John Terry | Page 10

What a wonderful experience! Will buy all future cars from them! Respectful. I love how they weren’t pushy. John Terry was honest and down to earth. I love their motto of wanting Will buy all future cars from them! Respectful. I love how they weren’t pushy. John Terry was honest and down to earth. I love their motto of wanting the experience to be positive so we would come and buy another car when we were ready. More

by jenniedavis366 Verified Customer Verified Customer

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Great Experience will use John and James Woods on our next family vehicle purchase in the future next family vehicle purchase in the future More

by ADREYIA Verified Customer Verified Customer

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Great service, great customer service, very efficient and timely. Really like our new service advisor Gavin. timely. Really like our new service advisor Gavin. More

by miandagrif Verified Customer Verified Customer

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Always a pleasure working with John Terry & David Sweeden. Would definitely recommend to anyone interested in making a move on a new car or truck. Sweeden. Would definitely recommend to anyone interested in making a move on a new car or truck. More

by glennmcbride Verified Customer Verified Customer

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Had a great experience with my purchase. The dealership followed through on everything that they promised. The dealership followed through on everything that they promised. More

by wmcnabors Verified Customer Verified Customer

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Very pleasant, bilingual, and respectful people. Clarity of concepts and dedication to the client. They made an experience pleasant Clarity of concepts and dedication to the client. They made an experience pleasant More

by DARIO Verified Customer Verified Customer

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The place is always clean and inviting. The people are friendly and helpful .they listen to you to find out what you want. The people are friendly and helpful .they listen to you to find out what you want. More

by bjbeminio Verified Customer Verified Customer

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In 2020 I had a fully loaded Blazer. Then in 2023, I was lead to believe that my 2023 Blazer was fully loaded. When I picked it up, I was disappointed to find out that it had NO full cam Then in 2023, I was lead to believe that my 2023 Blazer was fully loaded. When I picked it up, I was disappointed to find out that it had NO full camera system. I took the car because I needed a car. Then 2 months ago, I came into the dealership and saw what I thought was a fully loaded Blazer however I was told that it was missing the camera and the seats don’t cool. I didn’t care for the seats but they ordered me a (what I thought was fully loaded) Blazer. I did the paperwork and paid, and when I got into the car, I was disappointed again. I got a Blazer with the camera system but no memory seats. This was not a fully loaded car as requested and John tried to brush it off and say, but you have the camera and Bose system. Features that were all standard or should have been standard when comparing to my 2020 a Blazer. John said that the memory seat came w the cooling of the seat package, a huge item that he failed to mention. It feels like I request for certain things in the car and then when I get the car it’s missing other certain things. I have been disappointed every single time but I stay with the car because I love the Blazer. I just want a fully loaded Blazer. That’s not difficult to interpret. It’s been misrepresentation every time. Also 2 months ago, my car was valued at $34k and this time it was valued at $32,500. The reason was because it needed new tires; however it was valued like this month months ago and adding 3k to the mileage shouldn’t affect the tires that much. The dealerships knew it would need new tires. I told them to honor it and then they said well the market has changed, so which is it? John said that they were already taking a hit with the car and that they tried to give me the best deal possible. However that wasn’t true because when it came to signing, I found out that was contracted mileage for the year was 12,000 and not 10,000 like it always was. My monthly could have been lower but instead the took it upon themselves to increase the mileage and not tell me until I was signing. This has been a horrible experience, first by losing my car for about 8 months, then messing up my credit due to the lost (fyi the car sat in the lot for months and never returned to Infinity). And misrepresentations every single time. I wanted to buy out the lease before I thought I had finally found a car that had EVERYTHING and it doesn’t! More

by lilmissc4619 Verified Customer Verified Customer

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Love the new car! Thanks for your help! Much appreciated. Super fast and efficient i am happy Thanks for your help! Much appreciated. Super fast and efficient i am happy More

by briannakingstonsocialwork Verified Customer Verified Customer

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John Terry made the process of ordering and purchasing a vehicle smooth and enjoyable. He kept us up to date with process. Juan was knowledgeable an professional and guided us in the right direction with fi vehicle smooth and enjoyable. He kept us up to date with process. Juan was knowledgeable an professional and guided us in the right direction with financing. The dealership offered the best price. I traveled from Wyoming to Texas to purchase. Thanks to everyone at James Wood! More

by etknutson Verified Customer Verified Customer

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