John Byrne | Page 4

Amazing, Painless, Honest, and Friendly I had been car shopping for about 3 months. I am from Grand Rapids, MI and was a bit nervous at first about shopping for a car almost 3 hours away fro I had been car shopping for about 3 months. I am from Grand Rapids, MI and was a bit nervous at first about shopping for a car almost 3 hours away from home. After having a bad experience with a local dealer in GR, I was BLOWN away with John and Bri at Grogan's Towne. I have purchased many vehicles locally and I have to say that purchasing from Grogan's Towne, was by far my best experience ever. The staff was friendly, fair, honest, and helpful. Once I told John what I wanted and my price range, the rest was simple. The staff is very passionate about making the customer experience an amazing one. I had asked that everything be ready so that my wife and daughter that drove to pick it up, could be in and out. My wife was able to test drive the car, sign the papers, and head back home with the car in less than an hour. My friends asked why I went so far to get a car, you simply can't beat the prices at Grogan's Towne. They were $2,000-$3,000 less than similar vehicles in the Grand Rapids area. This was my first time buying a car out of state and with Grogan's Towne, but, it will not be the last. They have earned a customer for life.... Thank you everyone at Grogan's Towne for the most amazing car buying experience of my life (41 years old). Keep up the great work!! Regards, Ed P. More

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A completely different car-buying experience We had a GREAT experience with everyone at Grogan’s Towne—above and beyond anything we expected buying a used minivan. We were at the end of our lease We had a GREAT experience with everyone at Grogan’s Towne—above and beyond anything we expected buying a used minivan. We were at the end of our lease so we needed to find our next vehicle fast. Ideally we were hoping to find a Town and Country that was a few years old with lower miles. Our budget was tight, so even though Grogan’s Towne was over an hour away from us, they had a van that looked like a good deal so we decided to make the trip. We are so glad we did. Although the vehicle we originally saw online had already been sold, John Byrne went to work to find us another that met our criteria and that we could afford. When that process took longer than we hoped and our lease car had to be turned in, he loaned us a car off the lot to use! John and his associate, Todd Kauffman, searched high and low and ultimately found us a van that was in great shape, had low miles, and that we could afford—a used car buyer’s dream. I’ll admit that I usually hate just everything to do with leasing or buying cars. I hate the struggle to stay within the family’s budget and still find a vehicle that will be reliable and comfortable. I especially hate the feeling of having to be on guard against potentially dishonest or manipulative salespeople. At Grogan’s Towne, however, each person with whom we interacted gave us outstanding service—FAR beyond anything we expected. Even people who weren’t directly involved with our sale were very friendly and helpful (thanks, Chris Aughney!). Rather than having to be on guard, we felt we had experts in our corner who were working in our best interests. It was a completely different car-buying experience, and we know we will be back to Grogan’s Towne for all our future vehicles. More

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Friendly and fast service The sales manager John that helped us did a wonderful job. We were new to buying a car and he made the process simple for us. He was very kind and not The sales manager John that helped us did a wonderful job. We were new to buying a car and he made the process simple for us. He was very kind and not aggressive at all. He helped us make the decision we felt comfortable with. We were then sent over to see a financial advisor who walked us through all the fine details and paperwork. She also explained everything well and guided us toward the right decision. We are very happy that we decided to do business with Grogan’s Towne. More

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Horrible Experience This dealership made my first vehicle purchase a miserable experience. I loved the car and it sold itself. That is the only reason I bought the vehicl This dealership made my first vehicle purchase a miserable experience. I loved the car and it sold itself. That is the only reason I bought the vehicle from this place. Here is why it was so miserable: - Used car sales manager, John, very bare minimum service. Got the feeling we were more of a bother than a customer. He was covering for Bob because Bob apparently hurt his knee or something. - Finance guy, Kevin, had less of a personality than a wet rag. He was more worried about getting off work than giving us good service. - After signing, we were just handed the keys. John did not even walk us out to the vehicle to go over anything. My husband had to show me where it was. My husband doesn't even work there! - When we walked out to the delivery area, they were smoking right next to vehicles. My vehicle windows were down and I'm not a smoker. I was not pleased. - I know nothing about my car because I wasn't shown ANY of the features. So now I have to look in the manual, online, etc. - Was told the title would be switched to MI by the salesman but when we were in the finance office, Kevin stated that is not true. With it being my first time purchasing a vehicle I was clueless and confused. Kevin just stated something like sometimes Bob just talks and it's not always accurate. No apology was offered for misinforming us or anything. - Took the vehicle home with a 1/4 tank of gas! They can't afford to fill the gas tank when I just gave them $17,000???? - Whatever detail shop they use is pathetic. We could have detailed it better ourselves. - Still waiting on my title...... and my temp tag has about split in half. - When I called to discuss my issues with Bob, he rushed the call and basically said because he wasn't able to come in it's not his issue. Not his exact words but that is the feeling I got by the tone he used and how I was cut off multiple times mid sentence. He said if I came down he would give me a fill up. I told him no as I am not close to the dealership. So his solution was to fill up the tank and he would mail me a check. You'd think after everything they could at least offer to send a porter to take my vehicle to fill it up. Why do I have to do the leg work for their mistake???? - I didn't even get to get out that the vehicle wasn't even gone over with me. - There were NO apologies given. Just a, "fill up, send me the receipt, I want to make you happy, ok" and then that was it. Again, horrible experience and customer service by everyone we encountered. I used to work for a crappy dealership and even they delivered a vehicle with a full tank of gas and the salesman walked you out to your vehicle after signing to shake your hand and answer any questions. More

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Awsome chevy I got a great truck with the right miles and it was exactly what I was hoping to find. Thanks bob I'll drive this truck right through graduate school I got a great truck with the right miles and it was exactly what I was hoping to find. Thanks bob I'll drive this truck right through graduate school More

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Outstanding organisation from top to bottom I have been involved with cars and trucks for most of the 75 years plus I've been on this planet. This dealership has helped write the book on custome I have been involved with cars and trucks for most of the 75 years plus I've been on this planet. This dealership has helped write the book on customer service. New and pre-owned vehicles are given the utmost care before they are offered for sale. After the sale they follow up with their customers to be sure the vehicle meets your complete satisfaction. If it doesn't they will make it right. Needless to say i worked for Chevrolet Motor Division and my family own 3 Groganstown vehicles. Outstanding dealership More

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