John Le | Page 2

Norm Reeves Honda Superstore - Huntington responded

A great hospitality suite is about more than comfortable seating. It's about thoughtful communication, friendly faces, and making guests feel welcome, and we're happy John and our team delivered exactly that. Thank you for your wonderful review!

Norm Reeves Honda Superstore - Huntington responded

We value the trust that returning customers place in our team, so we're sorry to hear your recent experiences left you with a different impression. We'd like the opportunity to learn more about your concerns and continue the conversation. Please don't hesitate to reach out to our Service Manager, Jason Ung, at jason.ung@normreeves.com.

Norm Reeves Honda Superstore - Huntington responded

Big decisions often come with lots of questions, and that's perfectly okay. John understood that finding the right fit sometimes means moving a few pieces around before everything clicks into place. Thank you for recognizing his patience and willingness to keep the conversation going. We hope you enjoy every mile ahead.

Norm Reeves Honda Superstore - Huntington responded

A place with an open door always makes you feel welcome. We're delighted John made your visit quick, friendly, and comfortable enough that you'd trust us with your son's vehicle as well. That's a recommendation that truly means something to our team.

Norm Reeves Honda Superstore - Huntington responded

We're concerned to hear these comments, and it's important to us that every guest feels welcome. We'd appreciate it if you could reach out to our Service Manager, Jason Ung, at jason.ung@normreeves.com.

Norm Reeves Honda Superstore - Huntington responded

Hi, Mary. The most welcoming places make you feel comfortable enough to stay a while. We're so happy John kept you informed while making sure you felt cared for throughout your visit. We hope every future visit feels just as comfortable as this one.

Norm Reeves Honda Superstore - Huntington responded

A great guide makes every stop along the journey feel easy to navigate, and we're delighted John kept you informed from beginning to end. Thank you for trusting us with your Civic. We'll be looking forward to your next visit.

Norm Reeves Honda Superstore - Huntington responded

Peggy, a good neighbor keeps you informed and is always there when you need a helping hand, and John has done exactly that. We're glad he takes the time to explain your vehicle's needs and helps make longer repairs easier with transportation. We'll be sure he knows how much his thoughtful care means to you.

Norm Reeves Honda Superstore - Huntington responded

Truong, every standing ovation is earned, and we're honored that your experience inspired one. It's wonderful to hear that John and our team helped make your visit such a great one. We hope to deliver another encore-worthy performance next time.

Norm Reeves Honda Superstore - Huntington responded

Mary, the best air traffic controllers keep everything moving safely and on time, and it sounds like John did exactly that. Thank you for recognizing his communication and attention to your schedule. We'll make sure your kind words are cleared for takeoff straight to him.