John Castillo | Page 3

The best dealership I have been 5 ⭐️ If you want to buy a car you are in the right place 5?? Everyone is doing a perfect job and they are very professional If you want to buy a car you are in the right place 5?? Everyone is doing a perfect job and they are very professional More

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Would never buy a car here again I had the worse experience here. Purchased a new Chrysler 200 - not only did they lie about the payment. Contracts were printed 3 times and had to be I had the worse experience here. Purchased a new Chrysler 200 - not only did they lie about the payment. Contracts were printed 3 times and had to be resigned. The payment that we agreed the 3rd contract had a higher payment amount. Get it together people!!!! It took 3 weeks for me to get a second key....... And to boot - asked the dealership why I never received a packet from the bank and no response - well guess what, payment is due today so I have to be inconvenienced to call the bank and gather all the information to make the payment that the dealership who made the sale should've helped with. Very lazy and definitely not motivated individuals!!! Sorry I will not recommend or purchase other vehicle here!!!! More

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true professional sales staff. John Castillo was a pleasure to deal with. This was the 1st. time I bought a jeep from Dover Dodge, JC knew what he was talking about and got to the John Castillo was a pleasure to deal with. This was the 1st. time I bought a jeep from Dover Dodge, JC knew what he was talking about and got to the price I wanted for a new Grand Cherokee as well as fair trade in value for my old jeep. I will return when its time to trade this one in. More

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great Nice and helpful people we have a good experience they work very hard to find a good deal for us we recommend the dealership 100% ?? Nice and helpful people we have a good experience they work very hard to find a good deal for us we recommend the dealership 100% ?? More

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Watch out for a few things The dealer is probably above average. But need to be careful of some things. After you agree on price look carefully at the contract. They are very The dealer is probably above average. But need to be careful of some things. After you agree on price look carefully at the contract. They are very sneaky in adding "Other Aftermarkets" for $232.00 which is for the glass etchng. Check with your insurance company to see if they discount your auto insurance. If not do not buy it. Tell them to remove it. Also there processing fees are higher than most dealers. Registration fees $399. You can get some money back if it costs them less so remember to check the price after you get your plates. Clerical expense is $256 and Document delivery is $82. So make sure you add these fees to the car cost. For example if another dealers changes $138 for docs you just paid $200 more for your car. Next item is extended warranties. Note they DO NOT sell Mopar factory warranties. They sell third party from a company called Fidelity Warranty Services. They can deal on the price so whatever they offer you (~$1800 for the 7 year platinum plan) offer less. You can also buy it after you leave the dealer but if you are financing the car they will add it to the total price so it is financed. I would recommend going outside and getting actual Chrysler corporation insurance. You can buy it from an online dealer at excellent prices at chryslerfactoryplans.com. If you need to finance it, get a price online and then offer that (even though it will be Fidelity and not Chryler. Armed with this information you should be a better buyer at this dealer. Remember all dealers do this stuff so you should still buy a car from Dover if they have what you want at your prioce More

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We will be back After a frustrating day visiting other dealerships including one that employs a brazen bait and switch internet pricing ploy to get customers, came wi After a frustrating day visiting other dealerships including one that employs a brazen bait and switch internet pricing ploy to get customers, came with my family looking to purchase a reliable used Jeep Cherokee model for our son, who is moving out of state soon. Was greeted warmly by J.C. who proceeded to walk us to vehicles that might fit the bill and in our price range. J.C. expertly demonstrated the key features of the model we ended up purchasing - and knew the history of the vehicle because it was a previous client of his who had just traded it in. The test drive was enjoyable - we put vehicle through it's paces unaccompanied which allowed us unfettered access and time to decide if this model was for us. Price negotiation was fair and above board - no hidden mark ups, no extended offer/counteroffer rounds. And Dover Dodge took a personal check - no bank check and time delays in transaction. From walk-in to drive away took about 2.5 hours. Everyone was polite, professional and friendly and made the experience a positive one for our family. More

