John Gray | Page 9

Horrible Experience As a returning customer to this branch, my husband and I have been ignored for weeks regarding our issues with our old and new vehicle. I have reached As a returning customer to this branch, my husband and I have been ignored for weeks regarding our issues with our old and new vehicle. I have reached out to several people at this branch and no one wants to help me out. I have left messages for so call managers and even they don't return my calls. When I'm lucky enough to get ahold of someone they just keep transferring me over to someone else. NO ONE WANTS TO HELP. I have been so loyal to Mercedes of Anaheim that drove from Rancho Santa Margarita just to do business with them, when I could of just gone to the Mercedes down the street from my house. I'm so disappointed with my experience this time around. I can't wait for my lease to be up, and move on from this horrible experience. More

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Nice service people will definitely return and enjoyed loaner service when car was in the shop for my scheduled service. A very nice dealership to use loaner service when car was in the shop for my scheduled service. A very nice dealership to use More

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New S Class John Grey and Paul in finance were amazing. I was in and out of the dealership within minutes. No hassle and very courteous. They made my buying exper John Grey and Paul in finance were amazing. I was in and out of the dealership within minutes. No hassle and very courteous. They made my buying experience a breeze and I’m so grateful. Although I am already a repeat customer, my experience this go around would’ve brought me back anyhow. Thank you guys for excellent service. More

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Service Nice customer service and clean facility. On time service and good explanation, The car was washed very clean and I was happy with my visit. Nice customer service and clean facility. On time service and good explanation, The car was washed very clean and I was happy with my visit. More

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Excellent Customer Attention MB of Anaheim provide excellent customer service in the acquisition of 2019 vehicle. Customer representative understood my requirements and delivered MB of Anaheim provide excellent customer service in the acquisition of 2019 vehicle. Customer representative understood my requirements and delivered a vehicle which met those expectations in a timely and efficient manner.I would highly recommend using them for your next purchase. More

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