John Russo
John Russo at Kings INFINITI

John Russo

Service Advisor

Kings INFINITI

20 Neptune Ave
Brooklyn, NY 11235

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4.8
1,205 Reviews

Dealership Experience

32 yrs, 1 mo

Industry Experience

32 yrs, 1 mo

Languages Spoken

English English

4.8

1,205 Reviews

Write a Review

1205 Reviews of John Russo

June 28, 2025

Dealership Rating
Employee Rating

John was welcoming and extremely supportive w expert knowledge in determining best solutions.. What you want in service to you vehicle. More

by GDAVOLA1212
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Matthew Raiten

June 25, 2025

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Mr. Russo was DYNAMIC, customer service was the best ,his attention to detail was first class. Also your staff at the service center was also top notch right down to the guys that signs you in. Thanks agai More

by WIMBERLYERIC
Service Price Transparency
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Recommend Dealer
Yes

June 25, 2025

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Very knowledgeable and professional courteous staff. very frienfly and pleasant.kudos to service writer carla.. More

by Mikey h
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Recommend Dealer
Yes

Other Employees Tagged: Sam Shtern, Carla Martinez

June 24, 2025

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They were very good and they do very good work. I am very happy with them. More

by JBB0159
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Recommend Dealer
Yes

June 22, 2025

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Kings Infiniti never fails to satisfy my expectations. _The sales and service staff are always courteous and professional and always satisfied my meds and concerns regarding my vehicle.I highly recommend K More

by WILLIEHANK125
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Buddy Naipaul, Sam Shtern

Jun 25, 2025

Kings INFINITI responded

Hi Williehank125, thank you for taking the time to leave a review for us at Kings INFINITI, Inc.. We're happy we could meet your expectations on both the service & sales side of Infiniti!

June 20, 2025

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2+ hours wait for standard service & inspection (took under an hour in queens). Service interval was not reset on the ECU. Was charged 3x for state inspection compared to Infiniti of queens (is it ev More

by eli vizel
Service Price Transparency
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Recommend Dealer
No
Jun 25, 2025

Kings INFINITI responded

Hi Eli Vizel, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. I hope everything was clarified when our staff had reached out to you on 6/20/25 @4:23pm to explain any confusing that took place on the day of your service visit. Please feel free to reach out if you have any other questions or concerns on your behalf.

June 14, 2025

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Fast Fast and too the point And a loiter history Honest in what needs to be done if any More

by ROXXPIERRE228
Recommend Dealer
Yes

Other Employees Tagged: John Russo

Jun 19, 2025

Kings INFINITI responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 13, 2025

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They got me in and out respectable and I did not feel used after I left great job More

by S1NC3R387
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Recommend Dealer
Yes
Jun 19, 2025

Kings INFINITI responded

Thank you again for leaving us this response! S1nc3r387, it's experiences like yours that really keep us motivated!

June 11, 2025

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They do a great job. Very professional. I am very happy with their service great!. More

by JBB0159
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Jun 19, 2025

Kings INFINITI responded

Jbb0159, thank you so much for the positive review!

June 05, 2025

Dealership Rating
Employee Rating

Mr.Buddy Naipaul and Mr.Sam Shtern of Kings Infiniti made my car buying experience very easy.They did not try to pressure me and they gave me enough time to make my own decision.Mr.Rico Trantino is still run More

by WILLIEHANK125
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Buddy Naipaul, Sam Shtern

Jun 12, 2025

Kings INFINITI responded

Williehank125, We're so glad that we were able to go above and beyond your expectations! We hope you have a great day!

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