John DeFrancesco | Page 3

Both the service advisor and the assigned mechanic were sensitive to my needs. Each spent time trying to solve my problem. sensitive to my needs. Each spent time trying to solve my problem. More

by JOHN.SCHWADE Verified Customer Verified Customer

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Service was courteous, efficient and the waiting time was reasonable. The service manager was pleasant and professional. reasonable. The service manager was pleasant and professional. More

by pjdestes5 Verified Customer Verified Customer

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I trust the individuals in the service department with my 2017 Honda Civic. Services are performed in a timely manner. I have been going here since 2018 and I have not been disappointed yet! Staff are friend 2017 Honda Civic. Services are performed in a timely manner. I have been going here since 2018 and I have not been disappointed yet! Staff are friendly, knowledgeable, and respectful. More

by LATARAMCGUIRE Verified Customer Verified Customer

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Service with Joe as the service person was great. Service was performed and Joe discussed status of several items. Service was performed and Joe discussed status of several items. More

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Excellent service. Always a pleasure. Everything done right. Work completed in a timely fashion. Thank you, Honda. Always a pleasure. Everything done right. Work completed in a timely fashion. Thank you, Honda. More

by KEORE Verified Customer Verified Customer

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I had great service at Southpoint Honda - the staff does a great job - from the Service Advisers like Joe and Mike to the mechanics, the desk people and service managers I know I get professional and friend a great job - from the Service Advisers like Joe and Mike to the mechanics, the desk people and service managers I know I get professional and friendly service ! More

by DJVASSELLO Verified Customer Verified Customer

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I'm getting bad right now because I purchased a prepaid service contact with me new 2023 Honda CRV which was to cover regular maintenance. Now on my first service visit I still spent over $300 on rotation service contact with me new 2023 Honda CRV which was to cover regular maintenance. Now on my first service visit I still spent over $300 on rotation and balancing my tires, which is a normal part of service in cars, but is not covered by the service agreement I was sold. So even though I have been happy with your service in the past, this leaves a real bad taste in my mouth, as I was led to believe I was prepaying for the expected service I've got my CRV. That took away a lot of my sense of being prepared. More

by ERICVOOK Verified Customer Verified Customer

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Joe was so very helpful. My car was supposed to be ready a certain day but wasn’t until 5 days later. He was able to get me a loaner and I was very appreciative. His customer My car was supposed to be ready a certain day but wasn’t until 5 days later. He was able to get me a loaner and I was very appreciative. His customer service and his kind spirit always exceeds my expectation. He’s a reason I would continue to keep coming back. More

by mrs.nmack38 Verified Customer Verified Customer

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Joe DeFrancesco is simply the best. Always customer focused, explains in detail what repairs are needed and why, answers all my questions professionally and completely, and is an examp Always customer focused, explains in detail what repairs are needed and why, answers all my questions professionally and completely, and is an example for all to emulate. I keep coming back to Southpoint Honda Service because of Joe and being able to work through him!! More

by EHJSOLUTIONS Verified Customer Verified Customer

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Joe was very nice. More important, my car seat and dash info remained where I left it. More important, my car seat and dash info remained where I left it. More

by KJNRUN Verified Customer Verified Customer

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