John Shipman | Page 2

As far as I know they’ve treated my wife and I fairly over the last 10 years over the last 10 years More

by randywagner55 Verified Customer Verified Customer

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They have always gotten me in quickly for a service or a repair. Work done 100% the first time with speedy service and super nice staff. repair. Work done 100% the first time with speedy service and super nice staff. More

by williams.leeanna Verified Customer Verified Customer

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I had an engine light on, a warning on the display, and a BlueLink email that I needed to get the engine checked. The earliest my usual dealer could squeeze me in was almost a month out. I called Tonkin, a BlueLink email that I needed to get the engine checked. The earliest my usual dealer could squeeze me in was almost a month out. I called Tonkin, and the woman said, "Bring it by tomorrow." I said, do I need an appointment confirmation or anything? She said, "You don't need an appointment. Your engine light is on. That's an emergency. Just bring the car in, and they'll squeeze you in." Now, THAT's the correct response. I took the car in, and everyone was very nice, knowledgeable, and laid back. In less than two hours, I got a call that the car was ready. That's the kind of service I want. Needless to say, I will be switching dealers. More

by bjsafdie Verified Customer Verified Customer

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It’s been an interesting experience with my second vehicle purchase. When I have brought issues to the service center with my vehicle things to this day have not been done then when I have dropped my vehicle purchase. When I have brought issues to the service center with my vehicle things to this day have not been done then when I have dropped my vehicle off and you have it for a lengthy time (2 months) no communication happens from your service representative. I’m left wondering. Then when service is done I have no paperwork given to say what was repaired parts etc. it is disappointing to love my car and not have things since the day I drove off the lot not fixed. Including a in my eyes a safety issue with my drivers seat. Which I was told was on a national back order. Still waiting but again past issue have just been ignored. It is an overall disappointment the new service mgr is doing his best but I feel the service department runs short. More

by MARYKAYCRICHTER Verified Customer Verified Customer

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Every time I come to this dealership there’s an issue. . I’ve been given incorrect diagnoses of my vehicle, I’ve had to reschedule appointments that I made in advance due to not having the part in, they ch . I’ve been given incorrect diagnoses of my vehicle, I’ve had to reschedule appointments that I made in advance due to not having the part in, they charged me upwards of $80 to replace a headlight in my car which is robbery.. and the communication is lacking tremendously. So much room for improvement, maybe management needs to be looked at, idk but I’ll be using a different Hyundai dealership going forward More

by DANICHILDERS Verified Customer Verified Customer

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Easy to work with fair, kind store clean . Very pleasant. Enjoyable knowledge. Detailed. No hassle Very pleasant. Enjoyable knowledge. Detailed. No hassle More

by Gromano541 Verified Customer Verified Customer

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This has been the best experience with Gladstone Hyundai! Great friendly and knowledgeable staff including the buying experience Sale/finance team members plus maintenance/customer service department Great friendly and knowledgeable staff including the buying experience Sale/finance team members plus maintenance/customer service department More

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Staff is nice but they do not complete their work the first time I have to go back a second time to get it done right. first time I have to go back a second time to get it done right. More

by BRATOF65 Verified Customer Verified Customer

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John Shipman, service mgr, runs an outstanding operation. His personal role in coordinating the repair on my vehicle as well as the effort of his staff (eg Thien) - highly commendable. I’m grateful I put my His personal role in coordinating the repair on my vehicle as well as the effort of his staff (eg Thien) - highly commendable. I’m grateful I put my automobile in their care. More

by BILLBLAZER Verified Customer Verified Customer

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Very helpful and attentive to my needs and concerns. Answered all questions that I had. Answered all questions that I had. More

by MCVILLEGAS112 Verified Customer Verified Customer

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