John Morgan

Buyer beware if buying a used vehicle. I purchased a used Ford f150 with 29,500 miles. Which I would consider a fairly new used truck. I was told that they had completed a multipoint inspe I purchased a used Ford f150 with 29,500 miles. Which I would consider a fairly new used truck. I was told that they had completed a multipoint inspection and changed the oil and topped the fluids and the truck was in great condition. I took the truck home and the next day I decided to look things over and pulled the dipstick and the oil was dark brown almost black. I believe the truck was never serviced before selling. I reached out to Hardin and they denied it and offered to change the oil if I take it back in. I declined the offer because the dealership is like an hour from the house, so I took it and had it done at valvoline. Two weeks later the transmission start slipping really bad and I couldn't drive it. I reached out to Gordon Jackson the sales manager at Hardin to address the concerns about the truck. He stated that there isn't nothing that they could do for me, and I was at the mercy of the manufacturer warranty, and they did there inspection and the vehicle was good and they wouldn't of sold it to me if they found something wrong, which I don't believe. I took it to a ford dealer and they said the e-clutch and clutch was bad and they have to drop the transmission to replace it. Ford dealer replaced the clutches and I picked it up 1 week and half later. I drove it for another week and the issues returned. Took it back again and it sat at the dealer under evaluation for 30 days before they decided that the transmission need to be replaced. It took them another 30 days to get the parts and replace the transmission, so 60 days total at the dealer. Couple weeks later more issues started to happen.This was a headache all around, and I purchased this vehicle from Hardin, because it was fairly new and thought they were selling me a good truck. I was wrong and they did nothing but pretty much tell me there was nothing they could do and I was at the mercy of ford warranty. How is it that dealerships can sell you a bad vehicle and get away with it, knowing what they are selling you. I only had this truck for 6 months and only drove it for 1 month. I no longer have this truck because I had no choice but to file a lemon law against it. I would be very cautious when buying from Hardin GMC they seem nice but vary misleading in there sales. More

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From the first day I was there Daniel was really helpful on getting what I wanted on getting what I wanted More

by gdemetrio20 Verified Customer Verified Customer

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El trató de jessy excelente . Recomendado su trabajo, la camioneta salió muy mala . Todo bien Recomendado su trabajo, la camioneta salió muy mala . Todo bien More

by sandovaljose303 Verified Customer Verified Customer

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great customer focused dealership with very helpful staff in the service department. Thanks for exceptional experience. in the service department. Thanks for exceptional experience. More

by robert Verified Customer Verified Customer

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Knowledge and exelence very helpfully friendly service on time definitely the best atention to my neds time definitely the best atention to my neds More

by Janfer1969mife2 Verified Customer Verified Customer

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We had an amazing experience with Felix at Hardin GMC! He made us feel like family and never once did we feel pressured to purchase a vehicle. He was extremely knowledgeable about the Yukon XL and spent He made us feel like family and never once did we feel pressured to purchase a vehicle. He was extremely knowledgeable about the Yukon XL and spent time with us showing us the vehicle. The Gm Gordon was also amazing! The day we picked up the vehicle Felix the salesman spent a half hour with my wife showing her everything about the car. I had all of my kids with me and the sales people were great to my kids. When you go to Hardin you definitely will get a different car buying experience that will leave you feeling like you weren’t taken advantage of. We can’t say enough nice things about everyone at Hardin GMC! More

by castledoug2 Verified Customer Verified Customer

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They have one of the best service departments I have ever been to. I would recommend them to everyone. been to. I would recommend them to everyone. More

by jabbatman888 Verified Customer Verified Customer

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Very easy to work on purchase and very customer friendly, provided a good deal without numerous tries. provided a good deal without numerous tries. More

by johnjanice914 Verified Customer Verified Customer

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This dealership is like another GMC dealership I've purchased from. Your made to feel like your being dealt with honestly. I've purchased other cars and trucks in the past, but none have seemed as fair purchased from. Your made to feel like your being dealt with honestly. I've purchased other cars and trucks in the past, but none have seemed as fair as the GMC dealers I have worked with. More

by Dennis Verified Customer Verified Customer

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Awesome experience. The dealer and Felix made the transaction very easy, with no up selling The dealer and Felix made the transaction very easy, with no up selling More

by brian.kane Verified Customer Verified Customer

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