John O'Connor

Wonderful service manager and service dept Fixed recall very promptly and very efficiently li just a few minutes very promptly and very efficiently li just a few minutes More

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Awesome service thanks shawn. .... UPDATE.... I bought my "used" car nov 18th it was for a frs 2015 that happened to be at their dealership. First of all the price was ridic .... UPDATE.... I bought my "used" car nov 18th it was for a frs 2015 that happened to be at their dealership. First of all the price was ridiculously over priced but since I been looking for cars for months and no luck due to shortage I finally found the frs that I really liked. So I took the chance and bought it. I test drove it it was all great. Took the car home, literally 1 week of having it , it broke down on me in the middle of road! I was lucky enough to pull on the side. Car was completely dead would not start at all! I thought it was the battery so I called my dad to jump my car and no luck. Dealership called a tow truck picked it up and took it back. That was November 26th. I get no call no updates. Dec comes around, I get a call from service like 2nd week of dec asking if I installed something.!! Basically blaming me for having the car issue. (Let's get one thing straight I only had this car for 1 week drove it for like 4 days since I work at home) why would I install something in my car that i only had a week?! This is ridiculous. That was the last time I hear from them until Dec 30 this time the MANAGER Jeremy calls me leaving a vm saying that I had their loner car and needed to return it !!!! No one updated me with the car situation no one said what was wrong no one said anything but yet I get a call from him saying they needed their car back. I called him I told I will not give their loner back until I get my car fixed or I get my money back. Simple as that. Again he blamed me for installing something in the car. I was pissed at this point. I called my lawyer for advise, I ended up sending them a letter if they don't fix my car or give me my money back I was taking them to court. January 10 comes around, I get a call from another sales rep Jacob because Jeremy didn't want to speak to me in person. Jacob updated me telling me that a car shop was going to fix it . I just got my car back feb 12th! It runs again. Jud fixed my window tint because it had air bubbles and it was too dark. It's perfect now! John service manager is the one taking care of my car (scheduling, explaning things that my car had, making me understand why my car wasnt performing right) from all the interior damage that previous owner did to it. Seems like he is the only one that cares about what i have to say. Good thing is, its running again and will be taking car back next month to get other things fixed which john and i already spoke about ! Even though car has been fixed and I appreciate that very much from service department side I do not recommend this dealership at all. Any dealership what so ever actually but this one really did it. From the beginning blaming me for causing the issue . Very unprofessional, very weak customer service. Especially from the general manager Jeremy who should of been the main one to take care of me but failed to do so. Horrible experience. Wish it would of been different this was my first dealership car I ever bought and they completely ruined my experience. More

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I have purchased/lsd 3 cars with this dealership. They are always great to work with up front, however this last car purchase will be my very last car purchase. Salesperson Jason, was incorrect about amen are always great to work with up front, however this last car purchase will be my very last car purchase. Salesperson Jason, was incorrect about amenities, Told me service would fix my problem right away, 5 months later Sevice Mngr John does his best to fix it but (quietly asks me to give service a good review with Volvo) which I did. Then John fails to deliver and costs me time and money. This is after my brand new 2021 car already had to have a new ac component put in already and it’s electronics have had to be worked on (and need it again). Examining Lemon Law with Consumer Protection Agency and would not encourage anyone to use this dealership. I understand there are some supply chain issues out there, but some things are worth the wait. Thanks! More

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I’ve been coming to this dealership to service my XC90 for over four years now. They used to be great. That’s not the case anymore. They have turned over a number of their staff (including their service for over four years now. They used to be great. That’s not the case anymore. They have turned over a number of their staff (including their service manager, shop foreman, and at least one service advisor and experienced technician). In July, I brought my vehicle in to address a few minor issues before the factory warranty ran out. One of the three issues (software related) was addressed and the other two were ignored (a grinding sunroof and a weak battery). Sure enough, I had to come back the next week when the sunroof continued grinding and there was a battery warning displayed on my dash. It’s rather inconvenient to come back multiple times for the same issues, but that would be the least of my concerns… On my return visit, they replaced the sunroof tray, and in the process scratched my roof through the clear coat down through the paint in multiple areas. The service manager told me it was just some residual glue that would wipe right off. His detailer took it to the back and proved otherwise. Eventually, it was sent off to their collision center for repair. When it returned, the service manager assured me that he would look over everything closely to ensure there were no more issues and I would not have to return a third time. When the vehicle was delivered to me, I opened the passenger door and the entire C-pillar panel fell off (they removed it to replace the sunroof tray). Upon examining the panel, there was only 1 of four clips installed. I spent about 15 minutes in the pouring rain with two young children maneuvering the panel just to be able to close the door. The next morning, I went to test the sunroof they repaired and found that one of the rubber seals was dangling from the roof, pinched between the frame and the glass. So much for that promise of a full inspection… At my return visit, I was again promised a full inspection of the work by an experienced technician and the service manager. They even added a billable line on the invoice for this. If you’ve read this far, then you won’t be surprised to learn what happened next. Driving home from work a few days later, the large plastic cover behind the rear view mirror fell from the headliner. I parked and saw that the sunroof control panel was not clipped onto the ceiling. It was just dangling and the plastic pieces that cover it were forced into place. These pieces now have cosmetic damage and bent clips so they no longer sit flush. My rearview mirror (in the same area) was also chipped on the edge. I received two loaner vehicles during this ordeal. Each one of them was given to me with low air pressure (~10 PSI low in one of them) in all four tires and no washer fluid. When my own vehicle was returned to me the second time, there was also dangerously low air pressure in all four tires. I reported each instance to the service manager and he didn’t even bother to respond. I guess I shouldn’t have been surprised that a service department that can’t even be bothered to inflate tires to a safe pressure could be trusted to work on more complicated things like a sunroof repair. I have reached out to the service manager (John O’Connor) and the general manager (Jeremy Sarnataro) multiple times. John responds to about every third email just telling me to bring the car back in each time I notice something else they screwed up. Jeremy just defers to John on everything, saying we can completely trust him—despite all the evidence I’ve provided to the contrary. Not once did I receive an apology nor any believable assurance that they gave a xxxx about the multiple trips, frustration, and wasted time I’ve experienced. What should have been a simple service visit in July has now been dragging on for almost three months. I’m literally afraid to go back and let them fix the additional damage they’ve caused. Each time I do, they screw something else up. If you’re active on the Volvo forums (like Sweedespeed), you’ll see multiple complaints from others about this service department. Some of them read like horror stories. There are two other Volvo service departments in the Phoenix area with much better reputations. Do yourself a favor and drive right past Courtesy Volvo to one of those others if your vehicle needs service. More

