John Shipman
John Shipman at Tonkin Gladstone Hyundai

John Shipman | Page 6

Service Manager

Tonkin Gladstone Hyundai

19300 SE McLoughlin Blvd
Gladstone, OR 97027

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152 Reviews
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152 Reviews

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152 Reviews of John Shipman

June 28, 2023

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Employee Rating

Best service in Portland ! And people doing their best to take care of you. I will be going back for the next round of service. More

by DFLYNN527
Purchase Time
Recommend Dealer
Yes
Jun 29, 2023

Tonkin Gladstone Hyundai responded

We couldn't ask for a better review! We're overjoyed our team has gone the extra mile to attend to your needs. Thanks for all your support. We look forward to seeing you again at Tonkin Gladstone Hyundai!

June 28, 2023

Dealership Rating
Employee Rating

Book on line smooth sailing from arrival and being informed of how long and if other things were needed More

by FORDDOLLY
Sales Price Transparency
Recommend Dealer
Yes
Jun 28, 2023

Tonkin Gladstone Hyundai responded

Thank you for the review! We are so glad to hear that you had a successful purchase experience working with the Tonkin Gladstone Hyundai team. Drive safely, and we hope to see you back!

June 27, 2023

Dealership Rating
Employee Rating

The people at this dealership go above and beyond to see that your experience is great, the manager of the service department (John shipman) is an amazing person and cares about the customers and staff. Whe More

by JEFFLANE250
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Daniel Boege, Preston Harding, Nabil Haymoor , Dane Walen, Hero Yoon

Jun 28, 2023

Tonkin Gladstone Hyundai responded

Thanks for the great review! We're so glad to hear that John and our team have provided you with exceptional experiences. We appreciate your recommendation and look forward to seeing you again for another simple, easy, and fun time at Tonkin Gladstone Hyundai!

June 27, 2023

Dealership Rating
Employee Rating

They are the best. Won't go anywhere else! Super Customer Service from all the staff. More

by marisermann
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Mary Hopper

Jun 27, 2023

Tonkin Gladstone Hyundai responded

Your five-star review of Tonkin Gladstone Hyundai made our day! Thank you so much for supporting our staff.

June 24, 2023

Dealership Rating
Employee Rating

Did great, very courteous and professional. Stopped by to get a recall done and they got me in and completed in a rapid fashion. They were very busy, but still managed to take care of my car. More

by CHAPPKG12
Sales Price Transparency
Recommend Dealer
Yes
Jun 26, 2023

Tonkin Gladstone Hyundai responded

Thank you for the review! We are so glad to hear that you had a successful purchase experience working with the Tonkin Gladstone Hyundai team. Drive safely, and we hope to see you back again down the road!

June 24, 2023

Dealership Rating
Employee Rating

This dealership offers exceptional service for my vehicle. Always courteous and professional. Returns your car in the timeframe promised. More

by C.J.KNEAPER
Sales Price Transparency
Recommend Dealer
Yes
Jun 26, 2023

Tonkin Gladstone Hyundai responded

Thanks for the great review! We appreciate your kind words and are delighted to hear that you had a positive experience with our dealership. Drive safely, and we look forward to serving you again in the future. - The Tonkin Gladstone Hyundai Team

June 21, 2023

Dealership Rating
Employee Rating

The service department is very helpful and courteous! I had a major repair that was completed quickly and for a reasonable price. More

by MANDI3
Recommend Dealer
Yes
Jun 22, 2023

Tonkin Gladstone Hyundai responded

We're so glad we could complete your repair in a timely manner and at a fair price! Many safe and happy miles from all of us at Tonkin Gladstone Hyundai, Mandi!

June 20, 2023

Dealership Rating
Employee Rating

the best in the west! great service, great employee's who have great communicating skills! they know and understand the vehicles completely! a good service staff sells mor More

by JIM COLLINS
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Daniel Boege, Aline Bish, Will Heredia , Hero Yoon

Jun 20, 2023

Tonkin Gladstone Hyundai responded

Thanks for the awesome review, Jim! We're so glad to hear that you had a great experience with our service staff. We appreciate your kind words and look forward to serving you again in the future. Have a fantastic day! - The Tonkin Gladstone Hyundai Team

June 15, 2023

Dealership Rating
Employee Rating

had 1 year maintenance done. It was very fast. Everyone was very helpful and friendly. Answered my questions. I do wish that they supplied a list of what they actually looked at More

by LAURIEC50
Recommend Dealer
Yes
Jun 15, 2023

Tonkin Gladstone Hyundai responded

Thank you so much for this review of Tonkin Gladstone Hyundai! We appreciate your feedback, and I'd like to step in so that I may address your remaining concerns. If you are willing, please give me a call. Thank you, John Shipman - Service Manager - 503-258-5730

June 12, 2023

Dealership Rating
Employee Rating

Sadly, gender bias is on display, alive and well in the Service Department at this dealership. More

by KBW
Recommend Dealer
Yes
Jun 13, 2023

Tonkin Gladstone Hyundai responded

This review is concerning to us, and we deeply apologize that you had this experience. We strive to demonstrate our commitment to customer service every day, regardless of demographics. I am disappointed to see we've fallen short of our high standards and I would like to make this right. If you are willing, would you please reach out to me directly so I learn more about your experience? Thank you, John Shipman - Service Manager - 503-258-5730

Jun 13, 2023

Tonkin Gladstone Hyundai responded

Dear KBW, Thank you for sharing your concerns about gender bias at our Service Department. We understand that such biases can be distressing, but we would like to assure you that our dealership fosters a culturally diverse staff and a work environment that appreciates and respects all diversities. At our dealership, we strive to create an inclusive and welcoming atmosphere where every customer feels valued and respected, regardless of their gender or any other personal characteristics. We have a team composed of individuals from various backgrounds, cultures, and identities, which contributes to a rich and diverse workforce. Our commitment to diversity and inclusion extends beyond mere words. We actively promote equal opportunities and fair treatment for all employees, ensuring that they receive the necessary training and support to deliver exceptional service to every customer, without any form of bias or discrimination. We apologize if there was any misunderstanding or if you had an experience that made you feel otherwise. Your feedback is valuable to us, and we will take it seriously to ensure that we continually improve our services and maintain the standards we have set for ourselves. If there is anything specific you would like to discuss or if you have any further concerns, please feel free to reach out to our management team. We are committed to addressing and rectifying any issues to ensure that our dealership remains a place where diversity is celebrated and respected. Thank you for bringing this matter to our attention, and we appreciate the opportunity to address your concerns. Sincerely, Hero Yoon General Sales Manager Tonkin Gladstone Hyundai

Jun 13, 2023

KBW responded

I’d rather respond via this platform.

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