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Johnny Fazio
Johnny Fazio at Suttle Cadillac

Johnny Fazio

Service Manager

Suttle Cadillac

12525 Jefferson Avenue
Newport News, VA 23602

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4.9
21 Reviews

Dealership Experience

11 yrs, 6 mos

Industry Experience

31 yrs, 6 mos

4.9

21 Reviews

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21 Reviews of Johnny Fazio

June 08, 2026

Dealership Rating
Employee Rating

Old school treatment of customers and thank goodness for it ! And here's another 5 words... More

by CfGRESHAM
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Recommend Dealer
Yes
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June 06, 2026

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Professional establishment, keeps you informed on repair status, clean waiting area with free coffee, water and snacks. Repairs completed in accordance with repair timeline. Never had any problems with my r More

by CHOCBMW12000
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Service Time
Service Communication
Recommend Dealer
Yes
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Jun 07, 2026

Suttle Cadillac responded

Thank you for highlighting our communication and the amenities in our waiting area. We’re glad the service on your Cadillac XT5 met the timeline and has been trouble-free. Johnny appreciates your feedback and looks forward to assisting you again.

June 05, 2026

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They are professional, friendly,and very helpful and they know what they are doing.. I will continue to be their customer. More

by weade30
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Jones

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Jun 05, 2026

Suttle Cadillac responded

It’s wonderful to hear our team was professional, friendly and helpful during your GMC Acadia service. Thank you for entrusting us with your vehicle. We look forward to supporting you again.

June 04, 2026

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Always friendly and courteous, they do a great job on your vehicle no matter what is needed to be done. More

by butlerbtom
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rhonda

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Jun 04, 2026

Suttle Cadillac responded

Thank you for highlighting our team’s friendly and courteous service. We’re glad your GMC Terrain received the care it needed. We look forward to assisting you again.

June 04, 2026

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Very efficient and helpful. . We always get great service. Steve Davis is wonderful and helpful. Brings my truck and car for service. U More

by carolrwhite43
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Workmanship
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Recommend Dealer
Yes
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Jun 04, 2026

Suttle Cadillac responded

Thank you for bringing both your truck and car in and for trusting us with your GMC Sierra 1500. We’re glad our team’s service has been efficient and helpful every time.

June 04, 2026

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Employee Rating

The LORD led me to Suttle Motors in July 2012 for the best deal I could find! Great place, staff, vehicles, and service! I will buy again! More

by DR.R.DEVINBEVERLY101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: SONNY HAMBY

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Jun 04, 2026

Suttle Cadillac responded

Thank you for sharing your experience from July 2012 and for entrusting us with your Chevrolet Suburban service. Johnny and Sonny are thrilled to hear that our team and vehicles met your expectations. We look forward to assisting you again.

June 04, 2026

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Employee Rating

Suttle has always worked week with me, scheduling wise - do great work and they are friendlier and more customer-accommodating than any dealership I’ve ever been to. I live 40 miles away and pass probably 2 More

by pastorjohn0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Williams - 5 stars, Thomas Marks - 5 stars

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Jun 04, 2026

Suttle Cadillac responded

Thank you for choosing us for your GMC pickup service and for driving past other dealerships to see our team. It’s rewarding to know our scheduling worked well for you and that you felt at ease during your visit. We appreciate your loyalty and look forward to welcoming you again.

June 02, 2026

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Employee Rating

Suttle Motors has a Aplus rating to me. They always try to please. The shuttle service is great!! I have been a customer for years More

by sapj42
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Service Communication
Recommend Dealer
Yes
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Jun 03, 2026

Suttle Cadillac responded

We’re grateful for your years of loyalty and this top rating. We’re glad our shuttle service has been convenient for you. Thank you for trusting us with your GMC maintenance.

June 02, 2026

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Employee Rating

Great service, very friendly and professional. I will definitely recommend Suttle to friends and family. More

by Jthoag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Orange Team is great.

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Jun 02, 2026

Suttle Cadillac responded

We appreciate your recommendation and are pleased our team provided friendly, professional service for your GMC Sierra 1500. Thank you for sharing your experience and we look forward to welcoming your friends and family.

June 02, 2026

Dealership Rating
Employee Rating

I brought my 2017 XT5 Cadillac from Shuttle Motors. And I'm glad to say they have done a good job with maintenance on our car. More

by gfc4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 02, 2026

Suttle Cadillac responded

Thank you for entrusting your Cadillac XT5 to our service team. It’s great to hear the maintenance met your needs. We look forward to helping with your vehicle care in the future.

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