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John Howard
John Howard at Rizza Cadillac Buick GMC

John Howard | Page 50

Service Writer

Rizza Cadillac Buick GMC

8425 West 159th Street
Tinley Park, IL 60477

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4.2
644 Reviews
4.2

644 Reviews

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644 Reviews of John Howard

January 26, 2021

Dealership Rating
Employee Rating

Not unless your car's new and under warranty. Otherwise it's overpriced. Plus I spent 4100 dollars and they still missed what was wrong. More

by PROSS331
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
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Jan 28, 2021

Rizza Cadillac Buick GMC responded

Thank you for sharing details regarding your last visit with us. We strive to ensure an excellent experience and want to discuss how to remedy this situation with you. Please contact us at your convenience so we can hear more about what happened and come to a resolution together. J.C Rocha- Business Development Manager- jrocha@rizza.com

Jan 28, 2021

PROSS331 responded

Yes. They were sure the problem was the catalytic converter, so i had that fixed along with some other recommended things which totaled just over $4100. But after the same rough misfiring sound on cold startup remained after the repairs AND a new check engine light code appeared, i took it back in and now they say its engine front seal covers and timing chains needed- for another $3700! Wish theyd have done the correct or the complete analysis the first time. Plus they also said theres more than one catalytic converter that could be going bad. Didnt say that the first time.

January 21, 2021

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Employee Rating

Ones of the best service advisor (Gail Asikin and John Howard) they took the time to tell me everything that was needed for my vehicle and broke it down by the price listing as well... I gladly appreciate More

by Antonio Chambers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Lorenzo, Gail Asikin

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Jan 21, 2021

Rizza Cadillac Buick GMC responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

January 20, 2021

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Employee Rating

Very pleasant and friendly environment. Very pleased with the quality if work. I did notice that coffee and tea was available in the Cadillac waiting room but not in the Buick waiting room. That was kind of More

by Adrianne.turnbull
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jan 21, 2021

Rizza Cadillac Buick GMC responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

January 17, 2021

Dealership Rating
Employee Rating

It was not a good experience. Your service rep needs some classes in customer service. I will not come back unless John Howard is back in the Buick Service Dept. More

by SOLDBUYBARB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Dan Choi

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Feb 04, 2021

Rizza Cadillac Buick GMC responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

January 16, 2021

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Employee Rating

Knowledgeable...friendly...one of the family...helpful...good looking...welcoming atmosphere...intelligent...and thirteenth other words of your choice that fit the required minimum necess More

by Dalebeutler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jan 20, 2021

Rizza Cadillac Buick GMC responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. J.C Rocha- Business Development Manager- jrocha@rizza.com

January 15, 2021

Dealership Rating
Employee Rating

John was AMAZING!! This service location has always been so great but John went above & beyond to help me! So appreciate him & everyone else there!! More

by jlmitc2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jan 20, 2021

Rizza Cadillac Buick GMC responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. J.C Rocha- Business Development Manager- jrocha@rizza.com

January 13, 2021

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Employee Rating

The best dealership I ever visited love the guys in the service department they really take care of you .they make sure you leave with a smile More

by seffinger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jan 15, 2021

Rizza Cadillac Buick GMC responded

Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

January 12, 2021

Dealership Rating
Employee Rating

I feel comfortable bringing in my Hummer 3 for service After a hiccup with one of the components after service John took care of it right away More

by BERG399
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jan 14, 2021

Rizza Cadillac Buick GMC responded

Thank you for the positive review and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

January 09, 2021

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Employee Rating

John Howard made me feel important. He made sure to keep me in the loop of what’s going on. We need more people like him in the working field. Definitely he’s a 5 star. More

by JACO101179
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Jan 12, 2021

Rizza Cadillac Buick GMC responded

Thank you for your great review! We're glad to have John on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

January 07, 2021

Dealership Rating
Employee Rating

Took 2 1/2 hours to complete oil change & tire rotation even with an appointment. 2 parties that arrived AFTER me were serviced before I was. More

by ffpd396
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Steve Barakat, Danielle O'Connor

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Jan 11, 2021

Rizza Cadillac Buick GMC responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

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