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John Gangelhoff
John Gangelhoff, Sales, Park Chrysler Jeep
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John Gangelhoff

Sales

Park Chrysler Jeep

1408 W. Highway 13
Burnsville, MN 55337

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1 Review of John Gangelhoff

October 04, 2018

Dealership Rating

"blatantly lied to, vehicle sold out from under me"

- TM

I worked with Ray to get a deal put together on a used Traverse. Ray and I worked for about a month on the vehicle because it took me a little longer to get my existing vehicle sold. Once i completed that, we agreed to terms and received approval from the manager, John. I work downtown so I immediately filled out the credit application to get paperwork started and agreed that i would come in that evening to finalize paperwork and take the car off the lot. About three hours later I received a text message that the vehicle was sold to another party. I was pissed. In 24 hrs I've talked to 4 other dealerships and each one agreed that you do not treat customers that way. Further, they all wondered why the dealership didn't ask for a deposit which i would have gladly provided had i known that was a requirement. Their business practices are suspect, to put it kindly. Considering I live in the immediate area of the dealership, i'll be sharing my experience with anyone i know looking for a vehicle. Buying a vehicle is stressful enough, don't waste your time on people with no integrity.

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Other Employees Tagged: Ray Hagberg, John Fleek

Oct 09, 2018

Park Chrysler Jeep responded

The customer is correct in that they were working on purchasing our Traverse for over a month. His wife was at Park several times while he had not been. They chose to sell their trade on their own rather than trade it in. It wasn't until that was completed that he negotiated the price over the phone. The customer then filled out a credit application on line and we obtained a loan quote from one of our lenders. It was at that time he questioned the interest rate available to him and suggested that he may obtain his own financing. No documents or agreements had been signed and while he was negotiating the purchase he had yet agreed to purchase consummated by payment. We had not been notified by the customer as to their search for financing. During this time another customer came in, wanting the vehicle, and purchased it. Park Jeep does not take deposits on pre owned vehicles nor do we hold pre owned vehicles as they are unique and more difficult to replace in kind than a new vehicle. Many dealers have the same no deposit policy on pre owned vehicles.

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