John Kelty | Page 2

Fabulous service...... as usual! I recently had a problem with my back up camera in my Honda Crosstour. Steve Smith of Lia Honda on Central Avenue in Albany quickly and efficiently go I recently had a problem with my back up camera in my Honda Crosstour. Steve Smith of Lia Honda on Central Avenue in Albany quickly and efficiently got me in, the technician identified the problem and Steve let me know the situation. The part needed wouldn't be available until the next day so Steve set me up with an appointment. John Kelty, the Service Manager, stopped by as I was leaving to be sure I was happy with my service - which I was. When I arrived the next day, Steve took my car right in and it was repaired in under an hour! I was thrilled with the fast service. This is not unusual quality of service, this is typical. Thanks Lia staff for making my life easier!! More

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Shawn Herald sets the standard for service Have owned Honda's for years,always depend on the service department at Lia Honda Albany Well trained staff from the front door to the cashier, polite Have owned Honda's for years,always depend on the service department at Lia Honda Albany Well trained staff from the front door to the cashier, polite, professional, knowledgeable. More

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Terrible customer service I bought a 2019 Honda CR-V about 1.5 months ago, I’ve been back to the dealership twice after needing the vehicle to be jumped both times almost missi I bought a 2019 Honda CR-V about 1.5 months ago, I’ve been back to the dealership twice after needing the vehicle to be jumped both times almost missing out on an important job interview today. The first time I was told I don’t drive my car enough (my mom drives her car once every 2 weeks and hers still works) that can’t be true, and today I was treated like a five year old. I was talked to like I shouldn’t be upset. John Kelty who had a whole 5 seconds for me also showed no compassion for this ongoing problem. You buy a new vehicle to bypass issues like this not to wonder every time you walk out to your vehicle if it’s going to work or not. More

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Happy Leasee! Grant was attentive and able to assist in creating the deal that was what I was looking for. Grant was aware of schedule contstraints and worked wel Grant was attentive and able to assist in creating the deal that was what I was looking for. Grant was aware of schedule contstraints and worked well within these limits. Grant was polite, honest and kind during our meetings and follow up communications. More

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Great Service My resent visit to Lia Honda was such a pleasure I had to write a review. Wes Harrington was knowledgeable and courteous. From the cashier to the tech My resent visit to Lia Honda was such a pleasure I had to write a review. Wes Harrington was knowledgeable and courteous. From the cashier to the technician I have nothing but good things to say. I was in and out and on with my day. Very good service in a clean comfortable setting. More

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Problem with a check engine message and 3 bad cykinders The problem was diagnosed quickly, explained so that I could understand the technical issues, and fixed - Lia Honda provided a loaner car without char The problem was diagnosed quickly, explained so that I could understand the technical issues, and fixed - Lia Honda provided a loaner car without charge, The advisor and other team members were professional and responded with integrity. A great place to do business. I will purchase my next Honda at Lia Honda!!!! It's all about people and they understand that from the service manager and all the service staff. And they are consistent! More

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Service TrishaA. Couldn’t ask for more professional customer services, Joe Calubucci, Joe Wiley, Wes Harrington, ask the right questions and then say, “ok, le TrishaA. Couldn’t ask for more professional customer services, Joe Calubucci, Joe Wiley, Wes Harrington, ask the right questions and then say, “ok, let’s see what we can do to make this right”.. great 👍 job to get it fixed! More

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Service Department Review Brought in for Oil change. Steve Kane was my service representative. Total over all experience was excellent. Steve was great and my wait time was min Brought in for Oil change. Steve Kane was my service representative. Total over all experience was excellent. Steve was great and my wait time was minimal. Service Manager John Kelty introduced himself and was also excellent. More

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Horrible service and communication I have used this dealership for about 2 years to get my Honda serviced. Up until this visit things had been great. My car would not run right last wee I have used this dealership for about 2 years to get my Honda serviced. Up until this visit things had been great. My car would not run right last week so I had it towed in for service under my warranty. First day I dropped the car I received 3 phone calls about it. Next day I had to call the end of the day. Third day, Friday, I called at 4:30 as I had heard nothing (going on day 3). I was put to the service reps VM. At 5pm with no call I called back only to be told that rep was not in today. Well then why the xxxx was I just dumped to his VM?? I called back and spoke to John Kelty, the Service Manager, whom was up to speed on the car and gave me an update. They had now had it 3 days and were no closer to finding the issue so he was putting his foreman on it on Monday. Monday I got a phone call or two that they were working on it. Tuesday nothing again. I call and the service advisor is off so I asked for John again. He called me back and said someone was supposed to call me..... He told me what they found just that afternoon and what they were going to do to get the part and fix it. Yesterday the Service rep called me twice to tell me they had approval and part was local and later called to say its back together and running good. They were going to test it. I told him I couldn't get in until tomorrow (today) to pick it up. He said he would let me know. Crickets..... I guess in the end, all dealerships just suck and it takes time for the underbelly to actually come out. This will be the first and last Honda I ever own and I may have to find somewhere else to service it in the mean time. More

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