John Decrocker | Page 2

Buying a used car from Hawthorne was awesome If anyone is looking for used certified truck car I wouldn’t even bother with anybody else and go to Hawthorne Chevrolet it was just awesome pleasant If anyone is looking for used certified truck car I wouldn’t even bother with anybody else and go to Hawthorne Chevrolet it was just awesome pleasant and easy experience More

by thunderingzues Verified Customer Verified Customer

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Fast service Had an appointment for the first oil change was there my car went in and was done with the 30 minutes oil change tire rotation and everything checked Had an appointment for the first oil change was there my car went in and was done with the 30 minutes oil change tire rotation and everything checked out for a great price More

by lwh3747 Verified Customer Verified Customer

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Used Truck Purchase The Gentleman that tended to my needs was John Decrocker at Hawthorne Chevrolet. John was exceptionally courteous and very much interested in making s The Gentleman that tended to my needs was John Decrocker at Hawthorne Chevrolet. John was exceptionally courteous and very much interested in making sure I was happy with my selection. I could not have asked for better service. The showroom was impeccably clean and all the employees were very friendly and courteous. I strongly recommend Hawthorne Chevy if your interested in either a new car or used vehicle purchase. No pressure sales, just good old down to earth people. More

by DAN Verified Customer Verified Customer

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Trade in I feel my trade in was stolen. I traded in twice the car I purchased due to down-sizing. Sometimes dealers can take it on the chin and give back. They I feel my trade in was stolen. I traded in twice the car I purchased due to down-sizing. Sometimes dealers can take it on the chin and give back. They always make it up in the end on Financing! More

by MIKENLISA98 Verified Customer Verified Customer

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"Nightmare" This is my 3rd car as a loyal customer with Hawthorne Chevrolet (HC) Within LESS than 24hrs of purchasing my used Chevy Trail Blazer (which was servi This is my 3rd car as a loyal customer with Hawthorne Chevrolet (HC) Within LESS than 24hrs of purchasing my used Chevy Trail Blazer (which was serviced by HC for the life of the vehicle) my family and I came to the realization that the transmission was inoperable. When driving the vehicle on the highway it lost power and all of the transmission fluid had leaked out B4 our eyes. I had the vehicle towed from route 208 N right back to Hawthorne Chevrolet thinking that they would fix it without any questions asked??? Not only did they say it was "Sold as is and not responsible", they charged me $750 to replace all of the lines thinking that would be the solution. After picking up the car when the transmission lines were done, within minutes on my drive home the transmission was slipping again. The vehicle was taken directly back to Hawthorne Chevrolet. Steven in service had told me that 3rd gear was slipping and recommended a re-manufactured transmission. Hawthorne Chevrolet then proceeded to tell me that it’s going to cost me $3000 plus tax out of my own pocket. I just purchased a car for $6300, why should I have to put in new lines ($750) + a new transmission ($3000) with in less than 24 hours of owning the vehicle, especially when they claimed to have serviced the vehicle for the past 13 years. Being that said they obviously knew that the transmission was no good when selling the vehicle to me. So to sum things up, I bought a car and was unable to drive within 24hrs of its purchase. They refused to give me a loaner and fix it at their expense. I have been spending $50/day on Uber to get back and forth each day for work; I am also paying for insurance for a car that has been sitting in their lot for 2 weeks. Why should I have to put $4000 into a car with in less than 24hrs of owning? This is out right unfair and just bad business. Especially that this is my 3rd car from them. You would think they would want to help a loyal customer. This is not fair. What would you do???? Michael More

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Friendly staff. The staff was friendly and easy to work with. There were no "pressure" tactics when dealing with the sales or finance departments. Appreciated the The staff was friendly and easy to work with. There were no "pressure" tactics when dealing with the sales or finance departments. Appreciated the straightforward service. More

by LGLOVE425 Verified Customer Verified Customer

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We were buying a used car for our daughter's college commute Our Salesman, John Decrocker, was incredibly professional, thorough and friendly. My father had passed during the shopping / buying process and John Our Salesman, John Decrocker, was incredibly professional, thorough and friendly. My father had passed during the shopping / buying process and John worked with us and was sensitive to our schedule. It never felt like a pressured environment and, while we did discuss other opportunities, he never pushed or forced any trade-up strategy once we told him we had decided. Paying for the car was the easiest, cleanest, most transparent process we had ever encountered. John Decrocker was a five-star asset in our car search and Hawthorne Chevrolet we be the first place we visit during our next car search. I couldn't provide a higher recommendation! More

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Great and fast Great place to buy a car.the staff is excellent and work for the customer i would buy again i told all my friends and family Great place to buy a car.the staff is excellent and work for the customer i would buy again i told all my friends and family More

by EAGLERAHDO Verified Customer Verified Customer

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I was happy with everything. Very kind and understanding. Very professional and polite and understanding. No waiting around everyone there was helpful. I would recommend them to all my friends looking for a Very professional and polite and understanding. No waiting around everyone there was helpful. I would recommend them to all my friends looking for a vehicle. More

by JUSTFLAPPIN08 Verified Customer Verified Customer

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Pleasant experience & great employees My mom and I went to Hawthorne Chevy in hopes of finding a used car for me. We were looking for a Chevy trax and I had seen online Hawthorne had a few My mom and I went to Hawthorne Chevy in hopes of finding a used car for me. We were looking for a Chevy trax and I had seen online Hawthorne had a few used ones available. We also know numerous friends and family who have bought vehicles at this dealership and knew their reputation was very good. Upon arrival at the dealership we were greeted, directed to the appropriate sales person, shown vehicles we were interested in and went on a test drive of the one we liked. We crunched some numbers with our friendly and experienced sales person and put down a deposit on the car we wanted. A few days later we signed some paperwork with a super nice finance guy and we able to take the car home. Overall it was a painless experience and the employees made everything simple and as quick as possible. Definitely recommend this dealership. More

by Kg12593 Verified Customer Verified Customer

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