John Restrepo | Page 10

Best First Buy Highly recommend this dealership! Thank you, for the quality service and expertise of John Restrepo! Extremely happy with my new 2016 Accent! Looking Highly recommend this dealership! Thank you, for the quality service and expertise of John Restrepo! Extremely happy with my new 2016 Accent! Looking forward to servicing my new car in a trust worthy dealership like Danbury Hyundai! More

by julietaleonillustrates Verified Customer Verified Customer

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Treated like I was a dumb female. I guess the first mistake I made was to do an internet inquiry on the vehicle I was interested in. John contacted me by phone soon after I made the i I guess the first mistake I made was to do an internet inquiry on the vehicle I was interested in. John contacted me by phone soon after I made the inquiry and immediately told me that he had at least 5 people that day interested in the same vehicle. Because of this, he stated that he would put the vehicle to the 'side' for me as I was intending on looking at the within an hour. When I arrived, John immediately told me that he sells 300 cars per month and handed me the keys to the vehicle and we quickly went for a test drive. He didn't even give me time to look the car over. While driving the vehicle, I felt a pull in the wheels to the right, which meant that I needed to constantly correct the steering by pulling to the left. When I mentioned this to John, he tried to tell me that it had something to do with the type of steering system that is in the vehicle. When I replied to that comment, "does this mean that I will always have to correct the steering to the left?" (He must have thought that I was a dumb female and would fall for that line of crap.) Guessing that he read my face, he then stated that the car must need an alignment and he would have that taken care of. When I pulled back into the dealership John was ready to write up a contract. I still hadn't even 'checked the car out'. I proceeded to do that and noticed a bunch of dings on the wheels which led me to believe that the previous owner may have hit a few, if not many, curbs which I was guessing related to the steering issue. There was also a knick on the rear bumper, that John stated he would have touched up. We then went inside where John started to write a contract. He went online to KBB to estimate the value of my trade-in. When he showed me the value he showed me the page where, if, I were selling my car to KBB, the price they would offer me. The KBB page that has the actual dealer trade-in value was not presented to me and of course, was of more value than he was offering. I am very familiar with the KBB website...I'm not a dumb female. We dickered back and forth over contract issues, i.e., interest rate, etc. When I stated that my credit union was offering a lower rate, John did adjust his offer to match my credit union and increased my trade value by a few dollars. John kept pushing me to sign the contract which I refused to do. I told him that I do not make large purchases like that without giving it at least a few hours thought. John never asked me if I wanted to look at any other vehicle on the lot or what my financial needs were or any questions about me. Perhaps another vehicle on the lot would have suited me better...I'll never know. John stated that he would take care of the vehicle issues and that all would be ready by 3 p.m. that day. (which, according to the voicemail received by John, were attended to) I left the dealership, went next door to another dealership, and, after looking at several vehicles, after having the sales person take into consideration MY needs, purchased a vehicle! I guess all in all, none of this matters, as, both dealerships are owned by the same person, but at least I felt like I was treated fairly and never looked upon like I was a number out of John's 300 sales. Well, John missed out on my sale, but I'm sure he was able to sell the car to one of the other 5 people interested in the car that day! More

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Danbury Hyundai I found the staff to be very thoughtful, courteous and accommodating. They are very focused on taking care of the needs of the customer. John Restrepo I found the staff to be very thoughtful, courteous and accommodating. They are very focused on taking care of the needs of the customer. John Restrepo is excellent to work with and fully focused on providing for the needs of the customer. A pleasure working with the staff at Danbury Hyundai. More

by Summer20 Verified Customer Verified Customer

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Satisified Customer! I would like to thank John Restrepo for making my car leasing experience a pleasurable one! John was professional, attentive and worked hard to get me I would like to thank John Restrepo for making my car leasing experience a pleasurable one! John was professional, attentive and worked hard to get me the best car to fit my needs. This is my second Hyundai Sonata and I love it even more the second time around! Danbury Hyundai was great to work with Thank you! More

