John Sasso | Page 8

John Sasso is the best salesman I've ever worked with. We just purchased our second vehicle with him and I would definitely go back to him again. We just purchased our second vehicle with him and I would definitely go back to him again. More

by MRS.Edge Verified Customer Verified Customer

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Great Service. Claudia and John was very helpful, this is the first car I have bought so it was nice getting the extra help. There was some waiting time but it was Claudia and John was very helpful, this is the first car I have bought so it was nice getting the extra help. There was some waiting time but it was worth it! Will definitely recommend to friends and family. More

by Liz Verified Customer Verified Customer

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Dealership was friendly, no pressure, informative and clean and overall an enjoyable experience. Would recommend a friend to buy from Safford Brown. clean and overall an enjoyable experience. Would recommend a friend to buy from Safford Brown. More

by epairel Verified Customer Verified Customer

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Smooth experience. John Sasso made it easy and fast. I will be a returning customer. Thanks. John Sasso made it easy and fast. I will be a returning customer. Thanks. More

by inestroza Verified Customer Verified Customer

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Great service Great Service Writer Clean waiting area with snacks and drinks I enjoy my service visits with snacks and drinks I enjoy my service visits More

by KN_HENDERSON Verified Customer Verified Customer

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Excellent customer service from salesman by listening, paying attention to details and needs of customer paying attention to details and needs of customer More

by wolsn Verified Customer Verified Customer

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Enjoyed working with The team there, especially John Sasso, Sales consultant. The team was excellent and knowledgeable. Sasso, Sales consultant. The team was excellent and knowledgeable. More

by mikeahaley Verified Customer Verified Customer

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Amazing store, Amazing people. Had the best experience of my life. They are very respectful and professionals. my life. They are very respectful and professionals. More

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I was turned away and manipulated to try to purchase a vehicle instead of why I came to other dealerships, which was to lease a vehicle. I was not happy and very frustrated in my leasing search until I ca vehicle instead of why I came to other dealerships, which was to lease a vehicle. I was not happy and very frustrated in my leasing search until I came to Brown's Kia of Manassass! From the instance we were paired up, John Sasso saw my family and I wearing a mask, because I have a child under the age to get a vaccine and he immediately put a mask on for us. Not only did he listen to my needs, but went above and beyond to make me feel comfortable with my choice, instructed and provided hands on driving experience with the vehicle I selected, and was very, very kind to my children. I cant say enough about this dealership! Even though we live in a hustle and bustle area in northern Virginia, they made me feel like I was back home in rural Ohio with that hometown feel and family sense. Claudia Sandoval was very thorough in her explanations of the financial paperwork. It was fast, efficient and modernized the whole financial dealership experience. She spent more time with me to discuss all my concerns when she didn't have to. This dealership is definitely one I will be back to in the future for all my vehicle needs!! Excellent place :-) More

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It pains me to write this review. I purchased my 2019 Kia Stinger GT1 from Browns. We were going to buy our 2020 Kia Telluride from Browns as well, but at the time, there were inventory shortages, which led Stinger GT1 from Browns. We were going to buy our 2020 Kia Telluride from Browns as well, but at the time, there were inventory shortages, which led us to purchase from elsewhere. However, this time the buying experience was terrible. I wanted to buy a 2022 Kia Telluride SX with towing, Nightfall, and Prestige packages. I emailed the last salesperson I worked with, John Sasso, on 7/6, I never got a reply. I reached out to the Internet Sales team through the website, and they said they would pass my request along, I never heard back. I went to Kia’s website and requested a callback from Brown’s, I never heard back. The communication has wholly fallen off to where I can’t even buy the car for which I was looking. I called the dealership and left a message for someone in sales to contact me to discuss availability and pricing once they become available. After 2+ weeks of no responses, we headed to a Jeep dealership and bought the Grand Cherokee L Summit Reserve. Browns didn’t want the sale or my money. Dealer Rater forced me to edit this review even though it pertains to ALL CURRENT SALES STAFF who did not return messages. More

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