (saved $3000) and paided it off the minute the account opened they want me to wait 30 days to try to get me to pay more finance fees. They lied to me about the $500 off advertisement and then changed the advertisement after I showed them the proof that I was entitled to an extra $500 off. They made me wait 2 full days at there dealership and waited till closing on the 2 full day for the One finance guy that works there to take me in and do the paperwork. They the basics of the car for me or take me out for a test drive. The one finance guy told and showed me the documents on the ipad that I had 2 years of full service at any kia dealership and then pushed me out the door. They didn't even set up the basics of the car for me made me wait two full days sitting there from morning till they close and never even took me for a test drive in my own car or set up the car and now I'm having eight months non-stop problems. Nobody calls me back they didn't treat me nicely and on top of that I'm a seriously federally disabled individual my car is my legs and they abused me and continued to steal and cheat and make my life xxxx in every way shape and form and I have proof of all of it. More

I would like to say thank you to Jonathan Brailey, Shane and the team members!!! Jonathan is very pleasant, professional, and a top tier who turned my stress into happiness. He took his time and got everyth and the team members!!! Jonathan is very pleasant, professional, and a top tier who turned my stress into happiness. He took his time and got everything done within a time manner. He’s also kind and funny which made laugh a lot to be stress-free. I would recommend anyone to him and Kia Dealership who’s like a family of your looking for great options!!! More

Hi I’m Albert Collazo I had Jesenia Vargas as my car dealer she was very understanding and took care of me very well who ever has her as a dealer would be very lucky I’m glad she was the one to help me dealer she was very understanding and took care of me very well who ever has her as a dealer would be very lucky I’m glad she was the one to help me with my decision Thank you so much More

I can't say enough about the wonderful, professional service that the staff of Kia City, in the Bronx, New York provides. Recently, I leased a 2025 KIA Sportage and I absolutely love it! Big Kudos goes service that the staff of Kia City, in the Bronx, New York provides. Recently, I leased a 2025 KIA Sportage and I absolutely love it! Big Kudos goes out to Jeff Zonan, and Nick Rocha who made my experience such a smooth and easy transition. Kia City is the go to place if you want a great car and exceptional service. More

Worst experience in my life with any dealership. They made a deal to trade in my car, use a credit from that trade-in, cut me a check for the rest and lease me a 2025 Kia Niro. I didn't have the tit They made a deal to trade in my car, use a credit from that trade-in, cut me a check for the rest and lease me a 2025 Kia Niro. I didn't have the title on me, but I described it in perfect detail and they agreed that it could work when I brought it in. First, they only had one key for the car, and I had to come back to the dealership to get the second key programmed and to collect my check. After calling several different people and being told different things, chasing people down to get a date to come in, making a complaint to corporate, writing an email to the owner/managers/ dealers at the store did I finally get a day to come in to pick up the second key and check. When I came in, I handed the title to Nick, who said it wasn't usable. I told them their guys told me it was to make a sale, and that they had a picture of it in the email sitting for days without anyone letting me know they couldn't use the title. I was told the general manager, Eric Shin, would meet with me and discuss the matter. He ended up blaming me for their mistake, being extremely disrespectful, and talking down to me. All in all, I took my car back and sold it quickly to the Bronx Chevrolet Dealer with the title I had along with some other documents. Do not go to this dealership! They will do anything for a sale, even if it's unethical. They do not care about you once they make their sale. Avoid at all costs. Yonkers Kia is a good place to go if you need another option. More

Shout outs to Pierre DeVahn Rothwell! !! 👏👏👏Thank you for making our purchase smooth and effortless. He had us in and out. Very professional and provided excellent customer service. He !! 👏👏👏Thank you for making our purchase smooth and effortless. He had us in and out. Very professional and provided excellent customer service. He had us smiling from beginning to end. We're absolutely satisfied and more than happy to send our friends and family to their way. More

Great service nice team of people didn't have to wait a long period of time for my car to get fixed. long period of time for my car to get fixed. More

Pamela is very personable she listens to what you have to say. Professional at what she does ,getting you the car you want. She doesn't push you into making a decision. We recommend her and we will give h to say. Professional at what she does ,getting you the car you want. She doesn't push you into making a decision. We recommend her and we will give her our business again. More