"blatantly lied to, vehicle sold out from under me"
I worked with Ray to get a deal put together on a used Traverse. Ray and I worked for about a month on the vehicle because it took me a little longer to get my existing vehicle sold. Once i completed that, we agreed to terms and received approval from the manager, John. I work downtown so I immediately filled out the credit application to get paperwork started and agreed that i would come in that evening to finalize paperwork and take the car off the lot. About three hours later I received a text message that the vehicle was sold to another party. I was pissed. In 24 hrs I've talked to 4 other dealerships and each one agreed that you do not treat customers that way. Further, they all wondered why the dealership didn't ask for a deposit which i would have gladly provided had i known that was a requirement. Their business practices are suspect, to put it kindly. Considering I live in the immediate area of the dealership, i'll be sharing my experience with anyone i know looking for a vehicle. Buying a vehicle is stressful enough, don't waste your time on people with no integrity.