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Carla Martinez

Overview Reviews (195)

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Carla Martinez

Service Advisor

Kings INFINITI

20 Neptune Ave
Brooklyn, NY 11235

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4.8

195 Reviews

Overview Reviews (195)

4.8

195 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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195 Reviews of Carla Martinez

July 30, 2026

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Kings infiniti always takes great care of me. Matt was perfect as usual. Thanks for everything. Matt was perfect as usual. Thanks for everything. More

by Dsdon

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Russo, Megan Largana, Matthew Raiten

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July 29, 2026

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Service was great. Very professional as usual.Never a problem.Always fast and reliable.Great place. Very professional as usual.Never a problem.Always fast and reliable.Great place. More

by Corey1968

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Russo, Megan Largana, Matthew Raiten

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July 25, 2026

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The service provided was exceptional, and the team offered outstanding assistance. They thoroughly explained all necessary repairs to ensure the correct resolution of my vehicle's issues. offered outstanding assistance. They thoroughly explained all necessary repairs to ensure the correct resolution of my vehicle's issues. More

by DQUEZADA1983

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: John Russo, Sam Shtern, Megan Largana, Matthew Raiten

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Jul 29, 2026 -

Kings INFINITI responded

Thank you for your kind words! We take great pride in providing exceptional service, and we're so glad to hear that our team was able to offer outstanding assistance. We always strive to thoroughly explain all repairs, and we're happy to have helped with your vehicle's issues. We appreciate your business!

July 18, 2026

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Upon arrival I was attended to immediately when I sat down with Carla the process was explained to me in detail. I did find the wait time a little longer than I was told. down with Carla the process was explained to me in detail. I did find the wait time a little longer than I was told. More

by LOCKSSTEM

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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Jul 29, 2026 -

Kings INFINITI responded

Thank you for your feedback! We are glad that you had a positive experience with Carla and that she provided thorough explanations. We apologize for any wait time that exceeded your expectations, and we will work to improve our efficiency. We hope to see you again soon!

July 12, 2026

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Very hood service. Service is quick and no long wait times. Matt is the most help associate thats there. Service is quick and no long wait times. Matt is the most help associate thats there. More

by IAGBAJE00

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Russo, Megan Largana, Matthew Raiten

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Jul 29, 2026 -

Kings INFINITI responded

Thank you for sharing your positive experience with our service! We are thrilled to hear that you had a great time with us. Our team, especially Matt, takes pride in providing quick and efficient service to our valued customers. We look forward to serving you again soon!

July 01, 2026

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My entertainment ssstem that was fixed os worse then ever need it fixed bit dont fond reliable place need it fixed bit dont fond reliable place More

by L9654

Verified Customer

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Jul 29, 2026 -

Kings INFINITI responded

Thank you for your feedback. We are sorry to hear about your negative experience. We are committed to providing reliable and high-quality services and would be more than happy to fix your entertainment system. Please give us a call at (718) 646-3335. We hope you have a wonderful day.

June 30, 2026

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This is a reliable place for us to get timely good-quality service. We have been coming here for almost five years and have been treated well and fair. We will continue coming here. good-quality service. We have been coming here for almost five years and have been treated well and fair. We will continue coming here. More

by JennyR

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: John Russo

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Jul 29, 2026 -

Kings INFINITI responded

Thank you so much for your kind words! We are thrilled to have earned your loyalty over the past five years. We are dedicated to providing timely, high-quality service to all of our customers. Looking forward to seeing you again soon!

June 17, 2026

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Hello My oil change was great. Services was good thank you so much. I really appreciate it Services was good thank you so much. I really appreciate it More

by MSANCHEZ17A1212

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Russo, Sam Shtern, Megan Largana, Matthew Raiten

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Jul 29, 2026 -

Kings INFINITI responded

Thank you for your fantastic review! We strive to provide excellent service, and we are thrilled to know your oil change experience was great. Thank you for choosing us; we really appreciate your business!

June 13, 2026

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Understanding and professionalism. .. explanation in an easy way. todos hacen un excelente equipo de trabajo.. .. explanation in an easy way. todos hacen un excelente equipo de trabajo.. More

by MEMEKAMARA381212

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Russo, Megan Largana, Matthew Raiten

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Jul 29, 2026 -

Kings INFINITI responded

We are thrilled to hear that our team was able to provide an understanding and professional experience for you. We are committed to making complex concepts easy to understand and working together as a great team. Thank you for your support!

June 08, 2026

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Professional, customer service centered, help customers find different resources of payment and keep you in the know about your repairs find different resources of payment and keep you in the know about your repairs More

by J10308

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 29, 2026 -

Kings INFINITI responded

Thank you for your amazing review! At Kings INFINITI, we pride ourselves on providing exceptional customer service and keeping our customers informed every step of the way. We are dedicated to helping you find the best payment options and ensuring your repairs are taken care of. Thank you for choosing us!