John McCarthy

If I could leave zero stars, I would. This dealership lied to me about the true condition of the vehicle I purchased, failing to disclose major repairs like a new windshield and headligh This dealership lied to me about the true condition of the vehicle I purchased, failing to disclose major repairs like a new windshield and headlights etc. When I requested the auction paperwork, they refused to provide it, and John McCarthy became angry when I reported my experience to the Better Business Bureau. Rather than fixing the situation, they tried to intimidate me. Stay far away — they are dishonest, unethical, and do not stand behind their word. More

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Great service and friendly people! Highly recommend having your car serviced with ira toyota in manchester! Highly recommend having your car serviced with ira toyota in manchester! More

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Service area staff berated me in front of other customers about a service not included with service package. I had no issue with learning it was not covered but the manger had to retell how I was wrong and about a service not included with service package. I had no issue with learning it was not covered but the manger had to retell how I was wrong and they were right in front a large amount of customers. My issue was not transparency it was how the topic had to be broadcast in front of a lot of customers with the end result telling me they were right and I was wrong. The funny part was it was my second conversation on the topic and I really did not care. Now I really care how it made me look like I was an idiot and they had to broadcast it to customers about how they were right and I was wrong. I was warned not to shop at IRA for deceptive practices. More

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Excellent customer service, nice attention, nice wait room, I like all environments, my first service en that’s place definitely be back, thanks room, I like all environments, my first service en that’s place definitely be back, thanks More

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Mo was awesome to work with. He is funny and knowledgeable. Highly recommend Mo and it’s Toyota. He is funny and knowledgeable. Highly recommend Mo and it’s Toyota. More

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The service seemed good not a long wait, for service to check in the vehicle. The vehicle only had 800 plus miles, so not a lot to do other than change oil and state inspection. check in the vehicle. The vehicle only had 800 plus miles, so not a lot to do other than change oil and state inspection. More

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Car Dealership Review Not a dealership I would do business with. I inquired about their used car that has been on the lot for 70+ days on 10/7/24. They didn’t reach out until I had to call them about business with. I inquired about their used car that has been on the lot for 70+ days on 10/7/24. They didn’t reach out until I had to call them about the car’s situation 10/10/24. I mentioned to them that I’m from out of state and I’m willing to fly within a reasonable timeframe (not the day/week of) to purchase the vehicle. I told them I’m more than happy to put a deposit, run my credit, fly over and sign, get a banks check, whatever to make my situation more urgent and serious. The internet car salesman said he will talk to the Director of Used Car to further discuss if there is wiggle room for negotiation. I called on 10/11 to see if there was an update, he will reach out as soon as he gets an answer, he mentioned that they can ship the vehicle due to a special circumstance and how I am a much more serious buyer. 10/13/24 rolls by and I called to get an update, still nothing. I ask if I can speak to the Director. 10/14/24, I reached out that I have a busy work day to close the communication loop and make sure I’m doing right on my part. Internet car salesman said, they can’t go any lower but he was try to vouch for me since I’m a serious buyer. I get a call later in the evening that, unfortunately the there was a deposit made and the person is flying out immediately. I was not aware that the dealership was even accepting a deposit when I urge that I can do anything to make my situation more accommodating when they haven’t accommodated my inquiries. I told the internet car salesman to have the Director reach out to make to discuss what was transpired. He said I can’t hold the car for you and if you want me to hold the car, you need to book a flight today and show me the proof, then I can hold it for you. Soon after I heard another person on the line saying “Why are you still talking to that person from AZ, just drop him and hang up on him.” During the whole process, I’ve been negotiating on myself, there was no communication between the team. I had to repeat multiple things in several instances so it seems that they weren’t valuing my time. It is pretty upsetting on how the dealership culture has come to be, not in my lifetime where I would be upset enough to leave a review like this. It might be a good idea to not have your team saying anything too loud over the phone where your buyer can hear what they are saying about you. Lastly, maybe it’s a good idea to close the communication gap so your potential buyers are heard and maybe your buyers would be more trusting would want to move forward on a deal quicker. I’ve called several more times than the dealership has called me, at least try to show some interest in your buyers. For you out of state buyers, save yourself time and avoid this dealership. More

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After experiencing a stall issue with my 2024 Toyota RAV4, I had a trouble coming to a resolution between the dealership and the manufacturer. However, Toyota Ira was able to collaborate with me and RAV4, I had a trouble coming to a resolution between the dealership and the manufacturer. However, Toyota Ira was able to collaborate with me and Toyota directly. There’s no specific resolution currently with my vehicle, but Toyota Ira has provided me a loaner vehicle until the issue is resolved with my vehicle. More

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I recently used the TOYOTA website to build a truck to my specifications and requested a quote through the site to a local dealership. In the section labeled "Instructions for the dealership," I clearly stat specifications and requested a quote through the site to a local dealership. In the section labeled "Instructions for the dealership," I clearly stated: "Please do not call or text me about other trucks at your dealership. I only need a quote for the truck I built." However, five days later, I've already received four phone calls, six text messages (even after opting out multiple times and asking them to stop calling), and four emails, all of which without any quote provided. This level of follow-up, despite my clear instructions, is not only frustrating but also counterproductive. Instead of being helpful, these persistent communications have pushed me further away from becoming a customer. It's time for dealerships to reassess their approach to contacting potential customers. Most people prefer not to be overwhelmed with unsolicited calls and messages. Respecting customer preferences and focusing on providing the requested information could greatly improve your customer service and overall business model. More

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Don't bother making an appointment will take forever. Mgmt provided email to express concerns but won't respond. Mgmt provided email to express concerns but won't respond. More

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