John Goodpaster | Page 34

New Highlander Purchase We came here as one of a couple different locations and brands we were interested in. As we narrowed in on the brand of vehicle we had to chose where We came here as one of a couple different locations and brands we were interested in. As we narrowed in on the brand of vehicle we had to chose where we would take our business. Since we had a few we could choose from we went to different ones to see which would work best. Ed Martin stood as the best to work with. From the staff to the facilities this was a great place. We were taken care of. It was a Saturday when we had to come for the final arrangements so there was a lot going on. A little bit of patience on our part and recognition for it from the staff made the time there, though long, comfortable. I would like to thank our sales person John, our financial assistant Bryce (less than a week on site and did a great job), and the managers who said hello as we were there past the closing our to wrap things up. A shorter comment would be, these people did a very good job and made sure we were happy with the vehicle before working on the purchase. That we had what we wanted. Thanks. More

Report | Print

Seamless, friendly and positive experience! Walking into their impressive modern facility, we were immediately greeted and introduced to John Goodpaster. He made the experience of having to repl Walking into their impressive modern facility, we were immediately greeted and introduced to John Goodpaster. He made the experience of having to replace our car after an accident so much easier than expected. He put us at ease and was friendly and professional. John answered all of our questions and showed us all of our options, arranged a test drive and gave us time to make a decision. He knows how to build trust with customers with his knowledge of the process from start to finish. If we had any questions, he encouraged us to call his cell number, even if it would happen to be his day off. Working with Bryce Toll to complete the paperwork went very smoothly. Despite how busy the dealership was that day, we had only a brief wait to sit down with Bryce. He was very friendly and professional as he helped us complete the purchase of a new Prius. We could not be more pleased with the overall experience of working together with John and Bryce. We have told friends how streamlined and transparent the whole process has become since we last bought a new car at a different dealership. Top ratings for Ed Martin Toyota all around! More

Report | Print

John Goodpaster - Great Sales Agent I am not sure if anything is worse then the purchasing of a car process! However, my sales guy John was awesome! It went so smooth with my wife's purc I am not sure if anything is worse then the purchasing of a car process! However, my sales guy John was awesome! It went so smooth with my wife's purchase, I purchased my daughters car the same day. I would recommend John to anyone. John in Finance was a treat as well. Did not due the usual HIGH pressure car finance BS. More

Report | Print

Always an easy experience Always a fairly quick and painless process of purchasing a new car from Ed Martin. John has taken care of us with now our sixth vehicle. We will be Always a fairly quick and painless process of purchasing a new car from Ed Martin. John has taken care of us with now our sixth vehicle. We will be back. More

Report | Print

Very efficient at getting my answers, great experience! We were very happy with our experience at Ed Martin Toyota. I was able to text with the salesman over the course of a couple of days. We were able t We were very happy with our experience at Ed Martin Toyota. I was able to text with the salesman over the course of a couple of days. We were able to go in and check out some cars. He emailed/text me a couple days later when the car we wanted was now at more of a price we were wanting. I asked him a lot of questions and had him find prices for a lot of cars for me even at the other Ed Martin dealerships and he would quickly send me the prices. I appreciate that when we live an hour away and just don't have the time to go to all of the dealerships and get the information to make an informed decision. More

Report | Print

A very delighted customer John Goodpaster (salesman), Sam Smith (finance manager) and Dustin Cronkihite (management) could not have been more professional, knowledgeable and at John Goodpaster (salesman), Sam Smith (finance manager) and Dustin Cronkihite (management) could not have been more professional, knowledgeable and attention to detail. I traded in 2 cars and purchased a new one in one day which requires a lot of detail and they all were outstanding in their service. I felt the price of new car with incentives was very nice and used car prices very accurate. Definitely would recommend to anyone purchasing a new Toyota. More

Report | Print

Stopped in to look at a used car... nice bought it. Car was ran through the service center, did allot of maintenance and checked for all recall's found 3 and are having them done before we take delivery Car was ran through the service center, did allot of maintenance and checked for all recall's found 3 and are having them done before we take delivery. Appreciate having all that checked out on an older car. More

Report | Print

Great and easy experience Very friendly from the start. Working with John Goodpaster along with John Hiatt it made it very easy for me. I was on the fence between a Honda Pilo Very friendly from the start. Working with John Goodpaster along with John Hiatt it made it very easy for me. I was on the fence between a Honda Pilot and a Toyota Highlander. After driving the Highlander the decision was a simple one. I'm glad I choose the Highlander. More

Report | Print

Straightforward This dealership was easy to work with. The salesman clearly explained the steps in the buying process. As he installed the license plates, he noticed This dealership was easy to work with. The salesman clearly explained the steps in the buying process. As he installed the license plates, he noticed a minor scratch in the car (I didn’t see it) and had it repaired immediately before I left the lot. More

Report | Print

Really well done. I worked with John Goodpaster on the sales side and Sam Smith on the finance side, and had a very positive experience. I will return to this dealersh I worked with John Goodpaster on the sales side and Sam Smith on the finance side, and had a very positive experience. I will return to this dealership. More

Report | Print