Johnnie Richards | Page 15

I give Johnnie an A++ for his service and patience, He greeted me when I walked through the door. I told him what I was looking for and he delivered. He was attentive to my needs. I am super excited w greeted me when I walked through the door. I told him what I was looking for and he delivered. He was attentive to my needs. I am super excited with my Q5. I like Audi in Cary. The staff are very friendly. Let’s not forget Hugh in Finance. He was very patient. He made sure I was comfortable and happy with the entire transactions. Also, I highly recommend him in the warranty and finance area. Thank you Leith Cary in Audi. More

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Johnnie is excellent! He worked efficiently to find me a car that matched my needs. He worked efficiently to find me a car that matched my needs. More

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We had a great experience at Audi of Cary. The staff and reps were friendly, knowledgeable, and so helpful. They made the car buying process easy. The staff and reps were friendly, knowledgeable, and so helpful. They made the car buying process easy. More

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Johnnie was amazing and easy to work with. Everyone we interacted with at Audi Cary was fantastic, courteous & attentive. Thanks so much for making this process easy! Everyone we interacted with at Audi Cary was fantastic, courteous & attentive. Thanks so much for making this process easy! More

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This was by far the best car buying experience I've ever had. Johnnie and the team are class acts and made the process smooth and painless. Johnnie even picked me up and hour and a half away. He was had. Johnnie and the team are class acts and made the process smooth and painless. Johnnie even picked me up and hour and a half away. He was professional, friendly and went above and beyond. I am extremely satisfied! More

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Johnnie was straight forward and honest. He listened and found a great fit for me and my family. The whole experience was great from beginning to end. He listened and found a great fit for me and my family. The whole experience was great from beginning to end. More

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It was nice and everyone was so helpful and friendly. Especially Johnnie was so helpful and made everything easy and simple!!! I would definitely come back for my next car and recommend Audi Cary and Joh Especially Johnnie was so helpful and made everything easy and simple!!! I would definitely come back for my next car and recommend Audi Cary and Johnnie to everyone. More

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Johnnie was excellent. Very informative and made my car buying experience a breeze. I highly recommend this dealership. I wasn’t local Johnnie made sure to send pictures an Very informative and made my car buying experience a breeze. I highly recommend this dealership. I wasn’t local Johnnie made sure to send pictures and guided me on all the documents I needed for my purchase to ensure an easy process. More

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My biggest issue with Audi Cary was the pressure to purchase add ons the day that I picked up my vehicle. I waited 2 months longer than I was told I would have to wait for my car, and given that I und purchase add ons the day that I picked up my vehicle. I waited 2 months longer than I was told I would have to wait for my car, and given that I understood that the delay was not the dealers fault, I was happy and in a rush to pick up my vehicle when I suddenly got a text it had arrived with no warning. Everything with sales and finance had been fine until I came in, clearly asking if an 1.5 hours would be sufficient, and after waiting for an hour, I was blindsided by finance with about 20 different add on options with varying terms, levels, etc... And, I was told that I was going to lose a lot of money if I didn't sign up that day, as the primary add ons had to be purchased at that moment. I said no, but the finance staff continued to pressure me to purchase extended warranty and maintenance. There was no way that I could adequately review the options, and I ended up missing an important meeting as a result of trying to do so. It was very stressful, and after giving into the pressure, I ended up coming in the next day to cancel the add ons that I had purchased. I know this to be a common dealership sales technique, and while it may work to get people to buy more, it leads to customer dissatisfaction. Given the time this process took, I got very little instruction on use and features of my new vehicle, which definitely led to further dissatisfaction with my purchase. Sales and finance staff are trained to handle things this way, so the change has to come from management. If there is true savings in the add ons, why not give customers the opportunity to review the information for a week or two so that they can make informed decisions and be happy with the purchase as a result? I left late, stressed, upset, and without any formal introduction to my new Audi. More

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Great experience overall, but exceptional experience with Johnnie. Consummate professional looked out for our interests. Johnnie. Consummate professional looked out for our interests. More

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