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Carla Martinez

Overview Reviews (177) Inventory (2)

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Carla Martinez

Service Advisor

Kings INFINITI

20 Neptune Ave
Brooklyn, NY 11235

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4.8

177 Reviews

Overview Reviews (177) Inventory (2)

4.8

177 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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177 Reviews of Carla Martinez

April 22, 2026

Dealership Rating

Employee Rating

My experience at the dealership was great I was notified with any issues with my vehicle and everything went smoothly with any issues with my vehicle and everything went smoothly More

by JJAMES2750

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Carla Martinez

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April 16, 2026

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Employee Rating

Very good except that I had to send $200 on Uber, and they did not give me any option they did not give me any option More

by MENDY0

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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April 12, 2026

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Great customer service very helpful and professional they let me pick up my car even after they closed let me pick up my car even after they closed More

by DANIELDAV

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Russo, Megan Largana, Matthew Raiten

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Apr 16, 2026 -

Kings INFINITI responded

Thank you so much for your positive feedback! We are thrilled to hear that our customer service team was able to assist you with picking up your car even after closing. It's our goal to always go above and beyond for our customers. Have an amazing day!

April 07, 2026

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Employee Rating

Polite, professional, helpful efficient. My appointment went smoothly without any problems. As an added bonus, the was also washed. Thank you My appointment went smoothly without any problems. As an added bonus, the was also washed. Thank you More

by Alex

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 11, 2026 -

Kings INFINITI responded

Hello Alex, thank you; we appreciate your feedback!

Apr 11, 2026 -

Alex responded

You are welcome

April 04, 2026

Dealership Rating

Employee Rating

Everything is perfect Great job. Perfect service. Nice people and good experience professional friendly staff Perfect service. Nice people and good experience professional friendly staff More

by MLEYBOVICH1212

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Carla Martinez

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Apr 11, 2026 -

Kings INFINITI responded

Mleybovich1212, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Kings INFINITI, Inc..

March 28, 2026

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Employee Rating

Great costumer service. Right timing. The place was kept clean. They took care and washed my car Right timing. The place was kept clean. They took care and washed my car More

by FOURSTARSGIRLS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 11, 2026 -

Kings INFINITI responded

Fourstarsgirls, thank you for sharing your positive experience!

March 14, 2026

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Great communication and thank you so much for always making sure my car is good making sure my car is good More

by JANAYA.CAMERON1212

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Russo, Sam Shtern, Megan Largana, Matthew Raiten

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Mar 22, 2026 -

Kings INFINITI responded

Thank you so much for your feedback! We're dedicated to providing excellent communication and ensuring your car is in top condition. We truly appreciate your support. Thank you for choosing Kings INFINITI Inc. Have an awesome day!

March 05, 2026

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Employee Rating

Upon arriving the employee greeted me and asked how can he help me. The service was excellent with the exception. he help me. The service was excellent with the exception. More

by RSTOW36

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 22, 2026 -

Kings INFINITI responded

Thank you for the positive feedback! We are so happy to hear that our employee greeted you and provided excellent service. Have an amazing day!

February 26, 2026

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Employee Rating

I was very happy with the service I saw that everything is in place thank you is in place thank you More

by YAFAM2876

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Russo, Sam Shtern, Megan Largana, Matthew Raiten , Don’t know

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Mar 06, 2026 -

Kings INFINITI responded

Yafam2876, we're so glad that we were able to go above and beyond your expectations! We hope you have a great day!

February 09, 2026

Dealership Rating

Employee Rating

The work is always done to satisfaction. Carla's customer service is always exceptional. You do need to update the Infiniti side of the the waiting room though, since it's supposed to repres Carla's customer service is always exceptional. You do need to update the Infiniti side of the the waiting room though, since it's supposed to represent the luxury bran. More

by FORKEI74

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Carla Martinez

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Mar 05, 2026 -

Kings INFINITI responded

Forkei74, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Kings INFINITI, Inc.. Have a great day!

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