John McLean | Page 11

Thanks Another good service experience. You make it easy to keep up with service needs and responsive to my schedule requirements. Good work, guys. thanks Another good service experience. You make it easy to keep up with service needs and responsive to my schedule requirements. Good work, guys. thanks a lot More

by anne5 Verified Customer Verified Customer

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Great Service so far after a couple visits. Had several issues going in. Able to accommodate my vehicle for doing the extra work at same visit. They were friendly, and found a few discounts to h Had several issues going in. Able to accommodate my vehicle for doing the extra work at same visit. They were friendly, and found a few discounts to help reduce my bill!! Very pleased with the visit and will return again. More

by sandyvermont Verified Customer Verified Customer

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From start to finish they were amazing! I walked in the door at 10 am only knowing I wanted AWD and walked out at 2:30 with a Crosstrek that I'm in love with. John Mclean took the time to I walked in the door at 10 am only knowing I wanted AWD and walked out at 2:30 with a Crosstrek that I'm in love with. John Mclean took the time to sync my phone to Bluetooth and showed me all the features that make Subaru stand out. Thank you Bratt Subaru from start to finish you were amazing! More

by erin.george2 Verified Customer Verified Customer

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Great people, professional and prompt work This is why I love living in a small town (well at least small in comparison to the places I lived in California). You walk in and people know you This is why I love living in a small town (well at least small in comparison to the places I lived in California). You walk in and people know you and greet you sincerely. The work is always first rate, but they go the extra mile in being flexible in schedule when you really need it. The dealership is populated by kind and considerate people who inspire loyalty in customers like myself. More

by will30 Verified Customer Verified Customer

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Great dealership for buying and service My salesman John Mclean is the man! Hooked me up a couple years back with an awesome crosstrek and he still reaches out and checks up on us. Nate in My salesman John Mclean is the man! Hooked me up a couple years back with an awesome crosstrek and he still reaches out and checks up on us. Nate in service made my hitch and oil change appt a breeze took a loaner out and had lunch. Car was ready before most other dealers could even do a oil change and I had a hitch installed to boot. Bratt Subaru is where we’ll be going when we trade up for a new model in a few years. Keep it up guys! More

by jesstabaka Verified Customer Verified Customer

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Always excellent Service Nate, Rachel, and Dave are terrific in the service department. John Mclean is a great person to buy a car fromsalesman. always receive pleasant and Nate, Rachel, and Dave are terrific in the service department. John Mclean is a great person to buy a car fromsalesman. always receive pleasant and helpful service. More

by gilkatz46 Verified Customer Verified Customer

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Great experience John McLean was great to work with made the process of buying a new car enjoyable. He was available to answer any questions, flexible with his time as John McLean was great to work with made the process of buying a new car enjoyable. He was available to answer any questions, flexible with his time as we were coming from 2.5 hours away. More

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One of my top five best birthday gifts We had bought my housemate's used Forester from Brattleboro Subaru a few years ago; the experience was marvelous, which is remarkable given how diffic We had bought my housemate's used Forester from Brattleboro Subaru a few years ago; the experience was marvelous, which is remarkable given how difficult my friend can be when it comes to purchases. My 2010 Forester had been giving us a bit of trouble over minor things, while the mileage was nearing 120,000. We came in to explore the possibilities and soon discovered we could upgrade to a new Forester with everything I wanted at an affordable price. John McLean, who had sold my friend her car, had me fill out the financial forms to see how much car I could manage. That was a great idea, so there would be no disappointments later. John also asked me plenty of questions about the features and even the car color I wanted. I had to settle for less than I wanted when I had purchased my previous (used) car. Following a thorough test drive during which John first showed me the EyeSight system/cruise control/Xmode, as well as the Blindspot indicators and the audio system, etc. while he drove the car. That approach helped me feel more comfortable when I took over the rest of the test drive, which included a run on Rt. 91. Seeing the car's stability even in the mud impressed me, as did all the other safety features and the incredible sound system. I also fell in love with the Jasmine Green. I had already purchased four previous Foresters, so the car does sell itself. This latest model put all the others to shame, as it gave me many of the same or similar features my uncle has on his luxury cars (Audis, Jaguars, Mercedes). John excels when it comes to preparing and carrying out a test drive; he thinks of every contingency to give each customer what he/she needs and loves. He comprehends how emotional a car purchase can be, especially when dealing with music lovers. That attention to detail proves invaluable when making such a large purchase. We take lots of trips, which John knew, so we want comfort, safety and easy access to our music. I also appreciate John's friendly, calm demeanor; he rolls with the punches while maintaining his upbeat attitude. We were supposed to pick up my new car on a day that was forecast to include a serious snowstorm. Despite having a packed schedule, John and his colleagues accommodated most of us the day before the storm without skipping a beat. Not only did John go over all the features and setup functions with each customer, but he also filled my tank with gas while I signed all the paperwork. The entire staff seems accommodating and gracious, which makes the whole experience so much more pleasant than most major purchases. Everything at Brattleboro Subaru is straightforward, without all the games and gimmicks, as well as the high-pressured, often obnoxious approaches employed by all too many car dealers. I recommend this dealer to everyone I meet, just as I always give rave reviews to my Foresters. More

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Friendly and helpful I began my search with a phone call to Brattleboro Subaru. Laura Chapdelaine took my call and very quickly gave me some interesting things to conside I began my search with a phone call to Brattleboro Subaru. Laura Chapdelaine took my call and very quickly gave me some interesting things to consider. She asked really good questions. After the call, I knew I wanted to work with her. I did not feel pushed around at all, and in fact, looked forward to meeting her! We did the deal so quickly: Laura found the perfect car for me, managed the details quickly and had me in my new car within days! I enjoyed her friendly, knowledgeable service. More

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They pulled off the seemingly impossible I emailed Marie with a bit of a tough situation. I have bad credit due to a voluntary repo a few years ago, along with some other issues. Ontop of th I emailed Marie with a bit of a tough situation. I have bad credit due to a voluntary repo a few years ago, along with some other issues. Ontop of that I only had about $1,500 cash and no trade. My current car was done with the inspection about to run out in about a week. After talking back and forth through email, Marie personally called me and went over their bad credit financing, some possible options for vehicles, as well as more details about what I was looking for. I went to Brattleboro Subaru and met with John who Marie had explained my situation too. Marie came down and introduced herself and offered to help in any way she could. John was great. He listened to me on what my budget was, as well as what I would and would not want in a vehicle. We took a look at some options that might work. After running my credit, it looked like we'd be doing financing through credit acceptance and I had some options for vehicles. Surprisingly with an extra push from the dealership, they were able to get me approved for conventional financing, with only $1,500 down with a payment that fit my budget. I ended up with a very clean, one owner 2012 subaru impreza sport. It also is a Subaru Certified Pre owned, which means I ended up with a full warranty, as well as road side assistance. Going into this situation I completely expected to either end up with a vehicle I really did not like, a huge down-payment, or a monthly payment I just couldn't manage. Now I'm well on my way to rebuilding a credit, with a car I actually enjoy and a payment I can afford! More

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