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John Shipman
151 Reviews
151 Reviews of John Shipman
January 31, 2026
Great quality vehicle service with equal quality customer service. Flexible scheduling & quick work. They offered a free loaner for the afternoon, but the waiting room had good coffee & snacks. Never a bad e service. Flexible scheduling & quick work. They offered a free loaner for the afternoon, but the waiting room had good coffee & snacks. Never a bad experience while here! While waiting for our work to be finished, we asked the nicest salesman ever, Mason, for a test drive of a used car we may be interested in. That didn't work out so he treated us to a test drive of a brand new car off the delivery truck. We loved it, but we were sure it would be out of our budget. Mason and his finance team worked some magic and were able to give us some very reasonable terms that were much less than we were expecting. This is the second car we've bought from Mason at Ron Tonkin and the experience with him and the rest of the team has always been so pleasurable and stress free! More
by Chris M
Other Employees Tagged: Mason Baker , Thien
December 11, 2024
I have been going to this dealership for 6 years and have been very satisfied with the purchase of my Tucson and the maintenance they performed on my Santa fe, very nice people and great waiting area. been very satisfied with the purchase of my Tucson and the maintenance they performed on my Santa fe, very nice people and great waiting area. More
by Smithfs25
Other Employees Tagged: Will Heredia , Cameron Basta, Riley Brannon
November 13, 2023
Scheduled me when I requested, easy in, easy out. Repair was much quicker than expected, super respectful of my time. Great job, and thanks, Mary! Repair was much quicker than expected, super respectful of my time. Great job, and thanks, Mary! More
by PAMMITTENDORF
Verified CustomerOther Employees Tagged: Preston Harding, Floyd Schafer , Dale Goodson, Service Advisor, Mary
November 13, 2023
The Gladstone dealership was able to get us serviced quickly and they gave us correct information (unlike the larger dealership in the West side). They are now out dealership of choice. quickly and they gave us correct information (unlike the larger dealership in the West side). They are now out dealership of choice. More
by CANIFAX
November 07, 2023
The Service Manager, John, is terrific. He’s honest and has integrity. When mistakes are made by his tech’s he owns it and try’s to improve. He actually cares about the customer. A rare bre He’s honest and has integrity. When mistakes are made by his tech’s he owns it and try’s to improve. He actually cares about the customer. A rare breed these days! More
by gina.gwb2
November 03, 2023
Service department is horrible. No one communicates, no one does what they say they will. Came in to get my loaner as the service department was closing. The lady trying to show me No one communicates, no one does what they say they will. Came in to get my loaner as the service department was closing. The lady trying to show me my loaner was walking outside, while my service advisor was trying to get the ok on my car. I was quoted an estimate of $3500. I had said that yes I had to have the repairs done because I am financing the car. I called the next morning stating I was not authorizing anything until I received a price quote. Was told my claim had gone back to Hyundai to see if it would be covered more, once they got that amount, the estimate would be sent to me. Did not authorize work on my car until a price quote was received. Was told I would get one via email. Never received, waited over 2 weeks to hear back, when I called was told my engine was on order. Never got updates, had to call constantly to know what was going on. Left voicemails for my service advisor that were never returned. Was never explained to why Hyundai wouldnt cover all of my engine failure on a car with less than 60k miles. More
by KERRI.HOWE
Other Employees Tagged: Mary Hugger
November 02, 2023
The service department always takes care of me thanks to John for always being there for me! John for always being there for me! More
by TJBray
Other Employees Tagged: Nabil Haymoor, Floyd Schafer , Cameron Basta, Riley Brannon, Mehdi Jamil, Dane Walen, Hero Yoon
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