John Krajnovich | Page 31

This was one of the most enjoyable car buying experiences I have ever had. Serafin Castelan and everyone we worked with at the dealership was very friendly and professional. They allowed you to shop for a I have ever had. Serafin Castelan and everyone we worked with at the dealership was very friendly and professional. They allowed you to shop for a car without applying the high pressure sales pitch you usually encounter when you purchase a car. We received a very fair price for our car and our trade-in, and we received everything we asked for without any surprises. I would definitely recommend this dealership to anyone looking to purchase a car. More

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purchased a C MAX hybrid electric plug in and took delivery last night. the process was seamless and met my expectations from the snacks before meeting with my sales contact Jeremy going though the i delivery last night. the process was seamless and met my expectations from the snacks before meeting with my sales contact Jeremy going though the initial steps through delivery manager Bob Wojtan explaining the benefits of the add ons and John Krajnovich with the extended warranty concluding with a tutorial on all of the tech stuff from Jeremy. thanks to all. More

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My experience at Fair Oaks Ford was wonderful. Paul Litwicki was very knowledgeable wonderful to work with. He was straight forward and gave me the information I needed to make me feel comfortable abou Litwicki was very knowledgeable wonderful to work with. He was straight forward and gave me the information I needed to make me feel comfortable about my purchase. John Krajnovich was also very helpful and made me very comfortable and also was very straight forward with the information about the final sale of my vehicle. The staff at Fair Oaks was very friendly and customer service oriented. Thank You More

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I had a greAt experience. Quick, fair, no games. I will return to buy more cars in the future. They also have a lot of cars and will sell near or below invoice. return to buy more cars in the future. They also have a lot of cars and will sell near or below invoice. More

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The facility is well organized, clean, modern, and well appointed. The customer waiting area is functional and beautiful. But above all, the selection of vehicles, the knowledge and professionalism of the appointed. The customer waiting area is functional and beautiful. But above all, the selection of vehicles, the knowledge and professionalism of the staff, and attention to detail is beyond compare! We quickly found a vehicle that had everything we wanted at a reasonable price. We had the pleasure of working with Pam Hammersmith. She is extremely knowledgeable and personable and spent time to ensure we comfortable with the vehicle and the entire purchasing process. Within approximately 2-1/2 hours we were out the door with our new 2014 Ford Focus! I would highly recommend Fair Oaks Ford Lincoln for your next vehicle! More

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I have been driving a Ford 2001 Econoline for the past 13 years. It lasted because of the excellent service and honest, straight forward advise I received from Fair Oaks Ford/Lincoln service department. One years. It lasted because of the excellent service and honest, straight forward advise I received from Fair Oaks Ford/Lincoln service department. One of the best service person I have ever worked with was a gentlemen by the name of Wayne Miller. His straight forward, honest and friendly approach kept me coming back knowing I was getting the best service possible. When he told me that the Van was starting to have serious problems, I new I had to start looking for a new car that would fit our family of 6 (and 3 dogs). In the past, I have bought several cars from Pam Hammersmith at Fair Oaks. She is extremely knowledgeable about Ford and Lincoln products. She is personable, no pressure, honest and spent several hours with me making sure I new everything about the cars I was looking at. Even though I have had a great relationship with Fair Oaks Ford/Lincoln, I owed it to myself to look at other dealerships. I looked at Audi, BMW, Lexus, Acura, Mazda, Buick, GMC, Cadillac and other Ford Dealerships. Since I am 6'-4", it is a challenge finding cars that are comfortable and roomy for others when I have my seat all the way back. After test driving and ruling out a number of choices, it was between Ford/Lincoln and Cadillac. Cadillac was the only other dealership that actually gave me the time of day and no pressure. I saved Ford for last. Cadillac was very tempting but I would have to make sacrifices. I went back to Fair Oaks Ford/Lincoln. Pam's service, knowledge and the willingness to make sure I explored all choices was far more superior compared to all other dealerships I visited. She went so far as to make sure I test drove all cars I was interested in and comparing the measurements between cars to make sure I had the most room! Also, Wayne Miller kept checking with me to answer any questions I might have on the car's performance and repair record. He also told me what car engines I should stay away from that had a few issues with in the past year. I have never had that level of service before. After all the reading, test driving and the research on line, my wife and I decided on the 2014 Ford Flex. Since Fair Oaks did not have the vehicle I was looking for, they found it and had it back at their dealership within a day even though it was in another state, several hours away. Unfortunately my family and I were leaving the next day for a long weekend and could not pick up the car till after Christmas. Pam called me to even say she was sorry not to have the car in time for our trip. Could you believe that! It only took them a day to get and she was calling me to say she was sorry! That personable touch reinforced that I made the right decision to buy it from Fair Oaks Ford. The service didn't stop there. I then received calls and texts from Robert Wojtan to let me know the progress they were making with the extras I wanted that the dealership was suppling. Even though he was off, Robert still kept in touch with me. That goes above and beyond the call. When we came in to pick up the car the day after Christmas, it was ready to go. Everyone was very hospitable, caring and thoughtful. Even Wayne Miller came over to make sure I was satisfied. Usually I do not write reviews, although, I wanted to make sure everyone new about the experience we had at Fair Oaks Ford/Lincoln. Thank you to all that helped us there and I am sure anyone reading this would be doing a disservice to themselves if you do not consider stopping by Fair Oaks for the best service possible. More

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Always friendly and knowledgeable. Didn't have an appointment and they serviced my car right away. Vehicle was returned serviced and washed. Great service and Sales departments. appointment and they serviced my car right away. Vehicle was returned serviced and washed. Great service and Sales departments. More

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We have two cars and my wife drives our '06 Chrysler Pacifica almost exclusively. I recently drove it for the first time in over several months. I couldn't believe how bad of shape it was in. The ste Pacifica almost exclusively. I recently drove it for the first time in over several months. I couldn't believe how bad of shape it was in. The steering was really loose and there was some sort of clunk when I accelerated. The brakes seemed bad too since I had to push in quite a bit on the pedal. It was also leaking some fluid and started to leak quite a bit. It then overheated while my wife was driving it. Since the oil and trans fluid were always fine, it had to be the coolant. I filled it with water just to get it into the dealership. We took it to Fair Oaks Ford since we recently bought a Fusion there and felt very comfortable with them. I only told them about the overheating, but they came back with other issues that needed to be addressed. Engine mounts (the clunking on acceleration), brakes (as I had suspected), and tie-rods (the loose steering), along with a bad water pump (leaking and overheating). After getting the Pacifica back, it was amazing. It drove like new. They correctly diagnosed and fixed all the problems that I had noticed. Very impressed. I would definitely recommend this dealership for service of any vehicle. More

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I've done business with Fair Oaks Ford for 21 years. I've just purchased my most recent car there last week. (Each of my cars I have kept for an average of 10 years.) As I expected, both the salespeople I've just purchased my most recent car there last week. (Each of my cars I have kept for an average of 10 years.) As I expected, both the salespeople and service employees were knowledgable, professional, and friendly. Thanks! More

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We had Great service. They made it very easy to buy. Thery were very friendly. Not too hard of a sell. Not too pushy. Beautiful store. Thery were very friendly. Not too hard of a sell. Not too pushy. Beautiful store. More

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