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Johnny Fazio
Johnny Fazio at Suttle Cadillac

Johnny Fazio

Service Manager

Suttle Cadillac

12525 Jefferson Avenue
Newport News, VA 23602

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4.8
65 Reviews

Dealership Experience

11 yrs, 8 mos

Industry Experience

31 yrs, 8 mos

4.8

65 Reviews

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65 Reviews of Johnny Fazio

August 09, 2026

Dealership Rating
Employee Rating

We have done business with Suttle for several years. They have one 0f the best customer service in the area. More

by jjscreen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 09, 2026

Suttle Cadillac responded

After several years of trusting our service department with your Cadillac STS, hearing you rate our customer service among the area’s best is truly gratifying.

August 06, 2026

Dealership Rating
Employee Rating

The ease of getting the appointment, arriving and then know how long it will take is worth being a customer. The Gold Team service rep, Ronda is always great at what she does and understands my vehicles More

by nor5.0folk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lita Louaillier, Larry Preddy, John Jones

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Aug 06, 2026

Suttle Cadillac responded

Your note about knowing exactly how long your service would take highlights our team’s commitment to clear communication. Our Gold Team rep consistently works to understand your Sierra 2500’s needs, and we’re glad you feel well cared for. Hearing that the scheduling and timing met your expectations means a lot to our service team.

August 02, 2026

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Employee Rating

Exceptional customer service team. Great experience with service team management of wait time. Will recommend to family and friends. More

by JSCIPIOSHOME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelby Mitchell

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Aug 02, 2026

Suttle Cadillac responded

We’re pleased that Johnny and our service team provided exceptional care and kept the wait efficient for your Buick Envision. Thank you for recommending us to your family and friends, and we look forward to serving you again.

August 01, 2026

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Employee Rating

These folks do a really good job ! I’m retired automotive manager and have been really impressed with the way their service department works! More

by JOHNBOLLING2001
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
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Aug 01, 2026

Suttle Cadillac responded

It’s wonderful to hear that a retired automotive manager like you was impressed by how smoothly our service team handled your Cadillac XT5. Thank you for recognizing our work. We look forward to assisting with your next service.

July 30, 2026

Dealership Rating
Employee Rating

Excellent service. Gold team (Rhonda) couldn't have performed any better. I was in and out in an hour. can't expect any better than that. More

by frankanddana0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rhonda

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Jul 31, 2026

Suttle Cadillac responded

We’re thrilled the Gold Team could assist so efficiently. Johnny is pleased your Ford Expedition’s service was completed swiftly, getting you back on the road in no time. Thanks for sharing your experience.

July 23, 2026

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Employee Rating

The collision center handled my repairs in a timely and professional manner. The staff kept me aware of the progress from my vehicle's progress from arrival to part orders and completion of work. I was ple More

by lafrancek21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 23, 2026

Suttle Cadillac responded

Thank you for recognizing Johnny and our collision center team for managing your Nissan Armada repairs so professionally and keeping you informed. We’re glad we could return your Armada looking brand new in just two weeks. Thank you for recommending us to others.

July 23, 2026

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Employee Rating

It happened a lot faster than I thought it would . Yall do really good work More

by LILJAS23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessie Suttle, Melvin Dawson, Jon Meadows, Amir Wallace, Miles Suttle, Jim Blankenship, KEITH FELTON

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Jul 23, 2026

Suttle Cadillac responded

Appreciate you letting us know your Nissan service was completed faster than expected. Our team takes pride in delivering quality work efficiently. We look forward to assisting you again.

July 23, 2026

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Employee Rating

Easy to schedule appointments with, I did this online through their website. Great and quick service! More

by jself727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 23, 2026

Suttle Cadillac responded

Thank you for letting us know the online scheduling process was smooth. Our team is glad your GMC Yukon received prompt service. We look forward to helping with any future maintenance needs.

July 23, 2026

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Employee Rating

I have no problem with the way I have been served by this dealership thank More

by Awill26708
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 23, 2026

Suttle Cadillac responded

It’s great to hear you felt well served during your service appointment. We’re happy Johnny took good care of your Buick Envision. Your trust means a lot and we look forward to helping with your next maintenance needs.

July 21, 2026

Dealership Rating
Employee Rating

Excellent service and great customer service very efficient. Waiting area is very comfortable and inviting More

by RHK1944
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 21, 2026

Suttle Cadillac responded

Thank you for awarding us five stars. We’re glad our service for your Chevrolet Equinox was efficient and that you found the waiting area comfortable and inviting. Johnny and our service team appreciate your feedback and welcome the opportunity to help again.

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