John Gonzalez

Service department is horrible. Not just once but multiple times. 1. I bought two new tires because I had a nail in one tire. So they rotated the tire w nail to the back. 2. Got it Not just once but multiple times. 1. I bought two new tires because I had a nail in one tire. So they rotated the tire w nail to the back. 2. Got it serviced and they left coolant cap off and car overheated when coolant evaporated. Causing major oil leak. 3. Got a side mirror replaced with a used mirror casing after I paid for a new one. I will not ever go there again. More

by Jose Amando Gaona Verified Customer Verified Customer

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DO NOT TAKE YOUR VEHICLE TO THIS SERVICE DEPARTMENT - worst customer service I’ve ever experienced being a lifetime Chevrolet owner. They replaced my battery 13 months ago due to the factory installed worst customer service I’ve ever experienced being a lifetime Chevrolet owner. They replaced my battery 13 months ago due to the factory installed battery failing while my truck was still under warranty. The 13 month old battery has now failed. I was finally able to get one service rep, David, on the phone after trying for 6 hours to reach anyone in the service department. I kept being transferred to voicemail or told someone would call me back. All David would tell me was that since the truck is no longer under warranty, there is nothing they can do. The battery itself has its own 36 month warranty that they will not honor. I have tried again all morning to reach someone as David said a superior manager would have to override the warranty issue. No one has called me, and again, all I get is transferred to voicemail. The service department receptionist, Sarah, isn’t even speaking when she answers the phone, she just transfers me back to John’s voicemail. Ridiculous! More

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Jason Mouannes was very helpful in accommodating to my needs while looking for the perfect vehicle. He made purchasing my vehicle very easy and stress free. needs while looking for the perfect vehicle. He made purchasing my vehicle very easy and stress free. More

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In 2020 I bought a 2020 Chevy Trax. In the two years I had it, it spent more time in the shop than on the road. I then traded it in for a 2019 pre- Certified Chevy Equinox Premier. I bo In the two years I had it, it spent more time in the shop than on the road. I then traded it in for a 2019 pre- Certified Chevy Equinox Premier. I bought it in February of 2020 and now I have to pay for a tire sensor that does not fall under normal wear and tear. I have always sworn by Chevy and now I am rethinking it. I can not afford to keep going to the shop and have to pay for something that you should be paying for More

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Jason is the best of the best. Always great to work with someone who is knowledgeable on what he is working on. Gave me the best service and great to work with. Would definitely re Always great to work with someone who is knowledgeable on what he is working on. Gave me the best service and great to work with. Would definitely recommend Jason and Findlay Chevrolet. More

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