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I took my S60 in for service last Saturday and my stand-in service person was Andy. He.not only did the job courteously but went out of his way to recommend needed work and helped me with other techn stand-in service person was Andy. He.not only did the job courteously but went out of his way to recommend needed work and helped me with other technology issues I didn't understand. Thanks Andy. You did an awesome job! The service manager John introduced himself and took the time to get to know me and vice versa. He actually builds and races cars. What a cool team and awesome people! Thanks guys👍These are just a few reasons why I come back. More

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I don’t even know what to say... extremely disappointed with Courtesy Volvo service advisor Andy and service manager John. The dealer is supposed to be the best place to take your vehicle for repairs with with Courtesy Volvo service advisor Andy and service manager John. The dealer is supposed to be the best place to take your vehicle for repairs with the best techs, tools, and parts but sadly they are a huge rip off. When I dropped my car off in December to have it repaired I was quoted $1800. I had compression in 4 out of 6 cylinders and needed a head gasket on a 2013 s60. With only 85000 miles, and the cost of parts and repairs that doesn’t speak well of the reliability of the brand. There was little to no communication from the service advisor to keep me informed on the status of my car. The only thing this dealer could come up with as a solution was to charge me $13000 to put a new engine in the car. I told them i wanted them to fix the one I had and not spend that kind of money. The head was removed and after a long time it was finally sent out for repair. I was never notified of the cost of the repair and i was never informed that the engine might not run after reinstalling the head. I asked for the numbers my car made as far as compression timing and fuel pressure as well as the tolerances and never received the information. I had to track down the technician to find out that the engine made compression prior to taking it apart but now that it is back together it has about 5 psi across the board. I found this out doing a compression test myself. If I had been told it wouldn’t run when they put it back together I would have picked it up then. After the dealer had my car from December to the beginning of April I rented a car trailer to go pick the car up. When i pulled in with the trailer i noticed someone replacing a broken tail light on a car with a damaged rear bumper and as luck would have it, that was my car. One of the employees told me it had been hit a couple weeks ago. I was never notified and the service advisor was trying to hide it rather than tell me about it even when i called ahead to Let the service advisor know that i was coming from 2 hours away with the trailer. The dealer was trying to cover it up by making a unauthorized repair on my car. I walk into the office to be told that it wasn’t a big deal not something a custer wantohear especially when not only were they unable to fix my car but they actually made it worse off mechanically and cosmetically than it was when i dropped it off over 3 months ago. I was asked to catch my bill up, come to find out my $1,800 quote turned into $5,500. Andy then knocked it down to $4752, I was not happy, but after being assured they would make it right and take care of me i left my car so they could have the opportunity to make it run and fix the damage. I paid the bill and decided to let them keep the car under the impression they would get my car running for a minimal amount more if any. Boy was i wrong. The next day i had to call to find out what was going on to be told that they would be able to get it running for roughly $6,000 more. I was infuriated. Now i had to rent a trailer again, and waste my whole day, just to go back down to get my 3500 pound paper weight. I had to pay nearly 5 grand to get out of this horrible dealer after another 5000 dollar repair last March. My dealings with Courtesy Volvo have been a ridiculously over priced nightmare and I want my money back. It would be nice to be paid for the damage to my car too. I got a estimate from a local body shop for approximately 1700 to repair the bumper to be told by John the service manager they would do it cheaper on their own. Well I was charged top dollar for them to work on my car and not fix it. I don’t trust them to fix it properly as they were unable to fix my car. Even after having it for months I want to be reimbursed at the rate they would have charged me to fix it. Why should i have to settle for a repaired bumper rather than a new one. Absolutely will never do business with any courtesy dealership. Its a poor excuse for a business model but effective i guess. Extort the customer, who needs them anyway. More

by mwbbiii Verified Customer Verified Customer

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WOW!! From start to purchase and beyond-the experience has been absolute perfect. Everyone at Courtesy Vovlo makes you feel well and they are glad you are there!!! has been absolute perfect. Everyone at Courtesy Vovlo makes you feel well and they are glad you are there!!! More

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