John Loucks | Page 90

I had my vehicle in for an oil change on Thursday the 26th of December. The next day my husband drove my vehicle to work and had it overheat. When he checked the radiator reservoir he realized it was emp 26th of December. The next day my husband drove my vehicle to work and had it overheat. When he checked the radiator reservoir he realized it was empty. At that point he fill with coolant and phoned Adams service and made an appointment to drop off at 1pm, Friday the 27th. We decided to take it straight there and drop off earlier so they had plenty of time to evaluate. I called back that afternoon At 4pm to see what the issue was and they said they still hadn’t evaluated it yet. (My appointment was at 1pm and had dropped it off earlier at 1030am). Elizabeth called at 522pm, and said that the radiator had to be replaced. I then requested a rental because I had purchased the mopar maximum care warranty that included rental coverage. She then stated that unfortunately it probably wouldn’t be covered for one day. My husband then came home that evening and we decided to call mopar to see about our coverage and they stated that there already was a an authorization in for the radiator and that all Adams would have to do is add the rental to the authorization. As we would be covered for up to 5 days for a rental. Saturday the next morning my husband contacted Adams with this information and John stated that unfortunately he was only authorized for a 1.75 hour job and that we were unable to get a rental for more than 1 day. ( keep in mind they have had it for a day already at this point ). So after that conversation my husband called back and stated that he would like to have a rental then set up for Monday the 30th. John said that is fine but he was going to try to have the job completed by the end of day Saturday. My husband said that would be great. We received no new updates for the remainder of Saturday keeping in mind that this was only a 2 hour job? Monday morning came and I called Adams about the rental for that day and they said enterprise opened at 8 and we headed there. When I got to enterprise they stated that there was no authorization in the system for a rental even though my husband requested it to be set up for Monday a few days before, there wasn’t one in system. I then called Adams at which point John stated he was unable to update because he was locked out of system due to incorrect password???? Enterprise then stated they would attach the reservation once it came through all I would have to do is pay up front for it then I would be credited back no later than Thursday the 2nd of January. So I did what they recommended and went to work. I then called 345pm to check on status and Adams claimed it would be ready at 5pm. Keep in mind it was only a 2 hr job. I then received a call at 458pm already en route claiming they would need it for an additional day. (I was actually 2mins away from Adams my job is about an hour away with traffic and needed to be at my second job that is 45 minutes back from Adams in the direction I just came from) so I wasted time and gas driving to Adams to only find out they needed an additional day. At this point they have had my vehicle for 4 days (3 actual shop working days ) for a 2 hour job. To top all of it off I still haven’t been credited for the rental and haven’t had a follow up call back after leaving a message with enterprise. I gave them 2 stars because I haven’t broken down yet since service so that’s a positive. My husband and I are open to recommendations on a service department that may be better qualified in handling warranty work in the future as we both have the mopar max care warranty on our jeeps. Thanks for your time and hopefully improvements can be made. More

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Excellent Buying Experience, Again I just purchased my 4th Grand Cherokee from Adams and had another excellent experience. Adams has been a family owned business since I started dealing I just purchased my 4th Grand Cherokee from Adams and had another excellent experience. Adams has been a family owned business since I started dealing there for my 2010 KGC, honest people, great prices, and reliable service. Keith Cook, the internet sales manager is great to work with as is sales manager Jeff Madden. Knowledgeable, fair, no pressure and all around good people to deal with. I'll definitely be back for my next Jeep. More

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Upgrades This week, I had a new top installed and windows, replacement seat belt straps (thanks to my Lab puppy), new Fog lights installed, and a new indicator This week, I had a new top installed and windows, replacement seat belt straps (thanks to my Lab puppy), new Fog lights installed, and a new indicator installed. They also adjust my new headlights I installed which were positioned too high. The associates were great and knew the solutions to the challenges a new top carries with it along with a defective indicator they replaced. Great job!! More

by Kirby Verified Customer Verified Customer

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Great Service This was the first time I’ve had my Jeep Wrangler serviced. It was a great experience as they blended knowledge, experience, and friendly service all This was the first time I’ve had my Jeep Wrangler serviced. It was a great experience as they blended knowledge, experience, and friendly service all together. I’m very leased and will be back. More

by Kirby Verified Customer Verified Customer

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awesome Everything was done correctly. Very happy. Will come back for next oil change. Everyone was polite. Place was very clean and I was taken on time. Everything was done correctly. Very happy. Will come back for next oil change. Everyone was polite. Place was very clean and I was taken on time. More

by lehovel Verified Customer Verified Customer

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Got replaced parts installed on worn out items Wear and tear brings us in for replacement parts. All is good. Service is excellent. Recommend getting replacement parts installed in a timely manner. Wear and tear brings us in for replacement parts. All is good. Service is excellent. Recommend getting replacement parts installed in a timely manner. Thank you More

by happycwv Verified Customer Verified Customer

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Friendly fast good customer service. I enjoy going to Adams for my routine maintenance on my 2019 Jeep JL wrangler sport Rubicon. The staff is very courteous and friendly and helpful. The I enjoy going to Adams for my routine maintenance on my 2019 Jeep JL wrangler sport Rubicon. The staff is very courteous and friendly and helpful. They make sure all my requests are meet. More

by larry.smith Verified Customer Verified Customer

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The best dealership out there. They updated the maps took a little bit longer than expected but done right . I have high expectations when I go for service it's done right the first time , no questions a little bit longer than expected but done right . I have high expectations when I go for service it's done right the first time , no questions More

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Excellent Went in for some warranty work and John noticed I needed an alignment and did it with no additional charge. Great customer service!! That's how busine Went in for some warranty work and John noticed I needed an alignment and did it with no additional charge. Great customer service!! That's how business should be run. More

by tcosta2 Verified Customer Verified Customer

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Good service I just brought my car in had new tires put on it looks nice will have to get used to it thanks people at Adams you did a very nice job thank you. I just brought my car in had new tires put on it looks nice will have to get used to it thanks people at Adams you did a very nice job thank you. More

by Rosser Verified Customer Verified Customer

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