John McLean | Page 11

Always great What I love about the service department here is that there is no BS everybody that I have encountered in service was great even the whole sales depar What I love about the service department here is that there is no BS everybody that I have encountered in service was great even the whole sales department was great More

by John McLean Verified Customer Verified Customer

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Best car-buying experience ever--easy and fun! I thought buying a new car would be intimidating and stressful--Boy was I wrong! Salesman John Mclean made it fun and easy! He narrowed down my option I thought buying a new car would be intimidating and stressful--Boy was I wrong! Salesman John Mclean made it fun and easy! He narrowed down my options quickly, based on the models I had researched, and explained my options. He took the time to get to know my driving needs and suggested an Impreza Sport. We went for a test drive in a sparkly iced-silver car, and I took her home with me that afternoon! Basically I chatted with folks while John did all the work behind the scenes with his colleagues! He explained the car's many snazzy features, though I have a lot to learn still! The whole sales team was friendly and helpful as the process unfolded. I couldn't be happier! She sure is fun to drive! More

by Susan Walker Verified Customer Verified Customer

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Thanks Another good service experience. You make it easy to keep up with service needs and responsive to my schedule requirements. Good work, guys. thanks Another good service experience. You make it easy to keep up with service needs and responsive to my schedule requirements. Good work, guys. thanks a lot More

by anne5 Verified Customer Verified Customer

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Great Service so far after a couple visits. Had several issues going in. Able to accommodate my vehicle for doing the extra work at same visit. They were friendly, and found a few discounts to h Had several issues going in. Able to accommodate my vehicle for doing the extra work at same visit. They were friendly, and found a few discounts to help reduce my bill!! Very pleased with the visit and will return again. More

by sandyvermont Verified Customer Verified Customer

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From start to finish they were amazing! I walked in the door at 10 am only knowing I wanted AWD and walked out at 2:30 with a Crosstrek that I'm in love with. John Mclean took the time to I walked in the door at 10 am only knowing I wanted AWD and walked out at 2:30 with a Crosstrek that I'm in love with. John Mclean took the time to sync my phone to Bluetooth and showed me all the features that make Subaru stand out. Thank you Bratt Subaru from start to finish you were amazing! More

by erin.george2 Verified Customer Verified Customer

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Great people, professional and prompt work This is why I love living in a small town (well at least small in comparison to the places I lived in California). You walk in and people know you This is why I love living in a small town (well at least small in comparison to the places I lived in California). You walk in and people know you and greet you sincerely. The work is always first rate, but they go the extra mile in being flexible in schedule when you really need it. The dealership is populated by kind and considerate people who inspire loyalty in customers like myself. More

by will30 Verified Customer Verified Customer

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Great dealership for buying and service My salesman John Mclean is the man! Hooked me up a couple years back with an awesome crosstrek and he still reaches out and checks up on us. Nate in My salesman John Mclean is the man! Hooked me up a couple years back with an awesome crosstrek and he still reaches out and checks up on us. Nate in service made my hitch and oil change appt a breeze took a loaner out and had lunch. Car was ready before most other dealers could even do a oil change and I had a hitch installed to boot. Bratt Subaru is where we’ll be going when we trade up for a new model in a few years. Keep it up guys! More

by jesstabaka Verified Customer Verified Customer

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Always excellent Service Nate, Rachel, and Dave are terrific in the service department. John Mclean is a great person to buy a car fromsalesman. always receive pleasant and Nate, Rachel, and Dave are terrific in the service department. John Mclean is a great person to buy a car fromsalesman. always receive pleasant and helpful service. More

by gilkatz46 Verified Customer Verified Customer

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Great experience John McLean was great to work with made the process of buying a new car enjoyable. He was available to answer any questions, flexible with his time as John McLean was great to work with made the process of buying a new car enjoyable. He was available to answer any questions, flexible with his time as we were coming from 2.5 hours away. More

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One of my top five best birthday gifts We had bought my housemate's used Forester from Brattleboro Subaru a few years ago; the experience was marvelous, which is remarkable given how diffic We had bought my housemate's used Forester from Brattleboro Subaru a few years ago; the experience was marvelous, which is remarkable given how difficult my friend can be when it comes to purchases. My 2010 Forester had been giving us a bit of trouble over minor things, while the mileage was nearing 120,000. We came in to explore the possibilities and soon discovered we could upgrade to a new Forester with everything I wanted at an affordable price. John McLean, who had sold my friend her car, had me fill out the financial forms to see how much car I could manage. That was a great idea, so there would be no disappointments later. John also asked me plenty of questions about the features and even the car color I wanted. I had to settle for less than I wanted when I had purchased my previous (used) car. Following a thorough test drive during which John first showed me the EyeSight system/cruise control/Xmode, as well as the Blindspot indicators and the audio system, etc. while he drove the car. That approach helped me feel more comfortable when I took over the rest of the test drive, which included a run on Rt. 91. Seeing the car's stability even in the mud impressed me, as did all the other safety features and the incredible sound system. I also fell in love with the Jasmine Green. I had already purchased four previous Foresters, so the car does sell itself. This latest model put all the others to shame, as it gave me many of the same or similar features my uncle has on his luxury cars (Audis, Jaguars, Mercedes). John excels when it comes to preparing and carrying out a test drive; he thinks of every contingency to give each customer what he/she needs and loves. He comprehends how emotional a car purchase can be, especially when dealing with music lovers. That attention to detail proves invaluable when making such a large purchase. We take lots of trips, which John knew, so we want comfort, safety and easy access to our music. I also appreciate John's friendly, calm demeanor; he rolls with the punches while maintaining his upbeat attitude. We were supposed to pick up my new car on a day that was forecast to include a serious snowstorm. Despite having a packed schedule, John and his colleagues accommodated most of us the day before the storm without skipping a beat. Not only did John go over all the features and setup functions with each customer, but he also filled my tank with gas while I signed all the paperwork. The entire staff seems accommodating and gracious, which makes the whole experience so much more pleasant than most major purchases. Everything at Brattleboro Subaru is straightforward, without all the games and gimmicks, as well as the high-pressured, often obnoxious approaches employed by all too many car dealers. I recommend this dealer to everyone I meet, just as I always give rave reviews to my Foresters. More

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