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Johnny Fazio
Johnny Fazio at Suttle Cadillac

Johnny Fazio | Page 6

Service Manager

Suttle Cadillac

12525 Jefferson Avenue
Newport News, VA 23602

Contact Me
4.8
65 Reviews

Dealership Experience

11 yrs, 8 mos

Industry Experience

31 yrs, 8 mos

4.8

65 Reviews

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65 Reviews of Johnny Fazio

June 04, 2026

Dealership Rating
Employee Rating

Suttle has always worked week with me, scheduling wise - do great work and they are friendlier and more customer-accommodating than any dealership I’ve ever been to. I live 40 miles away and pass probably 2 More

by pastorjohn0
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mike Williams - 5 stars, Thomas Marks - 5 stars

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Jun 04, 2026

Suttle Cadillac responded

Thank you for choosing us for your GMC pickup service and for driving past other dealerships to see our team. It’s rewarding to know our scheduling worked well for you and that you felt at ease during your visit. We appreciate your loyalty and look forward to welcoming you again.

June 02, 2026

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Suttle Motors has a Aplus rating to me. They always try to please. The shuttle service is great!! I have been a customer for years More

by sapj42
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Recommend Dealer
Yes
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Jun 03, 2026

Suttle Cadillac responded

We’re grateful for your years of loyalty and this top rating. We’re glad our shuttle service has been convenient for you. Thank you for trusting us with your GMC maintenance.

June 02, 2026

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Great service, very friendly and professional. I will definitely recommend Suttle to friends and family. More

by Jthoag
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Orange Team is great.

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Jun 02, 2026

Suttle Cadillac responded

We appreciate your recommendation and are pleased our team provided friendly, professional service for your GMC Sierra 1500. Thank you for sharing your experience and we look forward to welcoming your friends and family.

June 02, 2026

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I brought my 2017 XT5 Cadillac from Shuttle Motors. And I'm glad to say they have done a good job with maintenance on our car. More

by gfc4
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Recommend Dealer
Yes
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Jun 02, 2026

Suttle Cadillac responded

Thank you for entrusting your Cadillac XT5 to our service team. It’s great to hear the maintenance met your needs. We look forward to helping with your vehicle care in the future.

June 02, 2026

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Suttle changed my oil and rotated my tires in a timely manner. The help was very Professional and a pleasure to work with. More

by whittom
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Recommend Dealer
Yes
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Jun 02, 2026

Suttle Cadillac responded

Thank you for highlighting Johnny’s prompt and professional work on your Cadillac STS oil change and tire rotation. We’re glad the entire process was a pleasure from start to finish. We look forward to assisting you again with any future maintenance.

June 02, 2026

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Best dealership I have dealt with in a long time. Sales team was precise and professional. Service team very knowledgeable, helpful, and completed the task timely & efficiently More

by richarddbernard
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jessie Suttle, Jon Meadows, Miles Suttle, Larry Preddy, TIM ZAYAKOSKY , Tyler Zaykosky

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Jun 02, 2026

Suttle Cadillac responded

It’s wonderful to know your recent experience with our staff hit the mark. We’re glad our sales approach felt professional and that our service team handled your GMC efficiently and with expertise. We look forward to serving you again.

June 02, 2026

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Suttle Blue Team service was wonderful, courteous and respectful. Also, can Suttle Cadillac include in my e-mail car detail coupon thank you. I no longer received them and still would like to received di More

by thodge6541
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Recommend Dealer
Yes
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Jun 05, 2026

Suttle Cadillac responded

Thank you for choosing Suttle Cadillac. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

June 02, 2026

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Great customer service. A great waiting area where you can wait for your car. Everyone is very friendly. More

by Mdeihl
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Recommend Dealer
Yes
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Jun 02, 2026

Suttle Cadillac responded

It’s great to hear our waiting area made you comfortable and our service felt welcoming. Johnny and our team appreciate your kind words. Thank you for trusting us with your Cadillac Escalade.

May 27, 2025

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You can trust Suttle Motors to take care of your automotive needs.The entire group here are top notched . More

by sm6416190
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Recommend Dealer
Yes
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September 08, 2023

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They are the worst dealership when it comes to repairing your car telling you that they can't fix something and that all the car models that I have the GMC terrain have the same grinding noise when you back More

by stevenhatchett2
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Recommend Dealer
No
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Sep 11, 2023

Suttle Cadillac responded

I am sorry that you feel you have not received the level of customer service you deserve with our Service Department. We have driven your Terrain multiple times do duplicate your concern and even had our Technician ride with you to help duplicate, neither time could we duplicate your concern. We have Never Treated you as a peasant and have always gone above and beyond to help you (including paying for repairs well after the Warranty period) Suttle Motors has been in business for over 100 Years and we have worked very hard to earn an Excellent Reputation for customer service and although we do make mistakes, this is not one. I have escalated this to our Service Manager and he has already left a message for you. Thank you for your attention and time.

Sep 11, 2023

Suttle Cadillac responded

Yes Sir, I completely understand that you want to get issues resolved before your warranty expires, but we have to know what the issue is. The noise that the Tech heard was normal. There isn't anything we can ask your Warranty Company to cover and believe me, we only get paid when your Warranty company give us an approval, so we would love to find an issue, but at least when we had it, there wasn't an issue for us to submit. I do truly understand your frustration, but we are at a stand-still until we can duplicate your concern. Again, we do truly value and appreciate your business and believe me, we want to help, but cannot proceed without a probable cause or to duplicate the concern.

Sep 11, 2023

stevenhatchett2 responded

My warranty has an expired yet., My problem was when I stated what was on the internet about a dipstick in the terrain your service manager said do you believe everything on the internet and your company is on the internet so it was I felt like he was saying that I was lying that's what I'm having problems with is not the service really I just felt some kind of way that nobody wanted to pay attention to my problem and I know people with terrains and they don't sound like that so that's neither here nor there but I'm not angry with anyone it's just that I feel slighter so life goes on You live and you love

Sep 11, 2023

stevenhatchett2 responded

Also the service tech road with me and he heard the noise. I was just afraid that something may happen while I'm driving and I'm sorry that if I overthought that something could happen so I apologize for my attitude and may you have a blessed day

Sep 11, 2023

stevenhatchett2 responded

Again I apologize for my attitude but my family suggested that I leave well enough alone because I'm stressing and it could cause my cancer to come back and they don't want that to happen so thanks for everything so for my regular service if it's all right for you all I'll bring it up there then but far as the noise I'm done no hard feelings or animosity and thank you again

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