John Thorne
John Thorne at Maus Nissan

John Thorne | Page 25

Service Adviser

Maus Nissan

3939 US Highway 19
New Port Richey, FL 34652

4.9
278 Reviews
4.9

278 Reviews

Write a Review

278 Reviews of John Thorne

March 03, 2020

Dealership Rating
Employee Rating

We were there because our check engine light came on, and yes it was fixed at no cost but due to the mechanic hanging over the car while working on it with his jacket on, he scratched the car on the driver's More

by Krid
Recommend Dealer
No
Mar 04, 2020

Maus Nissan responded

Krid, we are very disappointed to hear about your recent visit, and we apologize if you had a bad experience. Krid is not in our database, so please contact me directly, and we can get this scratch addressed. I'm not sure what happened with the cleaning; however, we'd be happy to give you a complimentary refresh of your vehicle to make things right. Thank you, and I look forward to helping you soon. - Paul DaRocha, Loyalty Manager, 352-403-4811

February 24, 2020

Dealership Rating
Employee Rating

As I waitef for my service on my vehicle I was asked if I was interested in looking at another vehicle. The salesman was wonderfully polite and respectful More

by leamarrs80
Recommend Dealer
Yes

Other Employees Tagged: Damir Kalabalukovic

Mar 07, 2020

Maus Nissan responded

Thank you for your recent visit to our service department, Leamarrs80! We appreciate the opportunity to serve you, and thank you for taking the time to leave us a review. Please contact me directly at my number below, because we want to know what we missed, and earn all 5 stars next time! Thank you for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 352-403-4811

February 24, 2020

Dealership Rating
Employee Rating

The Service people are nice enough. Sales team team are jerks. Had to deal with a guy i think named ron who wanted to put me in a 2020 without reguard for my budget or means. Then got rude after i said no More

by Petezaworld
Recommend Dealer
No

Other Employees Tagged: Ron Caltigirone

Mar 07, 2020

Maus Nissan responded

Petezaworld, we can see that you are frustrated, and apologize if you had a bad experience. Unfortunately, I do not have any contact information for this handle on your review. Please call me directly, and I will be happy to address your concerns. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811

February 19, 2020

Dealership Rating
Employee Rating

Prompt, courteous service. Very happy with the attention my car gets when I bring it in for service. Everyone is so nice and welcoming. Great! More

by LCARFINOJR
Recommend Dealer
Yes

Other Employees Tagged: Carrie Poulsen

Feb 29, 2020

Maus Nissan responded

Thank you for taking the time to leave us such a wonderful review, LCarfinoJr! All our staff are dedicated to providing you with a truly exceptional experience, and treating you like a member of the family. Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

February 15, 2020

Dealership Rating
Employee Rating

What a Great bunch of people to work with Each time I've What a Great bunch of people to work with Each time I've taken my Truck for service they are always looking for potential problems I dont see or hea More

by 65 falcon
Recommend Dealer
Yes

Other Employees Tagged: Jessica Lambert

Feb 19, 2020

Maus Nissan responded

65 Falcon, thank you for taking the time to leave us such a great review! We are so happy to see how pleased you are with your visit! All of our service staff are dedicated to providing each guest with a truly exceptional experience, and treating you like a member of the family- that's the 'Maus Difference!' John does a fantastic job- thank you for recognizing him! We appreciate you being a part of our Maus Nissan Family, and look forward to serving you again, soon. Have a blessed day! - Paul DaRocha, Loyalty Manager

February 13, 2020

Dealership Rating
Employee Rating

Greatest service center! Maus service center provides quick service, excellent amenities in the waiting room and top notch advisors. You are never pressured to do anything tha More

by chetbrzezinski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 13, 2020

Maus Nissan responded

Thank you Chet for sharing this positive review. We really appreciate hearing from our customers and their experience at our dealership. Have a wonderful day!

February 13, 2020

Dealership Rating
Employee Rating

Always has my needs first, like family. Was able to get my oil change and tire rotation done in two hours and fix the undercarriage missing clips. More

by datiekayi
Recommend Dealer
Yes
Feb 13, 2020

Maus Nissan responded

Thank you for sharing your experience at the dealership. We appreciate the 5 star review and strive to provide exceptional service. Have a great day!

February 12, 2020

Dealership Rating
Employee Rating

First time having my car serviced @ Maus...very pleasant and courteous manager & staff...timely service and transportation service to my job worked out nicely...will recommend. More

by jjirah35
Recommend Dealer
Yes
Feb 14, 2020

Maus Nissan responded

Welcome to our Maus Nissan Family, jjirah35! We appreciate you trusting us with your vehicle, and than you for your kind words. We look forward to serving you again, soon! Have a very blessed day! - Paul DaRocha, Loyalty Manager

February 12, 2020

Dealership Rating
Employee Rating

Personally welcomed every time. Really feel important to the company especially dealing with the Service Guy John. The work was done very quickly, and what was needed next time was discussed sswd. More

by THOMPSONKEVIN
Recommend Dealer
Yes

Other Employees Tagged: Alanna Lee

Feb 14, 2020

Maus Nissan responded

ThompsonKevin, we are very happy to see that you have such a great time each and every visit to our service department! We strive to treat everyone like family, and provide you with a truly exceptional experience! Thank you for your wonderful review, especially for recognizing John- he does a fantastic job for our guests! Thank you for being a part of our Maus Nissan Family, and we look forward to serving you again, soon! Have a blessed day! - Paul DaRocha, Loyalty Manager

February 12, 2020

Dealership Rating
Employee Rating

John Thorne is my service advisor, he did an excellent job. Car was in and out quickly. I was able to get a same day appt, which was wonderful More

by Hillam63
Recommend Dealer
Yes

Other Employees Tagged: Demetrios Klindonas

Feb 14, 2020

Maus Nissan responded

We are so pleased that you had a great experience with our service department, Hillam63! John does is one of the best- thank you for recognizing him! We appreciate you being a part of our Maus Nissan Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager

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