John Kiley | Page 10

Found a potential problem with the breaks and fixed them before turning over the car. thank you before turning over the car. thank you More

by dmorris17 Verified Customer Verified Customer

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Quick service, extremely thorough. They listened to my concerns and were able to fix the issue I had. They listened to my concerns and were able to fix the issue I had. More

by madison.proulx Verified Customer Verified Customer

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Excellent from Sales Representative to Finance and delivery. Extremely courteous, caring and knowledgeable people. Very pleased with all aspects of my buying experience. Would highly recommend this delivery. Extremely courteous, caring and knowledgeable people. Very pleased with all aspects of my buying experience. Would highly recommend this dealership. More

by richborge9 Verified Customer Verified Customer

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Absolutely amazing. I walked in to ask about scheduling the sevice and I was told that i could it done just then or i could schedule it for later. I decided to do it rig I walked in to ask about scheduling the sevice and I was told that i could it done just then or i could schedule it for later. I decided to do it right away. The waiting area is good. John was very helpful and he also took care of a recall. Thank you team Mastrovito. More

by arshu333 Verified Customer Verified Customer

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Quick and easy oil change. I only had to wait about less than an hour. I only had to wait about less than an hour. More

by lisa Verified Customer Verified Customer

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Tony Licari was great and financial manager also Great car shopping experience We have a new affordable Hyundai We love it Thank you Mastrovito car shopping experience We have a new affordable Hyundai We love it Thank you Mastrovito More

by gmalt250 Verified Customer Verified Customer

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Extremely smooth efficient and straightforward process with Djelza, Emma Derek and John working hard to make it happen. Highly recommended! with Djelza, Emma Derek and John working hard to make it happen. Highly recommended! More

by jerry.caprio Verified Customer Verified Customer

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The staff was very friendly and accommodating I am new to the dealership and hope to continue a long term relationship with the dealership. the dealership and hope to continue a long term relationship with the dealership. More

by Debbie19 Verified Customer Verified Customer

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Everyone did their part and was very helpful! Would recommend Mastrovito to anyone looking for a car. Would recommend Mastrovito to anyone looking for a car. More

by conleyrobert15 Verified Customer Verified Customer

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I bought my 2022 Tucson here brand new and have brought it in for service around 4 times (3 oil change and one check engine). I needed warranty work for a check engine so I made an appointment a week ahead it in for service around 4 times (3 oil change and one check engine). I needed warranty work for a check engine so I made an appointment a week ahead of time and told them I needed a loaner. I show up and show them the email that clearly says loaner, and the man at the service desk said he didn’t notice or didn’t have one lined up and said he doesn’t think he has any left. He walks away and luckily comes up with a set of keys for a loaner vehicle. My last oil change the car was returned to me with multiple footprints on the floormat as well as footprints on the black trim on the door jamb. Also, an oil handprint was left on the center console. Now, I bring it in for warranty work and it was, yet again, returned to me with footprints on both spots and this time a wooden wheel chock was left on the back seat floor. A 20 dollar oil change establishment will put down paper mats when they service your car but yet a dealer that I give 30k for a vehicle will not. Also, if a wooden wheel chock can be overlooked, it makes you wonder what other important parts of the repair process were overlooked as well. I would just prefer my vehicle to be returned to me in the same condition as I left it. Being dirtier when it’s picked up than when it’s dropped off is unacceptable for a dealer of this caliber More

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