John Mefferd | Page 7

It took 10 days to get an appointment. The car's check engine light was not what came on as stated on our receipt. It was the service engine light,. The car sounds rough when it's started The car's check engine light was not what came on as stated on our receipt. It was the service engine light,. The car sounds rough when it's started up, cold, but layer seems to be ok during the day. Our car was kept an extra day when we were still waiting for a diagnosis. We finally called at the end of the day only to find out nothing was done all day because the person working on it did not show up to work that day. Wecasked to be notified by noon the next day and we did get a call by 11:3], but diagnosis still not 100% confirmed. We were told they would replace all the spark plugs, but really surprised to change them in the car at this time. So, we picked up the car knowing the problem really wasn't solved. We spent $456.00 and as of today 9-24-25, the car still started rough first time today and now the service engine light is back on! We don't feel confident taking it back to Marin County Ford! We are stressed about it and we have been taking our car there for 6 years and have spent lots of $$$$. More

by JUMAWITH Verified Customer Verified Customer

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Very very good help and the service was very very good at this place of business this place of business More

by agt347 Verified Customer Verified Customer

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The service department had my vehicle diagnosed and fixed within 2 days after I had it towed in. A great improvement since the last time I had to bring it in. They are efficient and respectful of the Custome within 2 days after I had it towed in. A great improvement since the last time I had to bring it in. They are efficient and respectful of the Customer. More

by MARSHA6 Verified Customer Verified Customer

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Service Rep was awesome kept me informed and in the loop at all times would recommend time and time again at all times would recommend time and time again More

by jawaski Verified Customer Verified Customer

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The service department always helps us when we need our car taken care of thank you car taken care of thank you More

by mefferd1 Verified Customer Verified Customer

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Great customer service. Jeremy was very helpful and professional. I would recommend this dealership to anyone. Jeremy was very helpful and professional. I would recommend this dealership to anyone. More

by Frankiemolles Verified Customer Verified Customer

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Wow, they were great! . No problem making a appointment, and in and out the same day! Thanks Marin County Ford Service dept! . No problem making a appointment, and in and out the same day! Thanks Marin County Ford Service dept! More

by lillucci Verified Customer Verified Customer

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So far, they have been excellent and thorough in their maintenance of my vehicle. A couple of little glitches, but certainly the exception and not the rule. maintenance of my vehicle. A couple of little glitches, but certainly the exception and not the rule. More

by bgossy Verified Customer Verified Customer

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The service team was very accommodating, had me in and out of the dealership in one hour, which was great because I was on my lunch Big thanks to John is a true professional out of the dealership in one hour, which was great because I was on my lunch Big thanks to John is a true professional More

by Lance36 Verified Customer Verified Customer

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One of the issues was my side panel Keypad that it had to be fixed again. This is the third time I’ve had to do this and I’ve spent lots of my own personal money to get it fixed. Your service team didn’t sho be fixed again. This is the third time I’ve had to do this and I’ve spent lots of my own personal money to get it fixed. Your service team didn’t showcase any empathy or accountability for the issues. Not to mention it went three days without hearing from anybody and I had to repeatedly call in to get updates. More

by sarahk1999 Verified Customer Verified Customer

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