John Loucks | Page 95

Adam's jeep service is top notch always!!! We have had 12 Jeeps through Adams and we keep going back for the experience, the family treatment, and the above and beyond service. NOWHERE else do We have had 12 Jeeps through Adams and we keep going back for the experience, the family treatment, and the above and beyond service. NOWHERE else do you find ana amazing team of people on all fronts who work together like a well oiled machine. No matter what we need, Adam's takes great care of us and we will continue making them our dealer of choice!!! More

by AROD174 Verified Customer Verified Customer

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Can't get it right This will be the third time in two weeks for the same problem emission issue do not have the money to keep fix the problem This will be the third time in two weeks for the same problem emission issue do not have the money to keep fix the problem More

by waymanh Verified Customer Verified Customer

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WE.LOOK OUT FOR OUR CUSTOMERS Please ensure that you provide ALL customers of the benefits of service coupons currently running instead of the customer having to look for the coupo Please ensure that you provide ALL customers of the benefits of service coupons currently running instead of the customer having to look for the coupons on their own especially when you advise some customers vs others. IT GOES A LONG WAY TOWARDS CREDIABILITY AND INTEGRITY. More

by pocahontas600rr Verified Customer Verified Customer

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will never do business here again I owned an 2005 Jeep Grand Cherokee Laredo, with 149,000 miles. In October 2017 we had extensive repairs done at Adams Jeep of Maryland for $4,028.00 I owned an 2005 Jeep Grand Cherokee Laredo, with 149,000 miles. In October 2017 we had extensive repairs done at Adams Jeep of Maryland for $4,028.00. mileage was 135613. On May 19 2019 I had work done at Adams Jeep of Maryland in Aberdeen Md. The Jeeps mileage is now 147,125 The remarks on the bill was that the Tech found codes in the system for faulty wheel speed sensors in rear hub bearings. Tech replace both rear wheel bearings and speed sensors. Parts were $636.78 and labor was $650.00. Tech also noted that he checked over rest of suspension components and found everything in spec. No other issues w/suspension at this time.(This is relevant because less than1300 miles later the struts had to be replaced). Total was $$1340.89 On 30 July 2019 more work was done at Adams Jeep of Maryland. Numerous problems were found.The mileage is now 148,444 The Tech found fight rear axle seal leaking Tech replaced . Cost $232.12 Tech found transmission wire harness adapters and transmission pan gasket leaking, Tech replaced harness adapter, trans pan gasket and fluid.Cost total $566.92 Tech tested vehicle and cound code for faulty #6 coil . Tech replaced #6 coil. Recommend replaced spark plugs, the replaced spark plugs. (significant. Coil pack fails on August 22) Cost is $391.96 Tech found code for right rear speed sensor failure, Tehc replace right rear wheel bearing( speed sensor part of hub bearing) parts and labor $568.80. (this is significant because they did the same thing in July. ) Total of this trip to Adams is $1599.74. Upon review of the 2 above bills, I discovered that they had charged me for the same work 2 visits in a row. I asked them to review and they did refund me $801.00 after a 2 week wait. They assured me that this was just a “mistake” on their part and probably a faulty part that failed. At this point, after buying 2 vehicles from them, and being a loyal customer for over 15 years , I have lost all confidence in Adams Jeep. Just days after getting the billing situation rectified, my jeep was due an oil change. We researched and found a new mechanic to do the oil change. He requested that my husband come to the shop and look at the struts which were in dire need of being replaced. Believing the Jeep was fixed we had Strut put on for $989.11. Remember the technician at Adams, on 19 May stated that he checked the suspension and it was fine. In reality the stops were broke off and the struts were totally rusted out. Also the #6 coil pack that was replaced on July 30, 2019 is now misfiring. The mileage now is 148,925. We did not have the new mechanic do anything with the misfire and drove the Jeep directly to Adams for them to take care of. This is maybe 10 miles. We were notified by Adams that the head is cracked and it would be $3800+ but they would “give us a break” on the labor hours charged. We declined and Adams charged us $500.00 to diagnose the problem that I believe was created by their poor repairs. Either the head was cracked when they originally did the coil pack, or the coil pack was bad and when it went out for the second time it cracked the head. Either way it was caused by shoddy repairs by Adams, that they do not acknowledge. Also on the paper work for the Jeep the mileage listed is now 149,070. The actual mileage on the car is 149,009. That is still over 75 miles from when it was at the other mechanic. Did they drive it when it should not have been and caused the head to crack? More

by NOTHAPPY Verified Customer Verified Customer

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Awesome service Went in to schedule a recall. Was told they could do it immediately and would take about an hour. I was back on the road in 45 min. From beginning to Went in to schedule a recall. Was told they could do it immediately and would take about an hour. I was back on the road in 45 min. From beginning to end everyone was very professional and polite. More

by funk_steve Verified Customer Verified Customer

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Outstanding Customer Care I was looking for a specific Cherokee and Keith went out of his way to find me EXACTLY the car I wanted (after I was able to pin down exactly what I w I was looking for a specific Cherokee and Keith went out of his way to find me EXACTLY the car I wanted (after I was able to pin down exactly what I wanted). He and Jeff knocked themselves out finding the car which they located on the Eastern shore. They sent a driver 3 hours each way to get the car back to Aberdeen by the next day. The car was detailed and waiting for me within an hour after hitting the dealership. Fact is: it had a tow package (that I really hadn't specified) and Jeff was gracious enough to absorb the extra cost. To add even more goodness - I received an additional discount rebate I wasn't expecting. Just to be clear: this was at no markup. They also knew there wasn't a chance to add to the sticker since I was taking advantage of a fixed price fee over invoice from my employer. I can't say enough about Keith and Jeff and what they did to get the car in my hands. Working with Mike to take care of the finances was also easy (as usual). There was no high pressure to purchase add ons I didn't need. That means a lot. I've bought three Jeeps from Adams now (two of the them from Keith). It's great to deal with a great team of folks - I'd bought a used Jeep from Marcus a couple days earlier and it was just as pleasant working with him. I should also mention John. He's been my goto service advisor for years and always treats me well. It's really a pleasure dealing with the folks at Adams - they do everything they can to keep their customers and keep their customers happy. More

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Quick and efficient!! My service experience at Adams Jeep was top notch! John in service was able to squeeze me in on short notice to a oil change before leaving for Ocean My service experience at Adams Jeep was top notch! John in service was able to squeeze me in on short notice to a oil change before leaving for Ocean City MD! THANKS!! I’ll definitely return! More

by AADAMS1515 Verified Customer Verified Customer

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Good service team I would recommend these guys to everyone. I’ve bought two Jeeps from Adams and they always take good care of both. Friendly and responsive. I would recommend these guys to everyone. I’ve bought two Jeeps from Adams and they always take good care of both. Friendly and responsive. More

by dt Verified Customer Verified Customer

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Top notch service These guys are friendly and professional with a very clean shop. They’re my new service department. John Loucks and his staff made me feel wel These guys are friendly and professional with a very clean shop. They’re my new service department. John Loucks and his staff made me feel welcome and get me in quickly and got me out quickly as well. More

by tabbyayn Verified Customer Verified Customer

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Terrific customer service We were in need of a few repairs on our jeep. Everyone bent of backwards to get us taken care of quickly as we were headed to Jeep week in ocean city. We were in need of a few repairs on our jeep. Everyone bent of backwards to get us taken care of quickly as we were headed to Jeep week in ocean city. We really appreciate everyone’s hard work and are thankful they were able to get us out quickly. More

by kphillips6 Verified Customer Verified Customer

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