John Kiley | Page 11

I bought my 2022 Tucson here brand new and have brought it in for service around 4 times (3 oil change and one check engine). I needed warranty work for a check engine so I made an appointment a week ahead it in for service around 4 times (3 oil change and one check engine). I needed warranty work for a check engine so I made an appointment a week ahead of time and told them I needed a loaner. I show up and show them the email that clearly says loaner, and the man at the service desk said he didn’t notice or didn’t have one lined up and said he doesn’t think he has any left. He walks away and luckily comes up with a set of keys for a loaner vehicle. My last oil change the car was returned to me with multiple footprints on the floormat as well as footprints on the black trim on the door jamb. Also, an oil handprint was left on the center console. Now, I bring it in for warranty work and it was, yet again, returned to me with footprints on both spots and this time a wooden wheel chock was left on the back seat floor. A 20 dollar oil change establishment will put down paper mats when they service your car but yet a dealer that I give 30k for a vehicle will not. Also, if a wooden wheel chock can be overlooked, it makes you wonder what other important parts of the repair process were overlooked as well. I would just prefer my vehicle to be returned to me in the same condition as I left it. Being dirtier when it’s picked up than when it’s dropped off is unacceptable for a dealer of this caliber More

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Despite being busy with sales, they took the time to make sure I got the service I needed. sure I got the service I needed. More

by johnandmegan.orona Verified Customer Verified Customer

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Customer service was great. They made it an easy transaction and very helpful ! I would recommend my friends and family there. They made it an easy transaction and very helpful ! I would recommend my friends and family there. More

by amyw0408 Verified Customer Verified Customer

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Easy process start to finish. They strive to take care of their customers. Excellent, can’t wait to be back. They strive to take care of their customers. Excellent, can’t wait to be back. More

by wjscott7 Verified Customer Verified Customer

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Everyone was extremely courteous and helpful. Every staff member that I interacted with was very professional They explained everything that was happening in detail and they kept me informed ever Every staff member that I interacted with was very professional They explained everything that was happening in detail and they kept me informed every step of the way More

by Lisa Gambacorta Verified Customer Verified Customer

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Everyone was so helpful, willing to help with anything and very friendly. Easy to work with . and very friendly. Easy to work with . More

by nickoanlin Verified Customer Verified Customer

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Always a great experience, my car was fixed quickly and perfectly. They walked my Mom back to the car and always do that as well. perfectly. They walked my Mom back to the car and always do that as well. More

by karina651 Verified Customer Verified Customer

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John heard me asking questions about my car and he jumped right in, not only answered my questions but showed me what I needed to know in my car!!! Awesome mechanic!! right in, not only answered my questions but showed me what I needed to know in my car!!! Awesome mechanic!! More

by sammons99 Verified Customer Verified Customer

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Outstanding dealership! Mastrovito Hyundai displays experience and knowledge along with integrity to provide a seamless car buying experience. The customer service from the Mastrovito Hyundai displays experience and knowledge along with integrity to provide a seamless car buying experience. The customer service from the front staff to the service department was beyond anything I have ever experienced. Any expectations I had were met and I would recommend Mastrovito to anyone. More

by kimwal341 Verified Customer Verified Customer

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I always have the best visit! Everyone is so friendly and nice! I recommend all my family here. Everyone is so friendly and nice! I recommend all my family here. More

by ABoyer Verified Customer Verified Customer

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