John Lazor | Page 19

Very knowledgeable and friendly sales team. There was a clear customer focus and no hard selling sales pressure. This is my second vehicle purchased from this dealership and I would not hesitat There was a clear customer focus and no hard selling sales pressure. This is my second vehicle purchased from this dealership and I would not hesitate recommending them to my friends. More

by barrilet Verified Customer Verified Customer

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It’s always a real pleasure working with Mazda Naples staff , my fourth car and I’m always happy to recommend my friends to buy more cars staff , my fourth car and I’m always happy to recommend my friends to buy more cars More

by livioferrari Verified Customer Verified Customer

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We were working with Nicholas, a new sales person. We asked for a white car, with a light interior and Premium level upgrades. We enjoyed working with Nickolas. He established good rapport and asked t We asked for a white car, with a light interior and Premium level upgrades. We enjoyed working with Nickolas. He established good rapport and asked the right questions about our wants/needs and he reviewed the highlights of Mazda manufacturing. When the sales manager, Dustin came in the desk to present the offer, he asked if we were ok moving to a darker exterior. He had a 2023, that was exactly the same at that we were interested in buying, with the only difference being the color and the year 2023. Because it was a a 2023 and grey exterior, he stated there would be more negotiating room for the trade in value. We said that would be ok. Dustin repeatedly stated that the cars were the same. When Dustin presented the offer for the 2023, the price he presented was higher than the sticker list price. Dustin never brought this to our attention that the price was changed. After discovering this on our own and asking why, Dustin said the car was not registered in their inventory and when they brought it back into inventory, they raised the sticker price. We did not like the business practice that this information was never shared with us.The finance person stated that was the first he was hearing of a higher list price. When we asked to speak with Dustin, he stated he was not informed of the price being higher than the sticker price. As the buyer, I feel somehow that the increase in list price from the sticker should have been communicated by the person presenting the offer. It was not After we purchased the grey 2023, that we were told by the sales manager numerous times, the cars were the same, except color and year. The 2023 was not a premium level car and did not have the upgrades we discussed with the initial sales person. We felt there was a bait and switch lead by the sales manager. In the end we purchased a 2024 white premium car as we had discussed with the original sales person. There were some individuals that stepped up at the end, which is why we bought the car. We liked our interactions with Nickolas. More

by Mikepratscher Verified Customer Verified Customer

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This is my 3rd lease with Mazda and John has helped me with all of them. He's the best with all of them. He's the best More

by Samanthaannebenson Verified Customer Verified Customer

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John and John were both extremely pleasant, knowledgeable & helpful throughout the whole process. As a John myself, they were both quality Johns. & helpful throughout the whole process. As a John myself, they were both quality Johns. More

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Very friendly staff and good selection of vehicles. Financing aspect was long due to shortage of staff Financing aspect was long due to shortage of staff More

by rc_roussel Verified Customer Verified Customer

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Everything went smoothly from test drive to drive home. John Lazor was very professional, as was the rest of the staff that I had interactions with. John Lazor was very professional, as was the rest of the staff that I had interactions with. More

by lox.bagels Verified Customer Verified Customer

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Very good experience very knowledgeable and efficient & easy to work with An overall good experience easy to work with An overall good experience More

by CDIJOSP Verified Customer Verified Customer

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Great service & support in purchasing process. John was very patient in explaining the new technology. John was very patient in explaining the new technology. More

by jillmartingolf Verified Customer Verified Customer

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Every one I came in contact with was very professional. John is very knowledgeable and so patient! John is very knowledgeable and so patient! More

by Miata girl Verified Customer Verified Customer

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