John Reinan | Page 10

Service took too long The dealer had my car from Wednesday through the next Monday. When they called and said it wouldn’t be ready till Tuesday, I objected. After $2600 for The dealer had my car from Wednesday through the next Monday. When they called and said it wouldn’t be ready till Tuesday, I objected. After $2600 for repairs I told them I needed to Uber to pick it up. Upon picking it up the car squealed upon taking it from the lot. I called the next day to say I would probably be bringing it in again due to this new noise. I get the impression that the dealership has limited Acura mechanics on duty and more Subaru mechanics. If I could find another meachanic to fix my car I would. More

by CHOWBETH Verified Customer Verified Customer

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Everything was 5 stars service I always get greatest service with a smile & it makes me feel at home thank you very much . I will always be getting a new Acura there soon bestsellin I always get greatest service with a smile & it makes me feel at home thank you very much . I will always be getting a new Acura there soon bestselling selling vehicles around More

by thomas.newell Verified Customer Verified Customer

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Efficient Appreciate the willingness to work with us to maintenance our 100,000 mile car. We were given updates periodically and appreciated knowing what was d Appreciate the willingness to work with us to maintenance our 100,000 mile car. We were given updates periodically and appreciated knowing what was done. More

by TUTUCKER Verified Customer Verified Customer

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6000 mi check After driving for 90 minutes from my home, I pulled into the “Accelerated Service” lane after being refused on the phone for an appointment. Then I’m After driving for 90 minutes from my home, I pulled into the “Accelerated Service” lane after being refused on the phone for an appointment. Then I’m told it would be 2 hours. For an oil change????? “Accelerated Service” is yet another oxymoron like fast food, jumbo shrimp, fun run etc. It isn’t that they didn’t do a good job but I could have gone down the street at home to Jiffy Lube & been out in 15 min. To be fair there was a software update needed & that added some time. More

by PLSMITH18 Verified Customer Verified Customer

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Twin cities BEST!! The service department at Bloomington Subaru is the best in the Twin Cities! I would definitely recommend that you stop by and meet the service advi The service department at Bloomington Subaru is the best in the Twin Cities! I would definitely recommend that you stop by and meet the service advisors and managers, the team there is the best I’ve ever worked with! More

by moryrad Verified Customer Verified Customer

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They come through, every time! We have been customers at Bloomington Acura for close to 10 years now. They have consistenly come through for us, consistetly surprised us with outst We have been customers at Bloomington Acura for close to 10 years now. They have consistenly come through for us, consistetly surprised us with outstanding service, fast turnaround, honest advise and reasonalbe prices. More

by kschneegans Verified Customer Verified Customer

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Good timeing in getting service done No appt needed and car wash. If wanted. Waiting room is top notch. Everything is aimed at keeping the customers content while waiting for service to b No appt needed and car wash. If wanted. Waiting room is top notch. Everything is aimed at keeping the customers content while waiting for service to be completed. More

by DIANEJACOBY Verified Customer Verified Customer

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Top notch service I’ve been having my cars serviced here for many years and appreciate the exceptional customer service. Even chose this dealership to buy my last car s I’ve been having my cars serviced here for many years and appreciate the exceptional customer service. Even chose this dealership to buy my last car so I could keep coming here! More

by VOSS.JILL Verified Customer Verified Customer

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Great experience They diagnosed the problem correctly and ordered part and fixed it. Others were misdiagnosing the problem! I would recommend Luther over others to sa They diagnosed the problem correctly and ordered part and fixed it. Others were misdiagnosing the problem! I would recommend Luther over others to save money for complex repairs! More

by aisrani_2000 Verified Customer Verified Customer

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Replace battery After two trips to your service department and two services from AAA it was finally decided that I needed a new battery. I think the battery should After two trips to your service department and two services from AAA it was finally decided that I needed a new battery. I think the battery should have been checked out on my first visit and replaced at that time. I came in the first time because when AAA started it the first time I had a warning message on my screen that said “remote was not recognized and if I turned off the car it may not start.” Take car to Acura service. Just as an FYI, I love that a curtsey car wash is done upon service if desired. Problem is they don’t wipe the car dry so there are water marks all over the body and windows. I have to wash the car again to remove the water marks created by your wash. More attention to drying the vechicle after you wash it would be appreciated. More

by monicaeileen Verified Customer Verified Customer

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