John McCarthy

A great dealership with outstanding and helpful techs and service team. I always get the best service for my two vehicles. Bryan Bell is the one that I can really count on for getting great service support service team. I always get the best service for my two vehicles. Bryan Bell is the one that I can really count on for getting great service support, More

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This was the worst service center I've ever been to. Seems like it was run very xxxx poorly. Call to put a complaint in and no one answered the phone three times. Drop the car off the night before I had Seems like it was run very xxxx poorly. Call to put a complaint in and no one answered the phone three times. Drop the car off the night before I had to be worked on picked it up with trash in it rappers and they did not put the plastic shrouds back on where they worked to fix the issues. This was only dropped off for warranty work I'm glad I didn't have to pay anything for this poor service. More

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My time spent with ira Toyota made my car buying experience much better than I could have asked for. My salesperson, Alexa Cho, went above and beyond lining up vehicles for me to drive with no pre experience much better than I could have asked for. My salesperson, Alexa Cho, went above and beyond lining up vehicles for me to drive with no pressure on me to choose one over the other! Charles made the final signing quick and easy to understand. The general manager has a great sense of humor and shows respect for his staff and his customers. There was one other guy whose name escapes me but he was also very helpful and suggested the vehicle I went back, test drove two days into my search and ended up purchasing. Thank you to a great team! More

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Found the exact vehicle I had been researching for months, and Alexa Cho worked to seal the trade within a day! months, and Alexa Cho worked to seal the trade within a day! More

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If I could leave zero stars, I would. This dealership lied to me about the true condition of the vehicle I purchased, failing to disclose major repairs like a new windshield and headligh This dealership lied to me about the true condition of the vehicle I purchased, failing to disclose major repairs like a new windshield and headlights etc. When I requested the auction paperwork, they refused to provide it, and John McCarthy became angry when I reported my experience to the Better Business Bureau. Rather than fixing the situation, they tried to intimidate me. Stay far away — they are dishonest, unethical, and do not stand behind their word. More

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Great service and friendly people! Highly recommend having your car serviced with ira toyota in manchester! Highly recommend having your car serviced with ira toyota in manchester! More

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Service area staff berated me in front of other customers about a service not included with service package. I had no issue with learning it was not covered but the manger had to retell how I was wrong and about a service not included with service package. I had no issue with learning it was not covered but the manger had to retell how I was wrong and they were right in front a large amount of customers. My issue was not transparency it was how the topic had to be broadcast in front of a lot of customers with the end result telling me they were right and I was wrong. The funny part was it was my second conversation on the topic and I really did not care. Now I really care how it made me look like I was an idiot and they had to broadcast it to customers about how they were right and I was wrong. I was warned not to shop at IRA for deceptive practices. More

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Excellent customer service, nice attention, nice wait room, I like all environments, my first service en that’s place definitely be back, thanks room, I like all environments, my first service en that’s place definitely be back, thanks More

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Mo was awesome to work with. He is funny and knowledgeable. Highly recommend Mo and it’s Toyota. He is funny and knowledgeable. Highly recommend Mo and it’s Toyota. More

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The service seemed good not a long wait, for service to check in the vehicle. The vehicle only had 800 plus miles, so not a lot to do other than change oil and state inspection. check in the vehicle. The vehicle only had 800 plus miles, so not a lot to do other than change oil and state inspection. More

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