John Gangelhoff

Park Chrysler Jeep responded

The customer is correct in that they were working on purchasing our Traverse for over a month. His wife was at Park several times while he had not been. They chose to sell their trade on their own rather than trade it in. It wasn't until that was completed that he negotiated the price over the phone. The customer then filled out a credit application on line and we obtained a loan quote from one of our lenders. It was at that time he questioned the interest rate available to him and suggested that he may obtain his own financing. No documents or agreements had been signed and while he was negotiating the purchase he had yet agreed to purchase consummated by payment. We had not been notified by the customer as to their search for financing. During this time another customer came in, wanting the vehicle, and purchased it. Park Jeep does not take deposits on pre owned vehicles nor do we hold pre owned vehicles as they are unique and more difficult to replace in kind than a new vehicle. Many dealers have the same no deposit policy on pre owned vehicles.