John Reinan | Page 11

Scheduled maintenance Always a good experience. Kind and helpful staff. I tried to submit this last week! I do not have time or feel the need for “25” words. I’ve been with Always a good experience. Kind and helpful staff. I tried to submit this last week! I do not have time or feel the need for “25” words. I’ve been with this dealer for many years I’ll continue with them because the experience is always positive! More

by SUEKUKLOK Verified Customer Verified Customer

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Very friendly and professional I was impressed with the level of enthusiasm and attention to customer service from every person I interacted with. Everyone was extremely quick doing I was impressed with the level of enthusiasm and attention to customer service from every person I interacted with. Everyone was extremely quick doing their job. More

by AC Verified Customer Verified Customer

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Quality They have always exceeded any expectations i may have had. I have purchased three cars here and each time has been a pleasant experience. The service They have always exceeded any expectations i may have had. I have purchased three cars here and each time has been a pleasant experience. The service department is what keeps me coming back. They are outstanding!! They are always willing to listen and address any concerns I have. They take great pride in what they are doing. More

by HAZERDOG Verified Customer Verified Customer

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Lie to get you in the door/ poor customer service Set up a “warranty” appointment for warped rotors at 27,000 miles. Before hand I called to verify that they would be covered which I was told they wou Set up a “warranty” appointment for warped rotors at 27,000 miles. Before hand I called to verify that they would be covered which I was told they would be. Asked for an oil change as well as tire rotation. Service advisor told me 2 hours for everything. After two hours they called to tell me the oil change was done but they would not warranty my rotors. After speaking with the service manager John, he wouldn’t help at all. I even offered to pay for new pads. He also told me I’m “not a customer”! Horrible service!!!! Will never go to or suggest the Luther group to anyone. More

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Amazing They went above and beyond my expectations. I was very pleased with the response to our issue and the overall professionalism in which they handled th They went above and beyond my expectations. I was very pleased with the response to our issue and the overall professionalism in which they handled the situation More

by BUGLEM Verified Customer Verified Customer

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fast fun friendly was told that the service would be an entire day but once my baby was is the shop the advisors managers and technicians all did a wonderful job helpin was told that the service would be an entire day but once my baby was is the shop the advisors managers and technicians all did a wonderful job helping me through the process More

by MANSHIP.THOMAS Verified Customer Verified Customer

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Friendly & Efficient Service department had been great! Each time I visit - service has been quick and efficient. I am kept informed during the process and feel that they Service department had been great! Each time I visit - service has been quick and efficient. I am kept informed during the process and feel that they value my patronage. More

by rsmdunns Verified Customer Verified Customer

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Very respectful I enjoyed working with Shirl, and the service department has been great to work with. I would recommend Luther to anyone wanting a Subaru or Acura. I enjoyed working with Shirl, and the service department has been great to work with. I would recommend Luther to anyone wanting a Subaru or Acura. More

by DOYFAMILY Verified Customer Verified Customer

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Car Wash Stumble Brought my Outback in for a 36,000 mile checkup. Bill was over $200 although only routine maintenance was done. Supposed to come with a complimentary Brought my Outback in for a 36,000 mile checkup. Bill was over $200 although only routine maintenance was done. Supposed to come with a complimentary car wash but the car was was out of service. Did not offer a coupon for a later wash or any discount for not giving a wash. I come to the dealer because I expect great service and did not feel they measured up. More

by tommyrey Verified Customer Verified Customer

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Excellent and positive customer experience I was greeted promptly, by a friendly smiling gentleman, who kept me updated on the progress of my vehicle's maintenance and service call. He is appro I was greeted promptly, by a friendly smiling gentleman, who kept me updated on the progress of my vehicle's maintenance and service call. He is approachable and professional. I do not remember this person's name. Please look at your records More

by EVADELAPAZ31 Verified Customer Verified Customer

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