"Best buying experience I've ever had, JOHN ROMELL IS THE..."
Best buying experience I've ever had, JOHN ROMELL IS THE ABSOLUTE BEST SALES PERSON I've ever worked with. He went Above and Beyond the Call of Duty. James Orlando was A+++ too. Thanks for being Rock Stars. Highly Recommend to anyone.
"Wonderful customer service. Worked w John Romell and..."
Wonderful customer service. Worked w John Romell and James Orlando and both were extremely accommodating to our needs. They went above and beyond to make our purchase stress free and pleasant. Although I was buying a used car, they took the time to make sure my purchase was just as important as a new one. Would not hesitate to recommend them to anyone.
"John was outstanding! He was patient & extremely..."
John was outstanding! He was patient & extremely professional! John went above & beyond to get me a fair and affordable deal. This is the second time I have purchased a car from John & I will continue to be a return customer.
"John Romell is a very professional sales consultant. I..."
- Awesome day @ CAIN BMW
John Romell is a very professional sales consultant. I would recommend John if your looking for a polite and knowledgeable sales consultant. My friend has bought 3 vehicles off of Cain BMW. The Manager Mark was very outgoing and professional. Five stars all day long
"Exceptional service at this dealer, always! I just..."
Exceptional service at this dealer, always! I just purchased my second used vehicle from them, as I had such a wonderful experience the first time with John Romell. They offer extremely low pressure, personalized service. I had notified John ahead of time I was interested in test driving a vehicle on the lot. Within two hours, he had the vehicle cleaned and ready for me out front. The actual purchasing experience was smooth on both occasions and I ended up purchasing an extended warranty on my vehicle. The salesman who went over that information with me was honest, detailed oriented, and assisted us with choosing what option was best. There was only one key fob with my vehicle, and John made sure a second was ordered immediately. The level of service speaks volumes. The dealership is always clean and orderly, management is very friendly. I will be back for my third vehicle when the time comes! Thank you!
"John was great when purchasing the car. Sadly the..."
John was great when purchasing the car. Sadly the support and service ended with the purchase. They did not check out the car prior to sale and once sold, would not stand behind the sale - the brakes on front right were totally rusted from the car sitting in a snow bank while waiting for sale. After purchase they also advised CPO no longer would apply and I was on my own. Good people, bad business practices will make me stay clear in the future and recommend others do the same. Very poor service/ support - push the car out at top dollar and support it like the corner used car lot.
"Professional...handeled with detail and care!"
- Ryan B
It was a pleasure to work with John when purchasing my BMW. Treated well and answered all questions in a polite and professional manner. Would be a pleasure to future business with.
- OMG Cleveland
The Cain BMW website as well as the national BMW website indicates that there is .9% financing on 2016-2018 CPO vehicles . I offered the asking price on the vehicle which obviously was accepted. I was then told hours later by James, the Cain BMW finance manager, that Cain is not participating in the .9% financing despite meeting all the advertised criteria. The criteria required an 800+ credit score.
I exceeded 820. Wife is very disappointed after spending 3 hrs of her day. WOW!
"Amazing car buying experience!"
- Mary F
We were so pleased with our car buying experience from Cain BMW. They were extremely helpful, and very professional. We bought both an X5 and a Z4. They delivered everything we have come to expect from BMW and more. We left Cain feeling like we had just made new friends!
"What an amazing deal I got from Cain BMW North Canton. I..."
What an amazing deal I got from Cain BMW North Canton. I have never experienced such a professional service before during and after our purchase from our car salesman John Romell. He is full knowledgeable, courteous, and I am fully confident in his abilities to give the best deal as possible. I'm astatic with our purchase and will return to Cain BMW. I highly recommend John Romell.
I would also like to acknowledge Eric Meyer Business Manager for his hard work in finding us the best possible terms for our financing needs. My wife and I look forward to working with both John and Eric at Cain BMW for our future car buying needs. Thanks for all you both did for us. Brian
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