John Penister
John Penister at Gates of Granger
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John Penister | Page 2

Sales Consultant

Gates of Granger

12815 IN-23
Granger, IN 46530

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25 Reviews
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25 Reviews

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25 Reviews of John Penister

December 07, 2020

Dealership Rating
Employee Rating

Best dealership around. I’ve dealt with almost every sales and finance person. Everyone is absolutely great and helpful. They’ll work with you no matter your credit or whatever the case may be More

by ggoranson4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Michael Gard, Chris Emberton, Roberto Acosta , Andrew Claeys, Jerry Gross , Dylan Kretchmer, Jesse McCombs, Alex Murray, Tim Pelletier

November 06, 2020

Dealership Rating

I had a wonderful experience. I went in not expecting to get a car and walked out with one. Sales staff was AWESOME! I will definitely refer people to Gates in Granger. More

by geraldssheryl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

February 25, 2020

Dealership Rating
Employee Rating

We had a terrific experience! John was a tremendous sales person. I have zero complaints. If any of my friends/family are in the market for a car... I will send them your way! More

by monicatomshack
Recommend Dealer
Yes
Feb 25, 2020

Gates of Granger responded

Hey Monica, Thank you for your 5-Star rating and positive feedback! We appreciate your recommendation and we look forward to assisting your family and friends. Thanks for choosing Gates!

January 25, 2020

Dealership Rating
Employee Rating

Worst dealership I have ever visited! Long wait times. Employees who lie. Horrible customer service. Inadequate vehicles with car fax problems. Clint Emberton in sales lost my family’s bus More

by Daledeaniii
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Alex Murray, Clint Emberton, Chris Emberton

Feb 07, 2020

Gates of Granger responded

Gates entered into a “tentative agreement of terms”, subject to specific known stipulations. Under the tentative terms, the trade vehicle required under carriage lift inspection within an appropriate pre-established time frame. The consumer, through communications, indicated that they were either unable to comply with the terms or pre- established timetable. Following receipt of the information, Gates did proceed to justifiably sell the vehicle in question to a second party. This was not a premeditated event, in no way malicious, nor vindictive. Gates did not receive or retain a deposit with the previous transaction. All vehicles remain for sale until an installment contract, a retail contract with satisfied stipulations has been accepted, or instrument of payment has been executed. Gates conducted a third party internal review of this complaint. No flagrant disregard of consumer best practice guidelines was found. All tentative agreements are treated with consistent respect until or unless Gates determines there is just cause to suspend or terminate a tentative agreement. Tentative agreements, subject to the terms, can be terminated or suspended for any reason by either party at any time. In the interest of complete consumer goodwill, Gates has attempted to duplicate the vehicle of interest with no success to date.

January 25, 2020

Dealership Rating
Employee Rating

Please go someplace else! We strongly urge consumers who are shopping for cars, body work, or parts to go somewhere else! This dealership and its employees have gone downhill.. More

by SJDD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Alex Murray, Clint Emberton, Chris emberton

Feb 07, 2020

Gates of Granger responded

Gates entered into a “tentative agreement of terms”, subject to specific known stipulations. Under the tentative terms, the trade vehicle required under carriage lift inspection within an appropriate pre-established time frame. The consumer, through communications, indicated that they were either unable to comply with the terms or pre- established timetable. Following receipt of the information, Gates did proceed to justifiably sell the vehicle in question to a second party. This was not a premeditated event, in no way malicious, nor vindictive. Gates did not receive or retain a deposit with the previous transaction. All vehicles remain for sale until an installment contract, a retail contract with satisfied stipulations has been accepted, or instrument of payment has been executed. Gates conducted a third party internal review of this complaint. No flagrant disregard of consumer best practice guidelines was found. All tentative agreements are treated with consistent respect until or unless Gates determines there is just cause to suspend or terminate a tentative agreement. Tentative agreements, subject to the terms, can be terminated or suspended for any reason by either party at any time. In the interest of complete consumer goodwill, Gates has attempted to duplicate the vehicle of interest with no success to date.

December 30, 2019

Dealership Rating
Employee Rating

Friendly and genuine service Gates of Granger has some excellent salespeople who truly go out of their way to make sure people have the best experience possible. One of those peop More

by kaylapenister
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 17, 2020

Gates of Granger responded

Hey Kayla, Thank you for your awesome feedback! We appreciate your kind words about John Penister and the great experience you had. We look forward to assisting you more in the future. Thank you for choosing Gates!

July 05, 2019

Dealership Rating
Employee Rating

Stressful My reasoning for the rating, I am still in transaction. It is very stressful back and forth for almost two weeks. Alot of loop wholes. More

by JAZMINEHUNTER68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

May 28, 2019

Dealership Rating
Employee Rating

Good. Everyone was very friendly Everyone was very friendly and helpful. A lot of my questions were answered before I even asked them. Seem to genuinly care about the right fit for m More

by Outatime29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Tony Shelton , Antonio Walker

May 02, 2019

Dealership Rating
Employee Rating

AMAZING! I got to work with an old friend from high school and he helped me find my DREAM car that I had been searching for for MONTHS. More

by meki123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

May 02, 2019

Dealership Rating
Employee Rating

Amazing I gave John my price range and he did everything in his power to get me a car that day so I could drive off the lot. More

by Megan_Nicole
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

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