by ceodea25 Verified Customer Verified Customer

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Used Car Fiasco My son went in to test drive a 2008 Hyundai Veracruz at Danbury Hyundai. On February 9, 2016 I contacted the sales person (John Prestrepo) and explain My son went in to test drive a 2008 Hyundai Veracruz at Danbury Hyundai. On February 9, 2016 I contacted the sales person (John Prestrepo) and explained that we would like to put a deposit on the car but we were leaving for vacation the next day and was wondering if they could hold the car until we came back. Joh said he spoke with the General Manager, Steve Yancoskie, who said they normally hold cars for a maximum of 72 hours but he would make an exception and will hold the car until we returned from vacation on the 17th. We were out of the country and I did not have access to a cell phone. When we landed the night of the 17th I had a message from Mr. Prestrepo. By the time I received this message it was 8:30PM and they were closed. I called and spoke with Mr. Prestrepo on the morning of the 18 and told him we were still interested and just needed to know what work was done to the car in their shop and what the actual cost of the car would be with taxes and all their fees. John forwarded me the work done to the car and I asked if he knew how much wear was left on tires and since they replaced the rear brake pads if he knew how much wear was left on front pads, Thursday past with no answers and did not provide the total cost of the car to me. I called John on Friday (2/19/16) and reiterated what I wanted. John asked me to speak with the finance guy (Joe Hernandez) to get the information. I guess Joe told John what I needed but the email I received was hand written. I called John and asked or his sales manager and spoke with the General Manager, Steve Yancoskie. I explained to Steve what I was requesting and he said he would get me an actual invoice of what exactly the cost would be. When I asked him to provide answers to the questions I had regarding the status of the brake pads and tire treads he said he could not give me percentages, the only thing they look at is whether there was enough remaining material to enable the car to pass inspection, which there was (personally I thought this was strange that they would check the level but not record the percentage). I did receive an invoice but had to call Steve back because the sales tax amount was incorrect, which he agreed was incorrect. At this time I expressed my concerns about how this deal was being handled and we left the call with me stating that we are still scheduled to pick up the car tomorrow but wanted to talk to my son (who we were buying the car for) this evening and go over my findings at which time Steve’s response was “okay.” As a side note, I was in contact with my insurance provider and already had the transfer of insurance scheduled for Saturday. In addition to this, personal credit reports were run by the dealership and credit was approved. On Saturday, 2/20/16 I received a voice mail from Michael Ricelli, who stated he was the used car sales manager and they met this morning and decided “the numbers did not work and we will not be selling you the car.” When I called Michael back he said the company’s policy was not to hold cars longer for 48 hours. When I explained that they knew my situation and his boss, Steve Yancoskie, agreed to hold it. He did not care about this, reiterated they do not hold cars for more than 48 hours and they needed to sell the car. I explained we were scheduled to pick up the car this afternoon but he said do not bother because they are not selling me the car and will be refunding my $500 deposit. When I asked to speak with Steve, Mike said he was busy and could not speak with me. I called back, received Steve’s voicemail, left a message and he never returned my call. Over my years I have worked with numerous dealerships and needless to say, I have never worked with a less professional group of individuals than those that are employed by Danbury Hyundai. More

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Review Very easy place to deal with bought my very first brand new car from them with no hassle did most everything over the phone so all was ready for me wh Very easy place to deal with bought my very first brand new car from them with no hassle did most everything over the phone so all was ready for me when I arrived More

by FGRADY1289 Verified Customer Verified Customer

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I love this place. This is the best Hyundai dealership in New England!! I love this place. Great service and great prices. I have bought 5 cars from them and every purc This is the best Hyundai dealership in New England!! I love this place. Great service and great prices. I have bought 5 cars from them and every purchase wS well worth the money Scott Allen Sandy Hook, CT More

by SCOTTEALLEN Verified Customer Verified Customer

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Wonderful salesman, horrible woman in adminsitration John Restrepo was a patient and informed salesman who took me on numerous test drives. He also looked for ways to give me a great price, and explaine John Restrepo was a patient and informed salesman who took me on numerous test drives. He also looked for ways to give me a great price, and explained all options. I was given a repeat customer discount because the Hyundai elantra I was replacing was also bought at the Danbury dealership. I had to bring in some paper work for the elantra about a week after I received my new Tucson. The woman in the office wanted to not give me my repeat customer discount because the Elantra was bought in my husband's name, and the Tucson is in my name. Same last name, Same address, obviously the same nuclear family. Restrepo was awesome, but she was terrible. I do not know her name, but you should fire her. she knows nothing about customer satisfaction and will give your dealership a bad name. More

by Lois B Verified Customer Verified Customer

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PROFESSIONAL John Restrepo truly made our purchase of the Genesis a wonderful experience. We knew what we wanted and he and Ed Mrozik made it happen. Such a pleas John Restrepo truly made our purchase of the Genesis a wonderful experience. We knew what we wanted and he and Ed Mrozik made it happen. Such a pleasure to work with a dealership that was honest, professional and straightforward. It took under 2 hours on a Sunday to purchase this car and it was ready for us to pick up on Monday. The driving experience of this vehicle has been so enjoyable. We are extremely happy. More

by WOOSHA1107 Verified Customer Verified Customer

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Lease a vehicls John was helpful from the get go. He was professional, friendly and efficient! We first connected over the phone. I knew what I wanted and expedite John was helpful from the get go. He was professional, friendly and efficient! We first connected over the phone. I knew what I wanted and expedited getting me into the vehicle with a price I was looking for. Great guy More

by PAMELATSHEEHY Verified Customer Verified Customer

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