John Raptor | Page 2

All service reps were great and personable! John was exceptionally attentive, sent us a video of the vehicle we were interested in prior to us driving our 2 hour commute to the dealership, and John was exceptionally attentive, sent us a video of the vehicle we were interested in prior to us driving our 2 hour commute to the dealership, and showed us how to use our new vehicle with confidence. Would highly recommend. Everyone seems genuinely happy to work here and serve their customers with quality service. More

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John the sales person is very professional person. Omid the GM was very helpful to resolve the issue of the lease. Tho it cost me more then i was expected. Omid the GM was very helpful to resolve the issue of the lease. Tho it cost me more then i was expected. More

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Buyer beware — this review reflects our first-hand experience with this dealership’s sales process. We engaged this dealership through the Costco Auto Program, expecting clear and consistent pricin experience with this dealership’s sales process. We engaged this dealership through the Costco Auto Program, expecting clear and consistent pricing. Over the course of several days, we were provided more than one “official” Costco price. In our case, those prices were higher than publicly advertised pricing from other dealerships for comparable vehicles available at the same time. This created confusion and uncertainty regarding the final purchase price. All pricing discussions occurred over multiple days and were confirmed prior to our visit, so the issues we encountered were not the result of a single conversation or misunderstanding. The primary reason we continued with this dealership was inventory availability — they had the exact vehicle configuration we were seeking when others did not. Despite having completed many vehicle purchases over the years, this was the most difficult and time-consuming sales process we have experienced. Near the final stages of the transaction, the price that had been agreed to days earlier was revisited, leading to an extended discussion regarding an alternate price. The purchase was ultimately completed at the previously agreed-upon price. However, the process took nearly five hours and felt unnecessarily prolonged given that pricing and terms had already been discussed and confirmed earlier. Vehicle delivery did not meet reasonable expectations for a new purchase. Protective plastic remained on door handles, fluids were not topped off, and the vehicle did not appear to have been thoroughly cleaned prior to delivery. We chose not to pursue further resolution with the dealership and instead shared our experience with Costco and the vehicle manufacturer so they are aware of the concerns encountered during the sales and delivery process. Based on our experience, we strongly encourage prospective buyers to confirm all pricing in writing early in the process and to carefully inspect the vehicle prior to finalizing a purchase. UPDATE: The dealer sent me the following "Dear customer, I'd love to identify your deal and found out how this UNACCEPTABLE process was completed. We have been doing business with Costco for well over 15 years and never have this problem. I want to identify all parties involved to find out how they messed this up so bad while also offering you compensation for the horrible experience" I replied with the information and quickly realized this person was part of the original purchase drama. I never heard back from them and no "compensation" either. More

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John Raptor is a pleasure to work with. He makes the vehicle buying experience as pain free and easy as possible. I will continue to go to Royal Moore for all my new/used vehicle needs. He makes the vehicle buying experience as pain free and easy as possible. I will continue to go to Royal Moore for all my new/used vehicle needs. More

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John was a pleasure to work with. I’ve purchased a few vehicles over the years from John and he’s a true professional.I highly recommend him. I’ve purchased a few vehicles over the years from John and he’s a true professional.I highly recommend him. More

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John was wonderful. Very fun and gave a clear understanding of the ins and outs of the car. Patrick was also very easily understandable. Very good team. Very fun and gave a clear understanding of the ins and outs of the car. Patrick was also very easily understandable. Very good team. More

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Great experience through out the entire process. John Raptor was fantastic and we appreciated the no pressure approach! Thanks John! John Raptor was fantastic and we appreciated the no pressure approach! Thanks John! More

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Everyone was super easy to work with and very helpful. John Raptor was the best and very kind. He made buying a truck easy. I definitely would recommend them when looking for a truck John Raptor was the best and very kind. He made buying a truck easy. I definitely would recommend them when looking for a truck More

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Ian was really helpful with our purchase of the 23 GMC AT4 overall had a very pleasant experience at this dealer would recommend AT4 overall had a very pleasant experience at this dealer would recommend More

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Had such a great, easy, and relatively fast experience. Huge shout out to Tanner Ladd for answering all my questions and being the main reason the experience was so great. Huge shout out to Tanner Ladd for answering all my questions and being the main reason the experience was so great. More

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