John McCarthy | Page 4

I recently used the TOYOTA website to build a truck to my specifications and requested a quote through the site to a local dealership. In the section labeled "Instructions for the dealership," I clearly stat specifications and requested a quote through the site to a local dealership. In the section labeled "Instructions for the dealership," I clearly stated: "Please do not call or text me about other trucks at your dealership. I only need a quote for the truck I built." However, five days later, I've already received four phone calls, six text messages (even after opting out multiple times and asking them to stop calling), and four emails, all of which without any quote provided. This level of follow-up, despite my clear instructions, is not only frustrating but also counterproductive. Instead of being helpful, these persistent communications have pushed me further away from becoming a customer. It's time for dealerships to reassess their approach to contacting potential customers. Most people prefer not to be overwhelmed with unsolicited calls and messages. Respecting customer preferences and focusing on providing the requested information could greatly improve your customer service and overall business model. More

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Don't bother making an appointment will take forever. Mgmt provided email to express concerns but won't respond. Mgmt provided email to express concerns but won't respond. More

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Pretty disappointing experience. I scheduled an appointment about a 10 days prior or so. I had 4 tires, 4 rims, and 4 TPMS sensors that needed to be put together, mounted, balanc I scheduled an appointment about a 10 days prior or so. I had 4 tires, 4 rims, and 4 TPMS sensors that needed to be put together, mounted, balanced, programmed, and installed on the vehicle. The rims were brand new in boxes, the tires and sensors were all new. I asked how much it would cost for this service, and also if the vehicle needs it, an alignment. I explained that everything was loose in the bed, and that I would like the old tires removed from the rims, and recycled. Service coordinator said that it's "included in the price of installing the new tires" Great! I was told 100 dollars for the service, and 140 dollars for the alignment. Great! I showed up at the dealer at 8:07am (Was told I can come in early for an appointment that was scheduled for 8:30). I spoke to one advisor (Cannot remember the name). She took my keys, I explained again what I needed, and she also had the information on her tablet, and then I went into the waiting room. I walked around, sat around, walked around some more, at about 9:50am I received a text message from the dealership, with a link to a video. Tech had the truck up on the lift and said what they were doing and that the truck also needed a differential service.... ok. Then a different advisor came in and looked for me (Angelina) She said that removing the old tires from the rims would be an additional cost. This is news to me, I asked her to have the tech just put the old wheels/tires in the bed of the truck and I'll figure it out. She also mentioned that the brand new boxes of the new rims got wet, and they're going to throw them out. Oook.... She left again, and it wasn't until about noon that I heard from her again, that the tech was almost done. I paid at 12:30. When it came time to pay, Angelina advised me that the total was 466.57. Ooooook..... That is not what I was explained to on the phone. She explained that it took an hour of labor to program the sensors..... A whole hour, and no longer included in the price that I was informed to on the phone. She said she can find out who I spoke to on the phone, because she didn't want me to leave upset. I left, 25 minutes later I decided to look at the tire pressures, and I noticed that they keep switching between 38 and 29 PSI randomly, between all 4 tires. Then I walked out, and noticed that none of my valve stem caps are on the wheels. They've gone on vacation. So all in all: 2 hours for the truck to enter the shop. 4 hours and 30 minutes by the time I left. Extra cost announced to take off and recycle old tires Old tires not taken off rims. Boxes (which were to be used to store the old rims) thrown out Extra cost tacked on for 1 whoooole hour to program 4 sensors. At a rate of $180 TPMS sensors not programmed correctly. Valve caps on vacation. At this rate I'm considering buying myself a tire mounting/balancing machine, it would pay for itself in 5 visits. I'm curious if the treatment was subpar considering I didn't buy neither the truck, nor the rims/tires/sensors. I left a message for the general manager John, and emailed Angelina. been a couple of days, no reply. I'm sure I'll get an email the moment I hit submit on this review For how incompetently everything was done, I am surprised at how they retain customers. If I did my job the way they did theirs, I would make international news, and it would be an absolute tragedy. More

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I was hesitant to go there since the car I I found was not a Toyota. But the sales consultant Jenelle Bosinger Was absolutely fantastic. She knew everything about the car and then some it was a great expe not a Toyota. But the sales consultant Jenelle Bosinger Was absolutely fantastic. She knew everything about the car and then some it was a great experience. The general manager, John McCarthy was also fantastic. He goes above and beyond for his customers to make sure they’re happy. Do not hesitate to go to this dealership for a preowned vehicle that is not a Toyota. More

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Terrible experience. The sales manager is a misogynist who was dismissive and rude. Hey IRA Toyota...women buy cars too. The sales manager is a misogynist who was dismissive and rude. Hey IRA Toyota...women buy cars too. More

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Mo was amazing. I bought my last 3 cars from him. Muamer aka Mo and the Ira Toyota or Manchester team are highly recommended. I bought my last 3 cars from him. Muamer aka Mo and the Ira Toyota or Manchester team are highly recommended. More

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Great service. Professional and timely. My next truck will be bought here. Great snacks. Looking forward to next visit. Professional and timely. My next truck will be bought here. Great snacks. Looking forward to next visit. More

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Excellent, attentive, knowledgeable, great vibe! Sales rep and Management was excellent and on point! Highly recommend Sales rep and Management was excellent and on point! Highly recommend More

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The dealership was clean, and the staff was extremely friendly and efficient. Answered any questions we had without hesitation, and made us real right at home while we were processing the paperwork for o friendly and efficient. Answered any questions we had without hesitation, and made us real right at home while we were processing the paperwork for our new RAV4. More

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Excellent experience. Service Advisor was very prompt to greet me and reviewed all my concerns assuring each item was clearly documented. Pick up was fast efficient and ag Service Advisor was very prompt to greet me and reviewed all my concerns assuring each item was clearly documented. Pick up was fast efficient and again pleasant experience with the Advisor who reviewed all findings and services performed. Service Director Matt Cena was great as always is throughout every service experience I have as I am a father of three boys and we have a combined 4 Toyotas in the household. Thanks again to the whole IRA Toyota Service Team! Highly recommend this dealership. More

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