John Hair | Page 2

When people talk about buying a car, they usually talk about the vehicle. For me, this journey was about something much bigger—it was about hope, compassion, perseverance, and being given another chance. about the vehicle. For me, this journey was about something much bigger—it was about hope, compassion, perseverance, and being given another chance. Over the past several years, life tested me in ways I never imagined. Health challenges, unexpected job losses, and financial hardships affected my credit and made what should have been a simple purchase feel almost impossible. My credit score reflected some of the hardest chapters of my life, but it never reflected my character, my determination, or my willingness to rebuild. Despite everything, I never stopped trying. I worked hard to pay down my previous auto loan until I owed only $233, traded in my faithful “Old Betsy” for $500, and prayed that somehow the right opportunity would come along. That opportunity came through Executive Kia in Wallingford. From the very beginning, Ouafaa treated me with genuine kindness, compassion, patience, and respect. She never made me feel judged or defined by my past. Instead, she reminded me that I was more than a credit score. She worked tirelessly behind the scenes, communicated with lenders, explored every possible option, and never gave up on me. She even came in on her day off to personally meet me at the dealership and make sure everything went smoothly. That level of dedication and selflessness is something I will never forget. Ouafaa didn’t just help me buy a car; she helped turn a difficult chapter into a new beginning. When I learned that Capital One Auto Finance approved my application, I was overwhelmed with gratitude. Thanks to Ouafaa, the incredible team at Executive Kia, and Capital One Auto Finance, I’m proudly driving my brand-new 2026 Kia K4 LXS. This wasn’t just a car purchase—it was a second chance, a fresh start, and proof that kindness, compassion, faith, and someone believing in you can truly change a life. To Ouafaa and the entire Executive Kia team: thank you for treating me with dignity, patience, and genuine care. Your professionalism and dedication transformed what could have been a stressful experience into one of the most meaningful milestones of my life. I will never forget your kindness or the way you made me feel throughout this journey. Thank you for believing in me when I needed it most. From the bottom of my heart, thank you. — Christine Polanco 🙏🏽💚 More

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Very friendly staff and very nice facility. I would definitely purchase another from here in the future I would definitely purchase another from here in the future More

by CACAMPORA93 Verified Customer Verified Customer

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Awesome service and great treatment Will recommend ? ? Nelson did above and beyond to make sure we got what we wanted. ? Nelson did above and beyond to make sure we got what we wanted. More

by Myoped85 Verified Customer Verified Customer

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Everyone was polite, knowledgeable, and patient. They answered all of our questions and made sure I was comfortable. Great service! They answered all of our questions and made sure I was comfortable. Great service! More

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Great service overall, some hiccups in the beginning of the sale but the experience is still 5 star. the sale but the experience is still 5 star. More

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Josh and Mike were super helpful when answering all of our questions and we never felt rushed. our questions and we never felt rushed. More

by SAMIJOOS9 Verified Customer Verified Customer

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Mike was easy to talk too. He went out of his way when we were looking at a car at the Chevy lot. He was dropping another salesman off to pick up a car and he took the time to He went out of his way when we were looking at a car at the Chevy lot. He was dropping another salesman off to pick up a car and he took the time to come say hi when we were there. More

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My experience was overwhelmingly positive, largely because of how smooth Mo made the entire process. I honestly wasn’t looking forward to car shopping given how busy life is right now with school, but because of how smooth Mo made the entire process. I honestly wasn’t looking forward to car shopping given how busy life is right now with school, but he made it easy from start to finish. He was approachable, knowledgeable, and very easy to work with. I never felt pressured, and everything felt straightforward and efficient. What stood out most was how he took the time to acknowledge my kids when we were there, which meant a lot. I truly hope he’s still there when it’s time for my next car. More

by Sobkowiakm1 Verified Customer Verified Customer

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Mo is great. It was an easy, low pressure experience. I would recommend this dealership to friends It was an easy, low pressure experience. I would recommend this dealership to friends More

by Josh Verified Customer Verified Customer

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I had a great experience at the dealership from start to finish. The sales team was knowledgeable and helpful without being pushy, and the finance department made everything simple and easy to understand. T finish. The sales team was knowledgeable and helpful without being pushy, and the finance department made everything simple and easy to understand. The whole process was smooth and stress-free. I would definitely recommend them! More

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