John Roscino | Page 17

Exceptionally good service. Salesman and management provide Exceptionally good service. John Roscino and Melissa Horan were knowledgeable and spent the time to assure that all of my questions were answered. T Exceptionally good service. John Roscino and Melissa Horan were knowledgeable and spent the time to assure that all of my questions were answered. They were respectful and knowledgeable. I recommend them strongly. More

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Excellent service from online to driving away John and the entire sales team was friendly, knowledgeable, and efficient. It was a great car buying experience with excellent customer service. John and the entire sales team was friendly, knowledgeable, and efficient. It was a great car buying experience with excellent customer service. When I noticed something wrong on the car a week later they quickly addressed it and replaced the part with no hassle. More

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Good Service My experience at Lexus dealer Middletown was pleasant, Courtesy and friendly service from each associate, the sales agent John Roscino did a great ser My experience at Lexus dealer Middletown was pleasant, Courtesy and friendly service from each associate, the sales agent John Roscino did a great service in the purchase process. More

by dmars65 Verified Customer Verified Customer

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Upscale I’ve dealt with the same dealership for 20 years and needed a change. Coming to Prestige of Middletown was the best decision. From front desk to sales I’ve dealt with the same dealership for 20 years and needed a change. Coming to Prestige of Middletown was the best decision. From front desk to sales desk they were friendly, attentive and knowledgeable. For once in all my years buying a car, it was a pleasant experience. More

by nygirlfriend2003 Verified Customer Verified Customer

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Above and beyond I recently purchased a used RX 450h from Lexus of Middletown. When it was discovered that the roof rack ordered for the car wasn't ready on the night I recently purchased a used RX 450h from Lexus of Middletown. When it was discovered that the roof rack ordered for the car wasn't ready on the night I came for pick-up, the staff was mortified. They quickly arranged to put me up for the night in a nice hotel across the street, paid for my dinner, and apologized profusely. (I live three hours away from the dealership, so I really appreciated not having to go home and then drive back the next day.) A missed detail like that can happen to any business, not just a car dealership, but the staff, including Corey Hayes, John Roscino, Rebecca Cohen, Chris Nenning, Michael Fischetti and Gary Cohen went above and beyond to address the situation. Their concern was genuine, and they did their best to make sure I was satisfied. I wouldn't hesitate to do business with them again. Nice people! More

by mart816 Verified Customer Verified Customer

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Experienced staff who gets the job done I went in as someone who has never bought a car before and I was extremely nervous. They made the process painless. Even with negotiations in process I went in as someone who has never bought a car before and I was extremely nervous. They made the process painless. Even with negotiations in process I felt comfortable asking as many questions as possible and they did what they could to accommodate my needs. The deal was made that day and I walked out a car owner. The whole process was made easy and I was able to leave with my car at my earliest convenience More

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Easy transaction No pressure from John Roscino during the purchase of my used car. He was very knowledgeable as to the overall vehicle. Car was ready for pickup as pr No pressure from John Roscino during the purchase of my used car. He was very knowledgeable as to the overall vehicle. Car was ready for pickup as promised. More

by finally retired Verified Customer Verified Customer

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Responsive, conscientious It was a pleasant, no pressure experience. While there was a problem getting the exact car John Roscino went above and beyond even coming in on his d It was a pleasant, no pressure experience. While there was a problem getting the exact car John Roscino went above and beyond even coming in on his day off. Can't say enough good things about him. Mr. Roscino is a definite asset to your organization. Jake Morgenstein was knowledgeable & efficient. He was so organized we finished in no time. All in all a very positive experience. More

by g-ma7 Verified Customer Verified Customer

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Lexus RX 350 2016 Easy to deal with. Low pressure, friendly and responsive. I usually hate buying cars from a dealership but John Roscino was a pleasure to work with Easy to deal with. Low pressure, friendly and responsive. I usually hate buying cars from a dealership but John Roscino was a pleasure to work with. More

by jhrufer Verified Customer Verified Customer

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Service of existing vehicle and Sales inqury Both people I interacted with were more than helpful. I had my car inspected and inquired about a car that my daughter may be interested in buying. Mr Both people I interacted with were more than helpful. I had my car inspected and inquired about a car that my daughter may be interested in buying. Mr. Roscino went out of his way even though he knew I was inquiring for my daughter not myself. Mr. Nenning was friendly and helpful. More

by TimM* Verified Customer Verified Customer

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