John Brittingham | Page 13

Regardless, how busy they were they actually got things done really fast and also they were very good at updating the status and the representative was really good about explaining everything and they’re r done really fast and also they were very good at updating the status and the representative was really good about explaining everything and they’re really took care of me. Well I recommend Kia and I definitely recommend the customer service. More

by Amir Subedi Verified Customer Verified Customer

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John was very informative and very polite. The timing of service was normal. Thank you! The timing of service was normal. Thank you! More

by SMMKB57 Verified Customer Verified Customer

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They were organized and got the oil change and tire rotation completed thirty minutes before expected. rotation completed thirty minutes before expected. More

by KIM_AGGIE99 Verified Customer Verified Customer

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The oil change was great, but I just needed a minor repair: window motor replacement. Took vacation from work, dropped the car on Thursday morning, and I was ready to wait until Sunday - but they info repair: window motor replacement. Took vacation from work, dropped the car on Thursday morning, and I was ready to wait until Sunday - but they informed me of a 5-7 lead time on parts. Therefore I have to make additional drive from Dallas to Dickinson TX. In the day of next day delivery options being widely available, it would be nice to have been offered that option - especially since the part was only coming from Dallas to Houston area. Perhaps the root cause of this problem is that when loaner cars are not offered by the dealer, there is therefore very little incentive to accomplish things quickly. I would have been willing to pay $30 for next day parts delivery, but it was not given to me as an option. The experience will influence my decision to go with Kia when I trade in next year. What if parts need to be shipped from Korea and there is no loaner car? Warranties are great, but speed of service and parts availability is very important consideration when there is no loaner car offered. More

by JUSTIN_HAYS Verified Customer Verified Customer

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The staff was friendly and attentive. I would say it would be better if they could prioritize the vehicles that have appointments because the service is quite slow. I would say it would be better if they could prioritize the vehicles that have appointments because the service is quite slow. More

by janet_cmch Verified Customer Verified Customer

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Roy was nice and encouraged me to add additional service to maintain vehicle. John, technician who worked on my vehicle was very patient with me and answered all of my questions. to maintain vehicle. John, technician who worked on my vehicle was very patient with me and answered all of my questions. More

by Nicole Verified Customer Verified Customer

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Kevin,Nick and the entire staff at Gay have made the buying experience smooth and enjoyable for both me and my kids. We thank them for their service and their professionalism. buying experience smooth and enjoyable for both me and my kids. We thank them for their service and their professionalism. More

by MYKKEE Verified Customer Verified Customer

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John made my experience pleasant and smooth . I appreciate his professionalism and friendliness ! My car drives better now. I appreciate his professionalism and friendliness ! My car drives better now. More

by KIMTILLER7 Verified Customer Verified Customer

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Easy to deal with great people great overall services provided will go back for more work provided will go back for more work More

by MCKENZIE0506 Verified Customer Verified Customer

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The people are friendly and the waiting area is clean and there is plenty of room. there is plenty of room. More

by dm7699 Verified Customer Verified Customer

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