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John Torres
John Torres at City Limits Nissan

John Torres

Service Director

City Limits Nissan

4914 S I-35 Frontage Rd
Austin, TX 78745

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4.0
11 Reviews

Languages Spoken

English English

Spanish Spanish

4.0

11 Reviews

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11 Reviews of John Torres

September 07, 2025

Dealership Rating
Employee Rating

They have not been able to resolve a dead battery issue since I bought the truck in 09/23. I have brought the truck many times & they cannot find the issue. I would never recommend this dealership or vehic More

by rgperez55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Sep 08, 2025

City Limits Nissan responded

We are sorry to hear that you have had an ongoing issue with your vehicle, I am unable to locate a profile with the information provided here but we would be happy to look deeper into if you'd like to call us at 512-444-1400 at your convenience. We are not the same dealership that was here in 2023 and we do our best to provide accurate diagnostics, so I apologize for not being able to identify the issue on your last visit. We hope to hear from you soon, thanks again and have a great day! Jason Laguna General Manager

August 24, 2025

Dealership Rating
Employee Rating

The service and attention is excellent, the staff is very friendly. I recommend the service More

by angelica.davalos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Sanchez, Jay Carlos, Alex Ramirez, Emmanuel Soto

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Aug 25, 2025

City Limits Nissan responded

Thank you for taking the time out of your day to leave us a review, we appreciate you and hope to see you again soon! If you need anything, please don't hesitate to contact us. Thanks again and have a great week! Thank you, Jason Laguna General Manager

Aug 26, 2025

City Limits Nissan responded

Hello, we are very happy we could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!

August 14, 2025

Dealership Rating
Employee Rating

Haven’t used it yet. New purchase. 2025 Nissan Rogue. Using for all maintenance on this vehicle. More

by gstroia2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andrew Marinez, Miguel Vega-Centeno, Summer Longoria, Mario Palomo

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Aug 15, 2025

City Limits Nissan responded

We are glad to hear you had a great visit with the team and appreciate that you took the time to tell us about it! If you need anything, please call us at 512-444-1400 and we'd be more than happy to help. Thanks again and have a fantastic weekend! Thank you, Jason Laguna General Manager

July 03, 2025

Dealership Rating
Employee Rating

I had a problem with my passenger door and this team dont check properly. Just to rotate wheels I 'd wait like 4 hrs and I had appointment. More

by jcarlos.barrientos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chenin Buck, Daniel Sanchez, Jay Carlos, Alex Ramirez

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Jul 03, 2025

City Limits Nissan responded

We are sorry to hear you were not satisfied with your service visit, and appreciate you taking the time to leave us your feedback. We will discuss this with the team and then reach out to you shortly to hopefully resolve this issue with you. Thanks again and have a great day. Jason Laguna General Manager

May 15, 2025

Dealership Rating
Employee Rating

Just a small problem with miscommunication . Had to threaten to leave sale before worked out. Treated food by John and FeFe. More

by robertdspear7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Laguna, Afnan Jamhour, Daniel Sanchez, Jay Carlos, Miguel Vega-Centeno, Jacob Moreno , Kendra Downey, Eric Hernandez

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May 17, 2025

City Limits Nissan responded

Thank you for your review and for the opportunity to earn your business, I am sorry for any miscommunication and appreciate you bringing it to our attention. We are glad to be able to welcome you to the City Limits Nissan family and look forward to seeing you again soon! Thank you, Jason Laguna General Manager

May 18, 2025

City Limits Nissan responded

We're happy you found our staff to be supportive during your experience here at City Limits Nissan and we appreciate the opportunity to earn your business. If you're ever in need of assistance, please let us know! Thank you again and have a great weekend! Chenin Buck Owner Loyalty Manager

April 29, 2025

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Employee Rating

Had a great experience at City Limits Nissan! !! Alexvid did a great job of explaining all the features and I was able to get exactly what I wanted at a great price!!! More

by paris2519
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chenin Buck, Jason Laguna, Alexvid Morales , Oswaldo Ramirez

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Apr 29, 2025

City Limits Nissan responded

Thank you for taking the time out of your day to tell us about your visit, I am happy to hear the team took good care of you and you were able to get exactly what you wanted! Welcome to the City Limits Nissan family, congratulations on your new car and we hope to see you again soon! Thank you, Jason Laguna General Manager

Apr 30, 2025

City Limits Nissan responded

Hi, we're happy you found our staff to be so supportive during your experience here at City Limits Nissan. Please let us know if there is anything else we can do for you; we are more than happy to help!

March 28, 2025

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Employee Rating

My vehicle was under warranty when i had it towed to dealer. Tow bill was $310. I owned the vehicle out right. Had blue title in hand. While the vehicle was being worked on , under warranty, I sold the More

by mdblevins2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Daniel Sanchez, Jay Carlos , Kendra Downey, Jayden Scott

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Mar 28, 2025

City Limits Nissan responded

Thank you for providing us with this feedback, I will look into this and touch base with you shortly. In the meantime if you'd like to provide any additional information please reach out to us at 512-444-1400. Thank you, Jason Laguna General Manager

March 26, 2025

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Employee Rating

Beautiful Staff and Dealership. Will always work their hardest to take care of you and make sure you're good to go More

by SATRICHARDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Sanchez, Jay Carlos , Kendra Downey, Eric Hernandez, Jayden Scott

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Mar 27, 2025

City Limits Nissan responded

Thank you so much for taking the time out of your day to leave us with your kind review, we appreciate you and look forward to seeing you again soon! Thank you, Jason Laguna General Manager

Mar 28, 2025

City Limits Nissan responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 28, 2025

Dealership Rating
Employee Rating

Jay and Johnny from Service was awesome. Worked with me on pricing. I'm a satisfied customer for life More

by SATRICHARDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Sanchez, Jay Carlos , Kendra Downey, Eric Hernandez, Jayden Scott

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Feb 28, 2025

City Limits Nissan responded

We are so glad to hear that the Service team took great care of you, and appreciate that you took the time out of your day to tell us about it! If you need anything at all, please don't hesitate to contact us. Thanks again and have a great weekend! Jason Laguna General Manager

February 03, 2025

Dealership Rating
Employee Rating

Very proffessional and friendly likeable staff . did a good job and cared about doing service excellent job More

by CADENAJUDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Sanchez, Jay Carlos , Andrew "Buzz" Buzzerd, Kendra Downey, Eric Hernandez, Jayden Scott

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Feb 03, 2025

City Limits Nissan responded

Thank you so much for your feedback, we appreciate it and I'm glad to hear your visit with us was excellent! We hope to provide you with many more happy miles, thanks again and have a great day! Jason Laguna General Manager

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