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Dealership Review Dover Dodge was the best dealer ship that I have dealt with in all the years that I have been buying new cars.John Castillo is a great salesman very h Dover Dodge was the best dealer ship that I have dealt with in all the years that I have been buying new cars.John Castillo is a great salesman very helpful knows the product.It was never a pleasure to deal with a new car salesman until i met john. I would recommend him to everyone that is looking to buy a Dodge/ Jeep Product More

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This was the 3rd dealership i had visited that day. I was looking to trade in my FWD Escape for an AWD/4WD Vehicle. After a bad experience at dealership #2 my husband was done for the day. I pushed him for j looking to trade in my FWD Escape for an AWD/4WD Vehicle. After a bad experience at dealership #2 my husband was done for the day. I pushed him for just one more place. When you first walk in, Larissa is sitting right in front with a smile, and a VERY pleasant personality, already making you feel comfortable. I was lucky to sit with JC. As a female going to buy a car, there are still those dealers, that treat you like an uneducated woman. With the dreadful first question of "which color do you want?" I HATE THAT!!! I did not feel that way here. I was treated with respect. I told JC what i wanted, and what i had to work with. He was awesome, never once gave me that, you need to meet me halfway, He worked his magic, and got me into a 2013 AWD Dodge. Never once told me my demands were unrealistic.Goldie in finance was great as well, and i was not easy to work with. He was as patient has can be. I could not get over the honesty from them as well. My overall experience was awesome! I trade in cars often, so i know my way around a dealership, and the art of deal making. Dover Dodge was GREAT! I am so happy with my Dodge purchase as well. Ask for JC!!! More

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CUSTOMER SERVICE DISASTER! NEVER RECEIVED MY REGISTRATION. HAD TO CALL AND ASK THEM WHEN I WAS RECEIVING IT. THEY TOLD ME TO DRIVE DOWN AND PICK IT UP KNOWING I WAS AN HOUR AND A HALF DRIVE FROM REGISTRATION. HAD TO CALL AND ASK THEM WHEN I WAS RECEIVING IT. THEY TOLD ME TO DRIVE DOWN AND PICK IT UP KNOWING I WAS AN HOUR AND A HALF DRIVE FROM THEM (I ALSO CANNOT DRIVE THE TRUCK WITH AN EXPIRED REGISTRATION) THEY REFUSED TO OVER NIGHT IT UNTIL I CALLED DODGE CUSTOMER SERVICE WHO SPOKE TO DENNIS. SHE SAID HE WAS NASTY WITH HER TOO. WHEN I TOLD THEM I WOULD SEND THEM THE TICKET IF I GOT PULLED OVER HE CALLED ME AN IGNORANT WOMAN. JC MY SALES REP LIED TO DENNIS SAYING HE TRIED TO CONTACT ME ASKING ME FOR THE MY PLATE NUMBER AND IT WAS MY FAULT THE REGISTRATION NEVER CAME. WHAT A LIAR. NEVER AGAIN! I WILL GO BACK TO SURESKY IN GOSHEN NY. THEY ALSO WILL ASK YOU TO RATE THEM A 10 WHEN DODGE CUSTOMER SERVICE CALLS YOU. AFTER THEY KNEW I RATED THEM A 10 THAT IS WHEN THEY DIDN'T CARE ANYMORE. More

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I had a great experience at Dover Dodge Chrysler Jeep in Rockaway. I visited at the recommendation of a co-worker, he had a similar positive experience at the dealership. I entered the dealership whic Rockaway. I visited at the recommendation of a co-worker, he had a similar positive experience at the dealership. I entered the dealership which a budget and some MUSTS for vehicle I wanted. We discussed the pros and cons for getting a used car, but after speaking with John and Pete we realized leasing a new 2013 Durango would be a great option for me. I have never leased a car before, so I had a lot of questions. John and Pete answered all my questions, made me feel very comfortable with no pressure. They were able to put me in a beautiful new car within my budget. They also were able to give me a great price on my trade. I would recommend this dealership to anyone looking to buy a new or used car. More

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