John Henry | Page 7

Good communication while my truck was getting repaired. No hidden fees for the work that was completed. No hidden fees for the work that was completed. More

by CORTWOOD Verified Customer Verified Customer

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Everyone at Riata does an excellent job every time I go! Always helpful and friendly! Always helpful and friendly! More

by MJONES58 Verified Customer Verified Customer

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Great customer service vehicle was done before promised! ! All the service guys was helpful in explaining the work they needed to performed. ! All the service guys was helpful in explaining the work they needed to performed. More

by clay7229 Verified Customer Verified Customer

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I was ignored for 25 minutes by 3 representatives, who were all playing on their personal cellphones, when I walked in the service center. I finally asked a service person who was playing on his cellphone were all playing on their personal cellphones, when I walked in the service center. I finally asked a service person who was playing on his cellphone if they could help me and I was told they could not that I had to wait for JD. So after waiting another 15 minutes for JD who was doing his job and working with multiple people to get their cars. I was able to speak with JD who was very responsive and helped me immediately. I dot understand how 3 people sitting there on the phones could be of no help and flat out refuse to help when asked. All I had to do was pick my keys up, the service was a recall service and no payment was necessary. More

by DRICE20 Verified Customer Verified Customer

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Riata Ford has earned my business. Professional and efficient work is always delivered. Thank you Riata Ford and your service team Professional and efficient work is always delivered. Thank you Riata Ford and your service team More

by SEGURAOSCAR86 Verified Customer Verified Customer

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Scheduled a recall service online several days before my appt. Showed up for appt and they did not have the part in stock. Someone should have called to explain this before I showed up for the appt. Service appt. Showed up for appt and they did not have the part in stock. Someone should have called to explain this before I showed up for the appt. Service advisor said they could go ahead and order the part and they would go ahead and do the system reset then install the part later. As it turns out another recall customer did not show up so they were able to use that part for my vehicle after all. Did not start out as a great experience but they were able to complete the work. The cashier was apparently incapable of multitasking so I stood in line for more than 10 minutes to get the key to my vehicle. The invoice they printed showed no information regarding what service was performed on my vehicle - it could have at least stated what recall work had been performed. More

by KRONITE_2000 Verified Customer Verified Customer

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Went in to have work done on car got nothing done no good!!!why set an appointment good!!!why set an appointment More

by TBERACING Verified Customer Verified Customer

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Communication was minimal at best. My truck was dropped off Wednesday evening, prior to my 8:00 AM appointment Thursday morning. I received a text message Thursday morning saying to re My truck was dropped off Wednesday evening, prior to my 8:00 AM appointment Thursday morning. I received a text message Thursday morning saying to reply for status or communication, all went unanswered. After calling Friday about status, was told they’d follow up with me. I never received any status update and had to go without my vehicle for the weekend. On Monday, when I called, I was told the vehicle was ready, and they called and left message on Friday afternoon, to which I hand no missed calls Or voicemail. I also had no texts which was the original method of communication the dealer provided. Once the truck was picked up, it was full of greasy hand prints all over the hood of my vehicle and apparently test driven down a muddy road as it was covered in mud and not returned in a condition prior to dropping off. More

by DBURCK Verified Customer Verified Customer

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Best dealer around. I will always return to Riata Ford for my service and car buying needs. I will always return to Riata Ford for my service and car buying needs. More

by RACHELANNMOREHOUSE Verified Customer Verified Customer

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Otay was great! Finished my car quickly and updated me through the process. Will Recommend Finished my car quickly and updated me through the process. Will Recommend More

by THEFRIDGE00 Verified Customer Verified Customer

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